Laserjet 1012 problem
 

XP pro running an attached laserjet 1012. I tied to stop a print run but it wouldn't stop quickly enough (of course) :rolleyes: so I turned the printer off at the rear switch while I cancelled the print job.
Now I get an 'unknown usb device' error and the pc doesn't recognise the printer. This error occurs when I plug the printer into another PC as well. It seems that the printer isn't telling the PC that it is actually a printer. :confused:
I have tried re-installing drivers/ unplugging the printer from the wall socket....don't know what else to try.
Any suggestions? :(

Re: Laserjet 1012 problem
 

Look in task manager and stop the print spooler (spoolsv.exe) then try again.
Or reboot your comp.

Re: Laserjet 1012 problem
 

LOL - for a second i thought you had a problem with your Learjet - ah well :D

There goes my chance of a luxury flight.

As to your problem, swoop's suggestion dosent seem like it would work as it happens on mulitple PC's - is there anyway to hard reset the software on the printer? Like a key combo that resets it to factory defaults or something?

Re: Laserjet 1012 problem
 

Oopps my bad, teach me to read the full post :rolleyes: :knock: :sulk:

Re: Laserjet 1012 problem
 

YOu could try to do a cold reset:
http://h20000.www2.hp.com/bizsupport...ctID=c00058439
This generally resets the printers back to Factory Defaults.

Re: Laserjet 1012 problem
 

Assa one i was on about - Well done Liam... :tu:

Re: Laserjet 1012 problem
 

Have you tried another USB cable incase the data is stuck in the cable and can not be communitated both ways

Re: Laserjet 1012 problem
 

what ????? :shocked:

Re: Laserjet 1012 problem
 

Surely, simply blowing into the cable would clear it?

Re: Laserjet 1012 problem
 

I think he means if the cable is broke....

Re: Laserjet 1012 problem
 

:LOL: I'll have some of what he's :beer:

Re: Laserjet 1012 problem
 

Here is a pic of the error message..................
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Tried a cold restart....still no good.......nice idea though :tu:

Re: Laserjet 1012 problem
 

sounds more like the printer ....

Re: Laserjet 1012 problem
 

Have you tried it in a dif usb socket? New drivers maybe? Ive had this happen with a mouse never got that working again (edited as its not really funny :D )

Re: Laserjet 1012 problem
 

Shouldn't be, not touched it before this happened :confused:
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Thats what I'm thinking...but what to do about it? I'm getting fed up with buying printers.......this is the 3rd in 10 years :disturbd:
I'm wondering if there is anything I can do to the printer to get it to work....surely turning it off and on can't bork it? :erm: :disturbd: :(