help needed after loss of service

wheeze · 12-10-2005, 13:49

Hi,

I need some help from an NTL employee if possible. My bill was a little late being paid. Yesterday i recieved a call from the credit dept asking me to pay which i did straight away over the phone. 1 day later i have lost my phone and all TV channels except 1-5. Surely NTL wouldn't be so incompetent as to cut me off AFTER i have paid my bill? This must be a technical fault right?
Would someone from NTL be kind enough to look into this for me please (PM me). After all i have paid for a service and you are failing to supply it.

Thanks!

jrhnewark · 12-10-2005, 14:01

Quote:

Originally Posted by wheeze

1 day later i have lost my phone and all TV channels except 1-5. Surely NTL wouldn't be so incompetent as to cut me off AFTER i have paid my bill?

They ballsed it and cut you off anyway - not the first time, won't be the last.

Any NTL employees around?

quadplay · 12-10-2005, 14:37

You need to call Credit Control on 0800 013 1333. They can check the payment has gone through properly, and if so they can remove the downgrade straight away.

wheeze · 12-10-2005, 14:44

Quote:

Originally Posted by jimbo

You need to call Credit Control on 0800 013 1333. They can check the payment has gone through properly, and if so they can remove the downgrade straight away.

hey maybe credit control could call me as i have no phone service.....they were quick to call when they wanted my cash :-)

quadplay · 12-10-2005, 14:46

Even with a downgraded line you should be able to call 0800 numbers. If not, try 150, 151 or 1503 - these are the same as 0800 052 2000, but do not work in all areas. Choose option 5.

wheeze · 12-10-2005, 15:55

phoned credit control on my mobile...they cant see the payment from yesterday (which has left my bank) or any restriction to my service. They promised to look into it and call me back in 5 minutes. That was about 45 minutes ago. Oh how i love NTL :-)
__________________

Oh and may i also add i am an freelance IT engineer by day, i have many many people asking me to recommend a reliable service provider on a daily basis. Go figure....

orangebird · 12-10-2005, 16:01

Quote:

Originally Posted by wheeze

phoned credit control on my mobile...they cant see the payment from yesterday (which has left my bank) or any restriction to my service. They promised to look into it and call me back in 5 minutes. That was about 45 minutes ago. Oh how i love NTL :-)
__________________

Oh and may i also add i am an freelance IT engineer by day, i have many many people asking me to recommend a reliable service provider on a daily basis. Go figure....

So pay your bills on time in future and this won't happen. And just because the payment has gone from your bank, it doesn't mean it's hit ntls yet.

jrhnewark · 12-10-2005, 16:02

Quote:

Originally Posted by orangebird

So pay your bills on time in future and this won't happen. And just because the payment has gone from your bank, it doesn't mean it's hit ntls yet.

You make everything sound so simple.

At the end of the day, this is NTL's mistake, not the customer's.

orangebird · 12-10-2005, 16:04

Quote:

Originally Posted by jrhnewark

You make everything sound so simple.

At the end of the day, this is NTL's mistake, not the customer's.

Yep, all ntl's fault. It was probably them that suggested the Gulf War and created the Tsunami last year too.

AT THE END OF THE DAY, PAY YOUR BILLS ON TIMEAND YOU WON'T GET CUT OFF.

jrhnewark · 12-10-2005, 16:07

Quote:

Originally Posted by orangebird

AT THE END OF THE DAY, PAY YOUR BILLS ON TIMEAND YOU WON'T GET CUT OFF.

Not necessarily. I know a few people around here that have been cut-off for no good reason, even after paying their bills relgiously. Boo-boos happen.

orangebird · 12-10-2005, 16:10

Quote:

Originally Posted by jrhnewark

Not necessarily. I know a few people around here that have been cut-off for no good reason, even after paying their bills relgiously. Boo-boos happen.

I thought you might.

jrhnewark · 12-10-2005, 16:12

Quote:

Originally Posted by orangebird

I thought you might.

Yeah, it's not unusual. NTL are renowned for their boo-boos - I'm sure you know that.

orangebird · 12-10-2005, 16:20

Quote:

Originally Posted by jrhnewark

Yeah, it's not unusual. NTL are renowned for their boo-boos - I'm sure you know that.

Like not launching new channels on time, yeah? Paid your ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£50 bets yet?

marky · 12-10-2005, 16:23

Quote:

Originally Posted by orangebird

So pay your bills on time in future and this won't happen. And just because the payment has gone from your bank, it doesn't mean it's hit ntls yet.

Sorry mum i wont do it again

jrhnewark · 12-10-2005, 16:24

Quote:

Originally Posted by orangebird

Like not launching new channels on time, yeah? Paid your ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£50 bets yet?

I know, shocking that I could actually watch More4 on the first day!

Still can't watch Euronews, though.