My Installation was terrible

Originally Posted by D@n

ok its been a couple weeks since those ppl came around still its not sorted this is getting ridiculious we have the complete full ntl services and we get nothing with that, seems to me Ntl is more bothered about getting new and more customers then looking after the ones they already have.it would be nice if i could talk to a member of ntl staff on this forum and ask him to help me out

Dan, have you actually phoned NTL yet? Because if you haven't, there is no official record anywhere in their systems that you are unhappy with your install. You *must* phone them. People on this forum might be able to help you but you have to help yourself as well. I'm sorry to say at the moment it sounds as if you haven't done much!

[D@n]

We were going to phone them but 2 ntl employees came round and we told them they said they would get it sorted.2 weeks later its not sorted no phone call nothing.
i will phone them and then ill see what happens

Salesmen are programmed to say nice things to you. That's how they earn a living. I wouldn't have had any faith in them actually doing it though. Definitely phone them - but you need to be clear when you do call them, why you have left it almost a month before complaining.

[D@n]

NTL are really starting to annoy me.wen we called up about them not charging us 3 times they said yes we will sort it there wont be any extra charges and now they upgraded me to 1mb from 300k without me saying so and they have taken £14 for upgrading to 1mb im getting VERY annoyed and i think i will talk on the phone instead.

[jaycee]

They should not have charged for the upgrade, however 1Mb is the lowest package that they do now so this will be why they have upgraded. As far as I know however, the upgrades should be free....

Time to pull the "Sort it out or i cancel" card

[Scottsw]

The upgrade is free. If they've taken anything more than £17.99 then that's something to do with NTL's crap billing system. Anyways, did you get that issue sorted out?

[D@n]

they took £31 they said it was for the upgrade and the months BB normal fee which is 17.99 and i hav just heard that its 9.99 for the 1st 12 months this is really doing my head in NTL just want more customers meaning more money ill be glad if this EVER gets fixed id love to talk to a member of staff for my self see if it acutally gets sorted

[Scottsw]

That's not right isit.. they can't charge you for an upgrade which is free. With the £9.99 1mb offer for 12 months, they can offer that too you if you threaten to leave them. Which call centre to you get transfered to? Wales, Manchester or Glasgow?

[Raistlin]

Originally Posted by Scottsw

Which call centre to you get transfered to? Wales, Manchester or Glasgow?

You left one out
__________________

to the site BTW

[Scottsw]

There are only three call centres where they have a Customer Services department?

Originally Posted by D@n

they took £31 they said it was for the upgrade and the months BB normal fee which is 17.99 and i hav just heard that its 9.99 for the 1st 12 months this is really doing my head in NTL just want more customers meaning more money ill be glad if this EVER gets fixed id love to talk to a member of staff for my self see if it acutally gets sorted

Please send me some details and briefly explain the problems your still having, via Private message and I will forward this on to ntl on Monday for them to look at. To send me a private message click here. Thanks.

[9083]

Back to the guy who had the poor install.... Tell NTL that you want to disconnect due to poor workmanship. This WILL get everything sorted.

D@n,
I hope by now you've managed to get things sorted out with NTL.
I've had problems too, and I list them in case it helps you and others.
1) We moved in here on 24th June, and NTL arrived at 11am, to find the previouse tenents, who were NTL customers, had smashed the broadband modem, cut cables everywhere, leaving two cables intact.
One was a thin mains cable, the other the NTL tv cable feeding the rear living room (we have two as it's an old house, the so called front palour room is where the cables from NTL come into the property).
2)The previous tenents had made a wooden boxed in base for a fire surround, and imprisoned the two cables, mains and NTL) behind it, trapping them both in many bends.
3)I contacted my landlord, who arranged for a proper electrician to install mains supply to the rear position where my tv is, using white conduit to make a neat job.
4)Now I ring NTL, as the electrician finds the NTL cable is damaged, and split, the CS girl thinks NTL may charge £50 for re-cabling, but it's going to be down to the installer to decide if he considers the cable damaged by the actions of the previous tenents.
Yes, he did, and no charge was levied against me, plus, he fed the cable along the same white conduit as the mains feeding the tv room.
It looks neat, clean, and works without any interferance (I questioned the NTL guy on possible side effects on having both cables in the same conduit, asking about interferance etc) he assured me there would be none, and he was 100% right.
My point is that as a new customer to NTL, not only did I get new cable feeding to the outside box on the outer wall of my home, I also get them to feed the interior cable where I wanted it to go, it took him a while for both jobs, but he did it without any fuss whatsoever, so if all this work can be done for me, you too, and everyone else, is entitled to the same level of workmanship

[D@n]

This is bull**** i am so annoyed today and ntl just tops it everyone here gets there problems sorted but wen its my family it not sorted wen and if they actually come to do it i aint doing anything for them nice cuz they are useless
sorry for the language but i am not having a good day