under charged?

[StickS]

Hi, have been an NTL customer for just over 3 months now in my new home. I'm supposed to be on the £49.99 value pack, which i appear to have. But my bill has never seen £49.99 or over. The first was about £46, then £38, £34, just got one today at £30.89? ??

Has anyone had this? Do i phone up and confess, or leave it?

I pay via DD, and i think they are leaving my 2meg BB off the bill, everything else seems to be on.

[sarahlouise45]

Originally Posted by StickS

Hi, have been an NTL customer for just over 3 months now in my new home. I'm supposed to be on the £49.99 value pack, which i appear to have. But my bill has never seen £49.99 or over. The first was about £46, then £38, £34, just got one today at £30.89? ??

Has anyone had this? Do i phone up and confess, or leave it?

I pay via DD, and i think they are leaving my 2meg BB off the bill, everything else seems to be on.

In my opinion hun I wuld do the decent thing and own up to your feelings about your bill situation. If you don't - NTL will suddenly realise that they haven't charged you and then you will have a MASSIVE bill to pay. You don't want that. At least if you ring then and query your situation then you can at least say that you've noticed the error - it's not your fault therefore you don't see why you should have to 'back-pay' for the months that they haven't charged you for but that now they can charge you correctly? Hope that makes sense and is of some help?

[Jules]

I would ring up rather than wait and let them notice and hit you with a big bill

[luna]

Originally Posted by StickS

Hi, have been an NTL customer for just over 3 months now in my new home. I'm supposed to be on the £49.99 value pack, which i appear to have. But my bill has never seen £49.99 or over. The first was about £46, then £38, £34, just got one today at £30.89? ??

Has anyone had this? Do i phone up and confess, or leave it?

I pay via DD, and i think they are leaving my 2meg BB off the bill, everything else seems to be on.

to be honest id phone up and check just incase your bb gets turned off in a few months - i take it you have a stand alone modem - this would be billed on a separate bill - the direct debit has probably not been set up on this and the bill is mounting up

[StickS]

your right luna, i had had an email for BB but had gone to my junk mail folder. Why can't they stick it on one bill or email


cheers anyway.

[luna]

Originally Posted by StickS

your right luna, i had had an email for BB but had gone to my junk mail folder. Why can't they stick it on one bill or email


cheers anyway.

basically its due to the different billing systems we have - the stand alone cant go on the tv and telephone bill. Alot of custoemrs get confused about this as its not fully explained at the time of sale

I had one bill for my phone, tv and broadband!

[tucker61]

I have 1 bill for all my services, My mother has 2 bills. But she is still on analogue.

[Jules]

I am lucky I only get one bill as well and it is a paper one

[SnoopZ]

I originally had my TV and Phone on 1 bill, but when i got broadband they moved the phone calls off that bill and put it on my broadband bill. So i ended up with 2 bills, 1 for TV and line rental and the other for broadband and phone call charges. Why do they have to make things so complicated!

When i cancelled my TV they where supposed to move the phone line rental onto the broadband bill but they didn't! I phoned up 3 months later and they finely got it right, luckily i didn't have to repay what they hadn't billed me for as it was their error.