What Happens if I own my modem
 

I've been with NTL BB since the early days - the days when youhad to buy your own cable modem and NTL didn't supply the as part of your subscription.

So I've got a Surfboard 3100 , which I understand is not fully compatible with 10mb due to it only having a 10meg half duplex nic.

Question is, what will happen to me with regard to the upgrade? will i need to get a new modem ? will ntl supply me one free of charge?

any advice?

Re: What Happens if I own my modem
 

they will have to supply you with a new one. I guess you will need to contact them though.

Same thing happened when people went to 3Mb and were using the STB, NTL had to replace the PACE STB boxes

Re: What Happens if I own my modem
 

cheers for the quick response

Re: What Happens if I own my modem
 

same here I bought my modem a Terayon and still don't know if it will take 10Mb

Re: What Happens if I own my modem
 

I to have the 3100 and will need to get a new modem, can we get one now in preperation for the upgrade?
I mean what happen if mind breaks down tonight, what whould I need to do to get a new one?

Martin.

Re: What Happens if I own my modem
 

Does it have a 100mb ethernet connection, or just 10mb ?

Re: What Happens if I own my modem
 

terayons have a 10mb ethernet connection

Re: What Happens if I own my modem
 

Not sure, you'll have to call CS

You'd call CS and they'd arrange for you to receive a new one.

Re: What Happens if I own my modem
 

You never got a letter ?
All those who bought a modem will now have to pay the same as everyone else.... I also bought my own and was paying £19.99 for 500 > 750 > 1Mb > 2mb upgraded free, but a letter said I would now have to pay £25.99 or what ever the price is for 2Mb, I complained and at the moment I pay £16.99 which I guess is for 1 year.