Cancelling Digital TV Only
 

I am going to cancel my Digital TV side of things.
Keeping ntl's phone line & SCM.

I am saving £5 P/M with Sky's Multiroom Sky+ offer and will no longer be afraid to push the red button.

My question is this, what it the best way to inform ntl that I am cancelling to ensure it goes with out a hitch and I don't get billed months on end.


TIA

Re: Cancelling Digital TV Only
 

Probably a recorded delivery letter to the ntl office on your monthly bill and a call to 151.

Re: Cancelling Digital TV Only
 

* Moved to ntl Billing forum *


The number for cancellations is 0800 052 1474

It's open Monday to Friday, 9am to 5pm.

...Be prepared for a long wait on hold though!


You could also send a letter (by Recorded Delivery, preferably) to the address on the back of your bill (assuming there is one - I think bills in some areas have no address on the back).

Re: Cancelling Digital TV Only
 

I assume they don't do what Wanadoo once did;

"Thanks for calling the cancellations department. The department is currently recieving a high volume of calls. Sorry for the wait."

Cracks me up to this day! :D

Re: Cancelling Digital TV Only
 

Would this be the address I need to send my letter to:

NTL House
Bartley Wood Business Park
Bartley Way
Hook
Hampshire
RG27 9UP

Re: Cancelling Digital TV Only
 

Thats the head office. It may well get 'misplaced' in the Ntl internal mail. :(

Depending on where you are in the country it will either be Coventry or another office (Teeside possibly?) that will handle the disconnection.

EDIT: This is the Coventry address. They might be handling all the disconnections now. It's only been 6 weeks since I left so plenty of time for a few more re-organizations :D

ntl Customer Relations
PO Box 3987
Coventry
CV1 9AS

Re: Cancelling Digital TV Only
 

Finally made to the decision to switch my TV to Sky+ and on Friday cancelled my TV subscription and attempted to arrange installation of a SACM. (Apparently the guy at CSs didn't do it properly, well at least according to the guy at Sales! - Why was I not surprised!!!!) Anyways, after speaking to CS and the Sales department I think it finally got sorted. I await the 20th April with baited breath!

When I asked the guy at CS whether I needed to follow up my phone call with a letter, he confidently replied "no it can all be done over the phone". Can anyone confirm this to be the case?

Cheers

Dougie

Re: Cancelling Digital TV Only
 

It keeps changing but the last I heard it was back to allowing single service disconnects via the phoneline and full disconnects (or Modem) via letter.