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Make sure you get and keep a tracking number. Seen lots of posts where kit (not just VM) is returned and never arrives. No tracking number was given or the customer has lost it.
I've had kit I've sent to provider (not VM) which they said I never returned. Tracking showed I posted it and they received it. They then updated there records.
Yes I always do, I also take a photo although I can't even remember which year I sent by hub 3 back in so that maybe difficult to find now.
Amazon did that on an item I returned, they said they could not refund it until their system showed it had arrived.
The couriers tracker showed it had been returned, so I complained to their support, and they processed the refund.
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