15-04-2022, 14:06
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#1
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cf.mega poster
Join Date: Jul 2004
Location: Winnersh UK
Services: , BBand 120M tier Superhub, O2 Mobile phone
Posts: 2,147
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Returning V6
I am returning my V6 set-top box.
What items do I need to return?
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15-04-2022, 20:04
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#2
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cf.mega poster
Join Date: Jun 2003
Posts: 9,015
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Re: Returning V6
Just the V6. But you can put the rest in if you want - it'll get recycled
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17-04-2022, 04:08
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#3
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cf.mega poster
Join Date: Jan 2008
Posts: 10,668
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Re: Returning V6
Quote:
Originally Posted by Ken W
I am returning my V6 set-top box.
What items do I need to return?
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Make sure you get a receipt and keep it for a very long time. There have been cases where it has been claimed that the box hasn't been returned, when it has. Then they tried to (or actually did) charge for its non return.
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17-04-2022, 04:33
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#4
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cf.mega poster
Join Date: Jul 2004
Location: Winnersh UK
Services: , BBand 120M tier Superhub, O2 Mobile phone
Posts: 2,147
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Re: Returning V6
Quote:
Originally Posted by RichardCoulter
Make sure you get a receipt and keep it for a very long time. There have been cases where it has been claimed that the box hasn't been returned, when it has. Then they tried to (or actually did) charge for its non return.
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Very good point
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17-04-2022, 14:07
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#5
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Do I care what you think
Join Date: Jul 2006
Location: Cardiff South Wales
Age: 74
Services: V6 ,Virgin L. Phone Broadband.sky go Netflix
Posts: 5,044
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Re: Returning V6
Quote:
Originally Posted by RichardCoulter
Make sure you get a receipt and keep it for a very long time. There have been cases where it has been claimed that the box hasn't been returned, when it has. Then they tried to (or actually did) charge for its non return.
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Would apply this advise to every item returned, or payments made. 
__________________
No point in being pessimistic. You know it won`t work.
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17-04-2022, 21:11
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#6
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a giant headend
Join Date: Jan 2011
Location: Liverpool
Posts: 1,169
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Re: Returning V6
Yeah we've had fun and games during our return. Sent a package but not enough terminators, then text messages to say a date they were going to pick it up but never turning up and then silence. Ended up handing the package to an engineer who was doing a new install nearby and coincidentally had just unplugged our line from the tap.
Got a receipt/confirmation via email a few days later.
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