Modem disconnecting but b4 i ring ntl....
05-02-2006, 08:36
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#1
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Inactive
Join Date: Apr 2005
Location: Norwich
Services: SuperHub upto 50Mbps, TiVo, x2 HD boxes, Phone @£105 per month.
Posts: 143
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Modem disconnecting but b4 i ring ntl....
Hi ppl,
Since Thursday the modem a ntlhm120_ntl0001.cpr has been reseting.
Just thought it was ntl doing working in area, so left it.
Until Saturday night were it went down for about 4 hours. Ofcourse I could not ring BB cos they were not there!
So my Q: Was there a problem in the Norwich NR3 4 area this weekend?
Or is my modem on the why out!
Service Status = at nlt just says about BB Plus and as am on 2m i can 4get about that for now.
Plus I cant find a modem log to check!
Thanks for reading.
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05-02-2006, 10:59
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#2
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Inactive
Join Date: Apr 2005
Location: Norwich
Services: SuperHub upto 50Mbps, TiVo, x2 HD boxes, Phone @£105 per month.
Posts: 143
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Re: Modem disconnecting but b4 i ring ntl....
10-10 am
Modem starts to do this.....
All lights bar pwr go out.
DS(Flash)
(resets)
RDY(flash)
SYNC(Solid)
DS(flash)
RDY(Fast flash)
DS(solid)
SYNC(solid)
DS(blank)
RDY/Sync(solid)
Resets.
Did that until 10-50am.
Ideas ppl or a number i can ring ntl on a sunday?
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05-02-2006, 15:14
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#3
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Inactive
Join Date: Apr 2005
Location: Norwich
Services: SuperHub upto 50Mbps, TiVo, x2 HD boxes, Phone @£105 per month.
Posts: 143
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Re: Modem disconnecting but b4 i ring ntl....
Off @13-00 ON @ 13-00
Off @14-15(well I went out @13-20, was out when i got in) ON @ 15-12.
RDY light still goes off, well its flashing as i type.
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05-02-2006, 18:27
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#4
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Inactive
Join Date: Apr 2005
Location: Norwich
Services: SuperHub upto 50Mbps, TiVo, x2 HD boxes, Phone @£105 per month.
Posts: 143
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Re: Modem disconnecting but b4 i ring ntl....
Well i think i will ring Monday. Cos its on/off all day. If it is the modem its had a good run of 4+ years.
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05-02-2006, 21:12
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#5
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cf.mega poster
Join Date: Nov 2003
Location: Reading
Age: 42
Services: Virgin Media Broadband Size M
Posts: 6,546
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Re: Modem disconnecting but b4 i ring ntl....
You can contact technical support on a sunday on 0845 650 0925 - open 8am- midnight, calls charged at lo-call rates. Between 8-8 monday to friday and 9-5 saturday you can use 0800 052 2000 (freephone) and chose the option for faults, then broadband support.
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05-02-2006, 21:35
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#6
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Inactive
Join Date: Apr 2005
Location: Norwich
Services: SuperHub upto 50Mbps, TiVo, x2 HD boxes, Phone @£105 per month.
Posts: 143
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Re: Modem disconnecting but b4 i ring ntl....
Quote:
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Originally Posted by Chris W
You can contact technical support on a sunday on 0845 650 0925 - open 8am- midnight, calls charged at lo-call rates. Between 8-8 monday to friday and 9-5 saturday you can use 0800 052 2000 (freephone) and chose the option for faults, then broadband support.
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LOL Thanks m8.
Boys in bed( online games ) so think i will w8 til Monday morning. Its back 4now so will ring and see what my logs say.
Thanks for info will copy it down. (just went down for a sec then, RDY light flashing!)
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06-02-2006, 11:45
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#7
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Inactive
Join Date: Apr 2005
Location: Norwich
Services: SuperHub upto 50Mbps, TiVo, x2 HD boxes, Phone @£105 per month.
Posts: 143
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Re: Modem disconnecting but b4 i ring ntl....
Would seem the SACM has reset itself over 70 times over last couple of days.
So man in van comming out.
Thanks again for numbers.
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