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I've been connecting to NTL BB using the ntl:home 100/120 series modem, however, recently I've had a problem with the modem in that I have to hold the ethernet/usb cable firmly in place in the back of the modem in order to get the appropriate (enet/usb) light to come on and allow me to use the net. This happens when using either the ethernet or USB cable .
It seems a bit odd that both your usb and ethernet connections would go at the same time. However, the best way of getting the modem replaced would be to give ntl a call.
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You'll have to phone ntl & explain it to them - make sure you tell them you've tried different cables etc etc, & so you think it must be the modem at fault, & require a new one.
Not sure which number you'd need...Probably have to phone Customer Services, & select Faults. Or you could try Tech Support (who, unlike CS, are still open now)
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