19-04-2005, 10:03
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#1
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Inactive
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Laserjet 1012 problem
XP pro running an attached laserjet 1012. I tied to stop a print run but it wouldn't stop quickly enough (of course)  so I turned the printer off at the rear switch while I cancelled the print job.
Now I get an 'unknown usb device' error and the pc doesn't recognise the printer. This error occurs when I plug the printer into another PC as well. It seems that the printer isn't telling the PC that it is actually a printer. 
I have tried re-installing drivers/ unplugging the printer from the wall socket....don't know what else to try.
Any suggestions? 
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19-04-2005, 10:11
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#2
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cf.mega poster
Join Date: Jun 2003
Posts: 2,232
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Re: Laserjet 1012 problem
Look in task manager and stop the print spooler (spoolsv.exe) then try again.
Or reboot your comp.
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19-04-2005, 10:16
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#3
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cf.mega poster
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Re: Laserjet 1012 problem
LOL - for a second i thought you had a problem with your Learjet - ah well 
There goes my chance of a luxury flight.
As to your problem, swoop's suggestion dosent seem like it would work as it happens on mulitple PC's - is there anyway to hard reset the software on the printer? Like a key combo that resets it to factory defaults or something?
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19-04-2005, 10:20
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#4
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cf.mega poster
Join Date: Jun 2003
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Re: Laserjet 1012 problem
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19-04-2005, 10:21
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#5
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Re: Laserjet 1012 problem
YOu could try to do a cold reset:
http://h20000.www2.hp.com/bizsupport...ctID=c00058439
This generally resets the printers back to Factory Defaults.
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19-04-2005, 10:23
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#6
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cf.mega poster
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Re: Laserjet 1012 problem
Assa one i was on about - Well done Liam... 
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19-04-2005, 10:23
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#7
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Inactive
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Re: Laserjet 1012 problem
Have you tried another USB cable incase the data is stuck in the cable and can not be communitated both ways
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19-04-2005, 10:32
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#8
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Re: Laserjet 1012 problem
Quote:
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Originally Posted by liamboyle06
Have you tried another USB cable incase the data is stuck in the cable and can not be communitated both ways
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what ????? 
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19-04-2005, 10:33
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#9
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cf.mega poser
Join Date: Jun 2003
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Re: Laserjet 1012 problem
Quote:
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Originally Posted by liamboyle06
Have you tried another USB cable incase the data is stuck in the cable and can not be communitated both ways
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Surely, simply blowing into the cable would clear it?
__________________
Remember kids: We are blessed with a listening, caring government.
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19-04-2005, 10:34
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#10
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cf.mega poster
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Re: Laserjet 1012 problem
I think he means if the cable is broke....
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19-04-2005, 10:37
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#11
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Inactive
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Re: Laserjet 1012 problem
Quote:
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Originally Posted by liamboyle06
Have you tried another USB cable incase the data is stuck in the cable and can not be communitated both ways
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 I'll have some of what he's 
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19-04-2005, 11:05
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#12
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Re: Laserjet 1012 problem
Here is a pic of the error message..................
__________________
Tried a cold restart....still no good.......nice idea though
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19-04-2005, 11:05
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#13
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Re: Laserjet 1012 problem
sounds more like the printer ....
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19-04-2005, 11:06
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#14
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Guest
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Re: Laserjet 1012 problem
Have you tried it in a dif usb socket? New drivers maybe? Ive had this happen with a mouse never got that working again (edited as its not really funny )
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19-04-2005, 11:07
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#15
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Inactive
Join Date: Jun 2003
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Re: Laserjet 1012 problem
Quote:
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Originally Posted by TheBlueRaja
I think he means if the cable is broke....
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Shouldn't be, not touched it before this happened
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Quote:
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Originally Posted by Nemesis
sounds more like the printer ....
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Thats what I'm thinking...but what to do about it? I'm getting fed up with buying printers.......this is the 3rd in 10 years 
I'm wondering if there is anything I can do to the printer to get it to work....surely turning it off and on can't bork it? 
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