First bill after getting TalkTalk-like deal

[Vegeta]

Just received my first bill from ntl today after getting the TalkTalk-like deal from the retentions dept a few weeks ago which is 10mbit Broadband and Talk Unlimited 24 for £20.50 a month. 10mbit was only enabled this past Saturday after the cable modem was fitted.

Here is a snippet of the bill:



I do have 10mbit enabled so I don't understand why it lists 4mbit instead. The DTV and premium channel should not be on the next bill.

Who can make heads and tails of this?

I think a call to ntl is needed. Doesn't look like I'll be getting the deal they said ie £20.50 for 10mbit and TU24 or is it just going to be their first bill thats fudged up?

my first bill after the deal was good all discounts recieved. but the second month they took the usual £34.99 for the 10mb from my bank account - i've been intouch and they said it will all ballance out on my next bill... i've never really been able to understand their paper bills