What Happens if I own my modem
10-11-2005, 21:42
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#1
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Inactive
Join Date: Nov 2005
Posts: 14
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What Happens if I own my modem
I've been with NTL BB since the early days - the days when youhad to buy your own cable modem and NTL didn't supply the as part of your subscription.
So I've got a Surfboard 3100 , which I understand is not fully compatible with 10mb due to it only having a 10meg half duplex nic.
Question is, what will happen to me with regard to the upgrade? will i need to get a new modem ? will ntl supply me one free of charge?
any advice?
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10-11-2005, 21:44
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#2
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Inactive
Join Date: Jun 2005
Location: Peterborough
Posts: 5,106
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Re: What Happens if I own my modem
they will have to supply you with a new one. I guess you will need to contact them though.
Same thing happened when people went to 3Mb and were using the STB, NTL had to replace the PACE STB boxes
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10-11-2005, 21:45
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#3
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Inactive
Join Date: Nov 2005
Posts: 14
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Re: What Happens if I own my modem
cheers for the quick response
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10-11-2005, 22:21
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#4
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Mum 30/09/20 Dad 08/08/24
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Re: What Happens if I own my modem
same here I bought my modem a Terayon and still don't know if it will take 10Mb
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11-11-2005, 09:26
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#5
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Inactive
Join Date: May 2004
Age: 55
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Re: What Happens if I own my modem
I to have the 3100 and will need to get a new modem, can we get one now in preperation for the upgrade?
I mean what happen if mind breaks down tonight, what whould I need to do to get a new one?
Martin.
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11-11-2005, 09:27
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#6
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Dr Pepper Addict
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Re: What Happens if I own my modem
Quote:
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Originally Posted by david.ewles
same here I bought my modem a Terayon and still don't know if it will take 10Mb
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Does it have a 100mb ethernet connection, or just 10mb ?
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11-11-2005, 09:53
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#7
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Permanently Banned
Join Date: Nov 2005
Posts: 80
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Re: What Happens if I own my modem
Quote:
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Originally Posted by Paul M
Does it have a 100mb ethernet connection, or just 10mb ?
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terayons have a 10mb ethernet connection
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11-11-2005, 10:04
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#8
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Join Date: Jun 2003
Location: Hampshire
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Re: What Happens if I own my modem
Quote:
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Originally Posted by Viper
I to have the 3100 and will need to get a new modem, can we get one now in preperation for the upgrade?
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Not sure, you'll have to call CS
Quote:
I mean what happen if mind breaks down tonight, what whould I need to do to get a new one?
Martin.
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You'd call CS and they'd arrange for you to receive a new one.
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11-11-2005, 21:42
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#9
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Inactive
Join Date: May 2005
Location: West Midlands
Services: Broadband
Posts: 309
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Re: What Happens if I own my modem
You never got a letter ?
All those who bought a modem will now have to pay the same as everyone else.... I also bought my own and was paying £19.99 for 500 > 750 > 1Mb > 2mb upgraded free, but a letter said I would now have to pay £25.99 or what ever the price is for 2Mb, I complained and at the moment I pay £16.99 which I guess is for 1 year.
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