CM18 loss of service again
 

Over the last 3 days my internet access has gone from bad to impossible. This is now the second outage. My last outage was from the 24th Dec to about the 27th Jan (over a month of no service).

When are NTL going to sort their house out.




Setch

Re: CM18 loss of service again
 

hi,

im in the cm19 area. i've had problems since last july. chances are ntl wont fix the problem soon. move to bt for adsl.

Re: CM18 loss of service again
 

Have either you reported this fault to ntl?

Re: CM18 loss of service again
 

erm i seem to recall 30-40 phone calls from july-jan. 4 technicians visits. yet they still havnt fixed the fault.
atm i moved to bt/adsl and they gave me 3 months free to keep my custom
ntl in harlow is a lost cause, many people have moved over to bt.

next door neighbour told us the other day, they couldnt get internet for a while.

Re: CM18 loss of service again
 

So you're prepared to put up with a non working product because it's free, rather than pay for one that works? :shrug:

Re: CM18 loss of service again
 

i've moved to bt/adsl and im with pipex to which i am using now. the ntl connection is just laying idle on a machine, since when the 3months is up, they can have the modem back :)

i've spent countless hours telling ntl there has been a problem in the summer. they have not listened. it has taken them till now to note it's a serious problem.

Re: CM18 loss of service again
 

I find it very hard to believe that it's taken this long to relise there is serious problem. Harlow is one of the quiet areas for fault calls so anything such as your problems would be picked up on almost instantly. Who did you report the fault to? C/S Faults? Had this been reported in the correct manner it would have been picked up, and hopfully resolved, in the same working week.

Paul

Re: CM18 loss of service again
 

during the summer the cable support was in swansea, then all the calls suddenly went to india. if i had any problems, they passed me back to swansea. before the service status page got updated, the staff in india refused to pass me back to swansea.

all they could say was "oh, there seems to be a problem, we need to see if it's an area problem"
then around dec they said "your lucky to get a connection, some people we talk to only have 6 on the snr or total loss"

Re: CM18 loss of service again
 

my problems started on the 23rd Dec 2004 when I had not service until around the 20th Jan 2005. I called NTL lots of times, they had a message on the phone advising of loss of service, it was reported on the status page. I am still having lots of periods where my service either slows to a crawl or stops all together. I am honestly thinking of getting the kids to post a letter through all the doors in my local area. If there are sufficient people unhappy with NTL, then maybe we could go to another broadband provider and get a better deal for a bulk setup. Maybe Sky would also like to get their hands on 100+ unhappy NTL users.

Setch

Re: CM18 loss of service again
 

it would nice to see how many in this town is affected. from basically friends and family, there is a problem. :)

i'll show you 3 image of what my connection was like just in january (18/19/23).

bear in mind i'm in cm19 area not cm18

Re: CM18 loss of service again
 

NTL must have a flaw in their internal procedures then, I have called the Broadband helpdesk, customer support and customer relations lots of times since just after Christmas when the service was none existent, problems still exists. But in their defense, I must admit it is slowly getting better, but still not worth the £37.99 a month that I pay for a 1.5 meg service. My current service seems like 56kb at times. Only a hour ago, it took 20 minutes to retrieve 3 small e-mails with no attachments. You can be browsing a site and then puff, it's gone. Wait five minutes and it's back. It is consistently like this all day everyday with the odd exception where it works as you would expect.

I will be glad when the upgrades arrive, at least I will be able to save money by paying the new lower price for 1.5 Mb. There is currently no way that I will pay NTL £25 for the upgrade fee for zero improvement on my service.

I may switch to Sky before year end anyway, they are coming out with the High Def TV service next year and I can also get 1Mb via ADSL.

Setch

Re: CM18 loss of service again
 

yesterday i found my 1.5mb bb connection failing to tune into a 64kbit winamp stream. (not bad considering it's only 1 machine plugged directly into the modem, with zonealarm going)

i also run the connection as a irc server and found it kept splitting from the network im on. i had to nuke it from the network due to it kept splitting.

so from that impression ntl have still got a lot of work to do in this town before everything's right.

What is going on in the CM post code areas?
 

Can anybody from NTL explain what the problem is within the CM postal areas. The service has been bad since late December. I have called NTL again last week and really thought that I was getting somewhere. The customer service guy was really helpful and called me back a couple of times to keep me appraised of what he was doing. I was eventually put through to some technical guys (India I think) and was told my problem would be fixed whilst I was on the phone, I gave them all kinds of information that they requested. Modem S/N, Mac's my Password (god knows why) as I now have to change it. After about 15mins they told that there was a problem in my area and that there was nothing they could do at this time.

How much longer are NTL going to take 37.99 from me every month without providing the service that I am paying for.

Does anybody have the number for Customer Relations?

thanks
Steve

Re: What is going on in the CM post code areas?
 

Re: What is going on in the CM post code areas?
 

I must admit I do see the CM areas come up often on outage emails, whether these are for Telco, CATV, DTV or BB Im not to sure as I never take charge on cambridge so they are deleted. I'm at home at the moment so don't have any access to the system to check area for any long term issues but will tomorrow on your behalf and report back what I find.