[Merged] Problems in Nottingham - Page 2

GreenGoblin · 20-10-2005, 17:26

Hey,

Some of you may remember me from a while ago now when i had problems with high pings etc, After several attempts to exsplain this to the NTL indian customer support i gave up and carried on with the problem, i think in the end NTL got the hint that somthing was wrong and they fixed it.

But now its back with something else, Now i get packet loss during online gaming. Tbh i don't feel like chating on the phone to someone accross the world for half an hour asking me if my computer is turned on. So i thought i would look back her for guidence.

Before i spoke to a ntl employee from here (can't remember his name) but he mensioned somthing about Downstream and upstream power or somthing. And he shown me how to retrieve this information which i did, then shown it him. He said theres somthing defo wrong with something, So i rang NTL and told them that there was a problem with upstream power etc and they said theres nothing wrong and put the phone down.

So now i'm back to thinking thats it the upstream power etc thats causing my problem, I somehow remembered how to retrieve this information;

Downstream Receive Power Level : -14.90 dBmv
Downstream SNR : 32.19 dB
Upstream Transmit Power Level : 38.00 dBmv

Could someone tell me if this is the cause of my problems? or if its another problem all together and could improve my internet service.

Thanks in advance!!

Regards
GreenGoblin

jtwn · 20-10-2005, 17:29

http://www.cableforum.co.uk/board/sh...ad.php?t=26006 would say its fine.

maverick · 20-10-2005, 17:39

Your downsteram signal is way off at -14

Downstream Receive Power: Ideally +/- 3dBmV, cause for concern at around +/- 8dBmV, different modems handle the higher and lower levels differently however I'd expect to see service degredation at that point.

I would expect to see your modem drop off all together with that downsteram signal

Graham M · 20-10-2005, 17:42

*waves at GreenGoblin*

Im sure i said in another thread that theres always problems in Nottingham and I got shot down...not in Nottingham tho

GreenGoblin · 20-10-2005, 17:52

So there is a problem yeah?

1 person says im wrong then someone says im right

maverick · 20-10-2005, 18:01

This is a problem from cabinet to modem,you will need to speak to tech support on this.

jtwn · 20-10-2005, 18:58

Quote:

Originally Posted by GreenGoblin

So there is a problem yeah?

1 person says im wrong then someone says im right

Fine on upstream

GreenGoblin · 20-10-2005, 19:00

OO no not tech support

What can i say to get there attension?

maverick · 20-10-2005, 19:21

Tell em straight "my downstream power level is -14"

They will see for themselves when they run the test.

GreenGoblin · 20-10-2005, 19:23

Hmm ok we'll see what they'll say...

GreenGoblin · 20-10-2005, 21:33

Was like talking to a brickwall..

"Is your pc turned on"

"Is your cable modem flashing"

"Sorry sir from the tests we have ran from here theres somthing wrong with your cable on your street but its not effecting your service"

I say to them my Power downstream is -14 and they say Erm whats that sir?

Hmm what else can i do?

looselipsuk · 20-10-2005, 22:20

Thought I might jump in as I come under Mansfield/Nottingham and my default proxy is 'nott-cache-8.server.ntli.net' .
Thought I would check my levels and hope somebody here could tell me if they are right or not as my downstream power level I think is not right.
Here are my figures.

Downstream Receive Power Level : 0.8dBmV
Downstrem SNR : 33.3dB
Upstream Transmit Power Level : 41.0dBmV

Hope somebody can tell me if my Downstream Receive Power Level is incorrect as all the others seem fine..

nffc · 20-10-2005, 22:31

Downstream Receive Power Level : 0.53 dBmv
Downstream SNR : 34.14 dB
Upstream Transmit Power Level : 40.00 dBmv

jrhnewark · 20-10-2005, 23:08

Quote:

Originally Posted by looselipsuk

Downstream Receive Power Level : 0.8dBmV
Downstrem SNR : 33.3dB
Upstream Transmit Power Level : 41.0dBmV

Hope somebody can tell me if my Downstream Receive Power Level is incorrect as all the others seem fine..

They're all fine. The first wants to be within -5 and +5dBmV, the DSNR wants to be above 30dB and the upstream transmit power level wants to be anything upto.. well, anything up to around 60dBmV, I suppose, as long as it's working.

Mine are somewhere around this - massive changes recently after works in the local area...

Downstream Receive Power Level : 7dBmV (ex. 2dBmV)
Downstream SNR : 31dB (ex. 34dB)
Upstream "": 50dBmV

No real problems, though. The odd dropout recently, but that's at UBR end not SACM end.

looselipsuk · 20-10-2005, 23:51

Thanks for the info.
It was the + - part that confused me.
Sign of getting old I suppose.lol