Installation
 

Hi

I just thought i'd make you aware of what has been happening around our area regarding installation of Telewest Broadband on PC's.

I know of a few people (including myself) who at the end of the installation the engineer pionts to the Modem and disc and tells you it will only take 10 mins to install, then leaves,
I couldn't believe it, it's a good job i know what i'm doing with a PC, or i'd be stuffed.

Has anyone else been treated like this???
:mad:

Re: Installation
 

NTL installers will do the same thing. After they wire up the modem they leave you to install the actual software on to your PC yourself.

Re: Installation
 

But it's not right though, it even states in the contract that they will install it for you and give a quick demo.

Re: Installation
 

thay only do that if you pay for it

Re: Installation
 

No,


a friend of mine had his done, and he's on the same contract as me.

Re: Installation
 

Different people say different things in my area. I think it can depend upon which engineer does the installation and their individual workload on the day. Also how assertive you are at the time of the installation makes a difference.

The majority of people I ask would agree that they often don't make a good job of the cabling, often going around every door frame and putting the cable halfway up skirting boards.

I think if you think about what you want to get out of the installation - i.e. you have thought about where you want the cable run to go and whether or not you want them to test the installation (which would always be a good idea) and are assertive enough on the day, the engineer will do what you want them to do.

Re: Installation
 

To be honest, while I am more than happy fot the engineers to install the cable I would rather that they didn't touch my PC - I prefer to do these things myself!!

Re: Installation
 

I would agree with you on that. The installer that put my broadband connection in said that I had to do the installation myself and told me what to do. As soon as he had gone I completely disregarded his instructions and the warning label telling me not to connect the modem until I had installed the software. I did not want any of thesoftware on the installation CD on my PC.

Re: Installation
 

That is partly why they do not install the modem into your pc. just in case your pc is damaged, they/ntl are then not responsible. All that is on the cd is the drivers for the modem and also the registration service.

Re: Installation
 

There is also all the other cr@p on the CD such as broadband medic, etc.

Re: Installation
 

but you can choose not to install any of it.

Re: Installation
 

ntl will charge ya £15 to have your pc configured on the day of installation if u try 2 do it yaself an carnt then 2 hav a tech come back it will cost u £30 FACT ive just stopped workin 4 ntl. Telewest on the other hand offer this service free to all customers FACT i am currently working for telewest. But i dont c y everybody gets so p*ssed off with this as no other isp's send out a tech 2 sort ya pc they give u a disk. so y does everybody think its a big deal 2 put in a disk an let it auto run an as 4 it being difficult PAHH!! u say its a good job u knew about computers (BULL SH*T) the disc will configure ya pc 4 ya if u know what ya doin then u can install manually through ethernet with no need 4 any disc whatsoever

Re: Installation
 

oooooohhh, touchy, touchy...

Re: Installation
 

whatdoesallthatmeancansomeonetranslateit? :erm:

Re: Installation
 

itswr10ntxtnitFACT