Which modems work on 10mbit ?

[Ben]

Originally Posted by Horace

Think this is firmware or hardware related? Can't believe NTL would supply a newer modem (100/120) which seems to be less capable than the older 3com modems.

It's a good point

[Kevin]

Right I had a Ambit 120 engineer has just left he swapped for a ntl 250 now running at 10mb the 120 was giving me 5mb he phoned swansea and said "all i have done is swap the modems over" followed by "oh F**K we are gonna have to replace the 120's i need a bigger van" hehehe he watched downloads go from around 577k on the ambit 120 to 1.08mb consistant on the 250

[simbr]

Originally Posted by Colli

Technical Support have also assured me that the Terayon can definitely cope with the increased speeds.

The engineer who replaced my dead Terayon said the reason it died was because it couldn't take 10mb.. but since we haven't even had 10mb tested in this area I wasn't so sure, especially since the problems only started when the guy who came to look at our STB removed the attenuator.

Originally Posted by Horace

Think this is firmware or hardware related? Can't believe NTL would supply a newer modem (100/120) which seems to be less capable than the older 3com modems.

Ambit supply the modems, ntl just badge them. It is (apparently) firmware related, and ntl are (apparently) looking at fixing it, or failing that, swapping them (or so the rumour goes ).

[herbert clinker]

can't some kind person do a survey on this site,with a list of common modems and then a person could click on it if they are getting the full 10 mb.
that way it would be easy to see which modems are getting the full 10mb and which aren't.
i'd do it myself but being computer illiterate i don't know how to.

[Ben]

Originally Posted by herbert clinker

can't some kind person do a survey on this site,with a list of common modems and then a person could click on it if they are getting the full 10 mb.
that way it would be easy to see which modems are getting the full 10mb and which aren't.
i'd do it myself but being computer illiterate i don't know how to.

Use this thread to post your speeds/modem etc..

[Ian-Highlander]

The SB4100 according to Motorola's own specifications sheet here http://broadband.motorola.com/modem/SB4100.pdf is capable of upto 38mbps down and 10mbps up so should be able to easily cope with whatever NTL throw at it. I personally believe that there is a configuration issue at the moment that as yet they havent ironed out. But personally I'm happy with the 5.5mb I'm getting and will sit back and wait to see if it improves over the next month before getting my knickers in a twist over it.

[malcb]

i upgraded to 10mg yesterday and was using ntlhome100 modem and was only getting 5mb speed. Just had it swapped for a ntlhome 250 modem and now i am getting full 10mb, so it is the modems that are the problem

[Gazzzz]

Originally Posted by malcb

i upgraded to 10mg yesterday and was using ntlhome100 modem and was only getting 5mb speed. Just had it swapped for a ntlhome 250 modem and now i am getting full 10mb, so it is the modems that are the problem

How did you get it swapped? Did you just ask or did the other one break?

Can NTL users use their own cable modems? If so, how much and where from?

[Kevin]

I did the same swapped an ambit 120 for a ntl 250 and i now get full 10mb its the modems or the firmware on the modems.

[malcb]

phoned them at 8.30 this morning and told them the modem keeps switching its self off, make sure you switch it off before you ring them. they done a couple of tests then said someone would be here before midday. 11am and bloke came and just swapped modem, WoooooHooooo super fast now

[Watchman]

Originally Posted by Ian-Highlander

The SB4100 according to Motorola's own specifications sheet here http://broadband.motorola.com/modem/SB4100.pdf is capable of upto 38mbps down and 10mbps up so should be able to easily cope with whatever NTL throw at it. I personally believe that there is a configuration issue at the moment that as yet they havent ironed out. But personally I'm happy with the 5.5mb I'm getting and will sit back and wait to see if it improves over the next month before getting my knickers in a twist over it.

that's why i'm going to try another pc etc and the way life is with me at the moment, it'll take a couple of weeks to get round to this

i'm in Bishop's Stortford btw, in case anybody else has issues in the area using different modems

[herbert clinker]

just been on to tech suppoert through broadband medic and was told the terayon tj 210 can do upto 38 megs if needed,the reason i can't get 10 megs is because the network has not been fully upgraded yet.
and no i can't swap my terayon for a ntl 250 modem.
well all i can say is you wait til 2006 ntl if i aint getting nearer 10 megs you aint getting my money anymore approx 120 pound per month (bb tv phone).

[quadplay]

The following are capable of 10Mb now:
ntl 250 (blue Ambit manufactured modem)
ntl 200 (silver Ambit manufactured modem)

The following could be capable of 10Mb, but require a firmware upgrade:
ntl:home 120 (silver Ambit manufactured modem)

The following are not capable of 10Mb:
ntl:home 100 (silver Ambit manufactured modem)
Terayon Terajet 210
Motorola Surfboard 3100/4100
3com Tailfin
3com CMX
All Pace STBs

Testing has not completed on the Samsung STBs, however current results suggest around 8-9Mb may be possible. Higher speeds may be achieved with an upgrade to the uBR - but this has yet to be confirmed.

PLEASE do not call Customer Services/Faults/Technical Support requesting an upgrade for your Cable Modem. Technical Support cannot change your speed, and have been told not to send engineers for customers who are not receiving the full 10Mb downstream speed unless there are other factors involved.

If your modem requires an upgrade to receive the 10Mb service, ntl will contact you to advise you what to do.

[swapshop1]

The terayon only has a 10MB/s network port; it may however cope with the connection but the actual through put will be much less.