Installation

[penpole]

What if there is a technical problem that, regardless of your competence in IT, you are unable to detect or remedy without calling an engineer? There might be a problem with the cable modem, connection or line that would take ages to get to the bottom of if you aren't an engineer. Surely it would make sence to make sure the broadband connection is working before the engineer leaves? Just a thought.

[ian@huth]

When I had my broadband installed the installer checked that the connection was workng using his test gear.

[atlantic-crossin]

Originally Posted by cableguy69

ntl will charge ya £15 to have your pc configured on the day of installation if u try 2 do it yaself an carnt then 2 hav a tech come back it will cost u £30 FACT ive just stopped workin 4 ntl. Telewest on the other hand offer this service free to all customers FACT i am currently working for telewest. But i dont c y everybody gets so p*ssed off with this as no other isp's send out a tech 2 sort ya pc they give u a disk. so y does everybody think its a big deal 2 put in a disk an let it auto run an as 4 it being difficult PAHH!! u say its a good job u knew about computers (BULL SH*T) the disc will configure ya pc 4 ya if u know what ya doin then u can install manually through ethernet with no need 4 any disc whatsoever

Its all well and good that you state you work for Telewest and you used to work for NTL but you shoud not be using that sort of Language, I also work for the company and im shocked to see you quite openly state you work for the company after using the terms you have been, may I remind you when you state you work for Telewest and have worked for NTL you are representing both companies.

I work for Telewest and I can answer the question as to why you have not had the software installed on your PC is for the following reasons...

We used to install customers with Blueyonder Broadband and the software on peoples computers, the only issues that occured from this was that you would find a small percent calling back in stating they have contracted viruses on their PC and it was our Installers that caused this.
This would cause escalated calls and demading Telewest to pay for the cost of a repair bill, some customers quoting as much as £150.

The software that Telewest provides you with only configures your computer on the source of the information (port ID)
Telewest only provide you with Email virus protection (only with Blueyonder email accounts) , POP up blockers, spyware, viruses and hackers are to be protected by 3rd party protection software provided by the customer.

If you are experiancing problems installating the disk you can always call the Technical Support team on 0845 142 4422 at your local rates (From BT line or 3rd party provider) or FREE on 151 from your Telewest Line

The roll out of technicians stopping installing customers with the software was approximatly August 2004

Hopefully this has helped you with your posts

[Raistlin]

Originally Posted by atlantic-crossin

<SNIP lengthy but worthwhile first post>

Hi atlantic-crossing, to CF.

Sit back, kick off your shoes, relax, and enjoy your stay

Just wanted to say that I agree entirely with the sentiment of your post.
Also wanted to thank you for the clear explanations that you gave and also the inclusion of the telephone numbers etc which will (no doubt) prove very useful.

Look forward to future posts from you

Raist.

[dannyboi2003]

Hi Guys,



In response to penpole's post, when I had my NTL service installed over 4 years ago (NTL Broadband and Phone line) I too didnâ₠¬Ã¢â€žÂ¢t want cables running up the front of the house or up and over doorframes. The service was being installed in my bedroom and after thinking about it for a while I decided to ask if the cable could be run under the floorboards. On the day of the installation I removed the necessary floorboards, drilled the holes through the joists and when the guys arrived they had no problem with running the cable as I wanted it. The NTL outside connection point is located just inside our passage door (so its not visible when the door is closed) the phone and coax cable then run up the wall and into the ceiling, and then run under the floorboards to my room where they re-appear behind the TV and terminate at the coax box and telephone point. I wasnâ₠¬Ã¢â€žÂ¢t assertive in any way when I asked them to run the cable this way and I just kept them topped up with coffee and biscuits, they actually finished the job ahead of schedule as I had done most of the prep work anyway and were able to go and have some food before they had to be at their next job. I did the same when I had Sky TV installed, ran the cable from where I wanted the minidish installed and ran it under the floorboards into my room, again when the engineer arrived all he had to do was put up the dish and install the digibox.



All the best

Dan

[Thorn]

Hmmm, it is true that you need to pay 15.00 for the install (and advise of them of this requirement in advance too). If you're a PC novice then you're going to find yourself rather scuppered. Still, a quick call to those Tech Support bods, or the more cognicent Customer Services Advisors should sort it out with you over the phone, especially if you're using an ethernet connection. If you having a problem, PM and i'll talk you through it, I've done it often enough.