Cancelling Digital TV Only

[Viper]

I am going to cancel my Digital TV side of things.
Keeping ntl's phone line & SCM.

I am saving £5 P/M with Sky's Multiroom Sky+ offer and will no longer be afraid to push the red button.

My question is this, what it the best way to inform ntl that I am cancelling to ensure it goes with out a hitch and I don't get billed months on end.


TIA

[Aragorn]

Probably a recorded delivery letter to the ntl office on your monthly bill and a call to 151.

[Tezcatlipoca]

* Moved to ntl Billing forum *


The number for cancellations is 0800 052 1474

It's open Monday to Friday, 9am to 5pm.

...Be prepared for a long wait on hold though!


You could also send a letter (by Recorded Delivery, preferably) to the address on the back of your bill (assuming there is one - I think bills in some areas have no address on the back).

[jrhnewark]

I assume they don't do what Wanadoo once did;

"Thanks for calling the cancellations department. The department is currently recieving a high volume of calls. Sorry for the wait."

Cracks me up to this day!

[Viper]

Would this be the address I need to send my letter to:

NTL House
Bartley Wood Business Park
Bartley Way
Hook
Hampshire
RG27 9UP

[Derek]

Thats the head office. It may well get 'misplaced' in the Ntl internal mail.

Depending on where you are in the country it will either be Coventry or another office (Teeside possibly?) that will handle the disconnection.

EDIT: This is the Coventry address. They might be handling all the disconnections now. It's only been 6 weeks since I left so plenty of time for a few more re-organizations

ntl Customer Relations
PO Box 3987
Coventry
CV1 9AS

[Dougie]

Finally made to the decision to switch my TV to Sky+ and on Friday cancelled my TV subscription and attempted to arrange installation of a SACM. (Apparently the guy at CSs didn't do it properly, well at least according to the guy at Sales! - Why was I not surprised!!!!) Anyways, after speaking to CS and the Sales department I think it finally got sorted. I await the 20th April with baited breath!

When I asked the guy at CS whether I needed to follow up my phone call with a letter, he confidently replied "no it can all be done over the phone". Can anyone confirm this to be the case?

Cheers

Dougie

[Derek]

It keeps changing but the last I heard it was back to allowing single service disconnects via the phoneline and full disconnects (or Modem) via letter.