faulty cable modem
 

I've been connecting to NTL BB using the ntl:home 100/120 series modem, however, recently I've had a problem with the modem in that I have to hold the ethernet/usb cable firmly in place in the back of the modem in order to get the appropriate (enet/usb) light to come on and allow me to use the net. This happens when using either the ethernet or USB cable .

How do I go about getting the modem replaced?

Thanks in advance :)

Re: faulty cable modem
 

Are you sure it's the modem and not the cable?

Re: faulty cable modem
 

yeah, sorry should've mentioned that I've tried a few cables and they all have the same problem (unless all my cables are faulty :rolleyes: )

Re: faulty cable modem
 

It seems a bit odd that both your usb and ethernet connections would go at the same time. However, the best way of getting the modem replaced would be to give ntl a call.

Re: faulty cable modem
 

:welcome:


You'll have to phone ntl & explain it to them - make sure you tell them you've tried different cables etc etc, & so you think it must be the modem at fault, & require a new one.

Not sure which number you'd need...Probably have to phone Customer Services, & select Faults. Or you could try Tech Support (who, unlike CS, are still open now)

Re: faulty cable modem
 

All the numbers you could ever need ;)

http://www.cableforum.co.uk/board/article.php?a=9

Re: faulty cable modem
 

As Paul has said it will need to be one of the following three numbers you will need to call!

SACM (Langley) 0845 650 0121
SACM (Bromley) 0845 650 0925
STB (broadband only) 0845 650 0125

Tech support are the ones who will need to diagnose the fault and will then arrange to get an engineer to you.