[Merged] CM Postcode area issues. - Page 2

Chris W · 21-02-2005, 14:04

There are problems with the signal to noise ratio in CM18 & CM19 due to the poor quality of the network. AFAIK these are posted on the server status page, but not sure what is happening with regard to resolving the issues at the moment.

I am sure Ignition has more information... infact i'm sure i've seen an explanation on this forum before....

EDIT: lots of topics regarding the same subject here:

http://www.cableforum.co.uk/board/se...earchid=405999

monkey2468 · 21-02-2005, 16:48

CM17, CM18, CM19, CM20, CM21, CM22, CM23 have noise issues, thay are still trying to find the source(s) of the noise...... ongoing maintenence...

Neil · 21-02-2005, 16:52

Nothing on the Server Status Page.

Chris W · 21-02-2005, 16:55

Quote:

Originally Posted by Neil

Nothing on the Server Status Page.

http://www.ntl-isp.ntl.com/ServiceSt...px?FaultID=235

apart from this you mean....?? Bishop Stortford is the area affected... and i'm sure people who live in the postcode areas know what the area is called

Neil · 21-02-2005, 16:58

Quote:

Originally Posted by monkeybreath

http://www.ntl-isp.ntl.com/ServiceSt...px?FaultID=235

apart from this you mean....?? Bishop Stortford is the area affected... and i'm sure people who live in the postcode areas know what the area is called

Silly me-I was looking in 2005.......

Quote:

Originally Posted by ntlServer Status Page

Posted 22 Dec 15:45

Quote:

Originally Posted by ntlServer Status Page

Last Update 22 Dec 15:45

Nice to see that some things don't change.....

**Paul** · 21-02-2005, 17:16

If it's ongoing, then maybe they have nothing to update it with ?

Neil · 21-02-2005, 17:23

Quote:

Originally Posted by Paul M

If it's ongoing, then maybe they have nothing to update it with ?

What-have you never heard of a small thing called "keeping the customer informed"?

Either A) ntl are too lame to update the page, or B) they are doing nothing about it.

Either way-it's nowhere near approaching anything resembling good customer service......

**Paul** · 21-02-2005, 17:48

Quote:

Originally Posted by Neil

What-have you never heard of a small thing called "keeping the customer informed"?

That seems to be what this does, it's listing the problem on the main status page as an ongoing issue.

Quote:

Originally Posted by Neil

Either A) ntl are too lame to update the page, or B) they are doing nothing about it.

or maybe C) It's a difficult thing to trace so they still haven't located the actual problem.

Quote:

Originally Posted by Neil

Either way-it's nowhere near approaching anything resembling good customer service......

Well that's your view, not one I particularly share.

The problem is listed in the current issues as an ongoing problem - other than keep adding comments to this along the lines of "nothing more to report" I'm not sure what else you are expecting to see. (I would find such updates a bit irritating after a while, but I can see that some people would prefer this approach

). Anyway, this is all a bit off topic so perhaps we should just agree to dis-agree and leave it at that.

Neil · 21-02-2005, 17:57

Quote:

Originally Posted by Paul M

That seems to be what this does, it's listing the problem on the main status page as an ongoing issue.

But it was last updated 2 months ago...

If it was Nottingham, or if it were your TV service, would you be quite so....."understanding"?

Quote:

Originally Posted by Paul M

or maybe C) It's a difficult thing to trace so they still haven't located the actual problem.

Maybe, but that's still no excuse for not saying anything to the (wage paying) customers.

Quote:

Originally Posted by Paul M

Well that's your view, not one I particularly share.

Obviously.

Quote:

Originally Posted by Paul M

The problem is listed in the current issues as an ongoing problem - other than keep adding comments to this along the lines of "nothing more to report" I'm not sure what else you are expecting to see.

How about a more recent update than 2 months ago?

Quote:

Originally Posted by Paul M

(I would find such updates a bit irritating after a while, but I can see that some people would prefer this approach

). Anyway, this is all a bit off topic so perhaps we should just agree to dis-agree and leave it at that.

Ok.

lagmaster · 01-03-2005, 00:01

hi,

wow been a while since i replied. right.

ntl have known this problem since july and it took them till december to act upon it? did someone contact ofcom about this? is that what got them into gear.

4 technicians turned up at my house in january to test the connection and see if they could fix it. i showed them the pingplotter data which was at like 10am and it left them gobsmacked. they couldnt believe how degraded the network has become.

surely any decent isp would of been able to locate the problem, report it and fix it? tops a month? i got fedup telling ntl there was a problem and moved the phone line.

what ntl should do is contact everyone in this area and see if they have any problems. you might be suprised how many have got problems and for how long.

was anyone else here losing connection during the summer at weekends or was it just me?

july>october? random drops
november>onwards - heavy packet loss

carlingman · 01-03-2005, 00:15

Quote:

Originally Posted by lagmaster

snip - surely any decent isp would of been able to locate the problem, report it and fix it? tops a month? i got fedup telling ntl there was a problem and moved the phone line.

No disrespect to anyone but I think you hit the nail on the head when you said any decent ISP mentioned in the same sentance as NTL.

poolking · 01-03-2005, 07:35

lagmaster,

You do realise that the top management are pandying to the shareholders and don't seem to care that their network is going to dogs.

Eventually a hamster in a wheel and two cans and a piece of string will be the most efficient and reliable forms of broadband.

Nuttah · 01-03-2005, 19:07

Only just seen this topic. I to am in the Harlow area and in the 2nd half of last year was receiving a terribly intermittent service, which was concluded by virtual total outage at the end of that & beginning of this year....However....For the last month or so (aside from totally going last weds) things seem to have improved (probably no-one else still being stupid enough to use it round here..

, i know i'm probably cursing myself by saying this mind, but maybe the problem is fixed to some level....Oh, and everytime I feel hard done by in the not being informed respect, I just look at the Southampton entry on the status page.... ;o)

Now, if they would only fix the bloody news server!!

setch · 01-03-2005, 19:19

There are still probs in my area CM18, the only way I can get a connection to use one of the proxy servers listed on Robin Walkers page. If I leave it on the automatic setting it is totally dead. But I can get emails and connect to the company VPN. So I guess that they have a problem somewhere to which they are not aware, or they just cannot fix the problem.

I just have to change the proxy settings from time to time, annoying but workable.

Setch

lagmaster · 01-03-2005, 21:58

did any of you lot get an engineer turning up at your door sometime in january without asking?

because on a monday they disconnected tons of users, on the wednesday they were testing them 1 by 1, plugging them back in as they were going around.

we've stuck the 1.5mbit connection on a spare computer doing odd jobs and lately it seems ok. but one night i found it was buffering bad a 64k music stream. (this is without a router in place (ntl usually blamed my router for the problem))