Supanames - bad vibes

[Strzelecki]

Hello.
A friend of mine purchased a budget dedicated server from Supanames.co.uk on the 2nd of May this year, http://www.supanames.co.uk/index.php...edicatedbudget . As he is not had as much experienced as me with Linux he asked me to help him set it up for multiple website hosting. At first I had big problems getting Supanames to listen to me (email support only, hardly ever good) as their website states 'We include two IP (Internet Protocol) addresses with our dedicated servers as standard' and our server only had one. This made it a bit of problem when setting up BIND DNS server as 2 IP's are required to do this correctly. Anyway, finally last week supanames gave us a 2nd IP and I was able to setup BIND and get it running smoothly, over 2 month since the server was bought! Secondly, Supanames sent my friend a confirmation email after accepting his order that stated

Your server, XXX.XXX.XXX.XXX, has the
following specifications: Intel Celeron 2.6Ghz, 256mb memory, 80 GB IDE hard
disk, 20 GB bandwidth pm, Fedora Linux (core 2), Web based control panel ,
Full SSH root access, Free firewall.

, checking this out it was clear the server only had a 40Gb hard disk. Now I thought that email confirming the order was and acceptance of contract but Supanames refuse to honour it and provide the stated 80Gb hard disk saying

The 80GB disk mentioned in the confirmation email was an error made by the person who sent the confirmation. At the time of the email being sent certain servers were being built with 80GB drives as we had low stocks of the correct 40GB size. We apologise for any confusion caused by this confirmational error.

Just wondering where we stand on this?
Also the server is not working at the moment due to an apparrent 'partition error' (the only partition modifying we did was to enable group and user quotas on the / ext3fs partition, which appeared to work ok but killed webmin for some reason) and Supanames want us to pay £49 + VAT per hour to have an engineer reinstall the OS, which I don't think is reasonable! Also you other Linux server users, if you were running a web server with multiple accounts on it would you have a seperate /home partition? Apologies for the long post but this has got me a bit annoyed as a lot of money was spent on this. If only I-web did dedicated servers...

[Chris W]

Can't help much..... except for saying that i-web do do dedicated hosting... because that is what CF is

The prices are not listed on their site, but i'm sure if you contact them they can give you a quote

[Strzelecki]

Yeah I knew CF had one with I-web, just didn't realise they offered it as a set service. Would have asked if it was up to me but he bought it and then asked my opinion and as he had had site hosted by Supanames before and had no problems he chose to stay with them without researching

[Strzelecki]

Not really getting anywhere, they wish to charge me £35 + VAT for a 80Gb hard disk, which should have been in anyway plus £99 + VAT for an OS reinstall (surely this should be a clean install on a new hard disk?).

[Chris W]

Moving to Internet Forum...

What kind of contract are you in? do you have the option of just telling them to shove it and finding a new host?