Tivo V6 : Virgin Media V6 - Powered by TiVo(new STB)

[Ddonald2016]

Originally Posted by mot12

Wondering about activation fee's.

Why are there activation fee's. ? Why do they cost, what do they entail. ? Why does virgin need to charge them.

For new customers I can understand. But anyone else, obviously they are all ready "activated".

You guess is as good as mine, mobiles used to come with a connection charge

---------- Post added at 15:25 ---------- Previous post was at 15:25 ----------

Originally Posted by Martin_D

Now paying £99.90 for my two V6's got them to drop the activation Fee


06 Dec Price Match Credit -£15.00

Can you explain price match what

---------- Post added at 15:26 ---------- Previous post was at 15:25 ----------

Originally Posted by Mythica

Just rang retentions to upgrade from old style VIP £144pm with TiVo and V+ to the new VIP £120pm with two TiVo's but changing them TiVo's to two V6's. Without asking she said the monthly cost would be £101.11 (was expecting £120, wonder why this is?) £14.99 installation charge and no charge for the boxes.

I'd double check that, they won't give 2 new boxes for free, please checj

---------- Post added at 15:27 ---------- Previous post was at 15:26 ----------

Originally Posted by Ultimate.Conj

I asked to confirm my order and this was the reply -

"Yes I can see that 2 V6 box is added with monthly charge of £122.28 with pro-rate charge of £6.34 and £14.99 activation fee and £49.95 V6 activation fee

With installation date 7/2/17 8am to 1pm"

The monthly rate don't seem to have any discounts

---------- Post added at 15:29 ---------- Previous post was at 15:27 ----------

Originally Posted by mot12

I'm waiting to see what the order details say online tomorrow. I also bet self install will be available next month. They just want the extra cash right now of course. They know most people could easily do self install.

No the install at £40 does get taken off the amount

[markliffen@googl]

Originally Posted by Ultimate.Conj

I'll check again with them, just to be sure. I know it should be higher, but don't want to risk them putting the price up in case what they have told me in right and I'm getting two V6s installed for £64.94 lol

I know but to be honest don't think virgin are that generous . Even though I'm paying more I know I'm gwtting 2 boxes which is what I want. My luck would be the guy would turn up with 1

[Ddonald2016]

Originally Posted by Ultimate.Conj

The more I look at the price, the more i'm doubting it is two lol

1 x V6 @ £49.95 (top tier)
1 x Activate Fee @ £14.99

Totals £64.94....maybe I'm getting paranoid now lol

I would all customers who have ordered 2 boxes to phone up and get a breakdown, you need £100 credit if got two boxes

[Ultimate.Conj]

Originally Posted by Ddonald2016

You guess is as good as mine, mobiles used to come with a connection charge

---------- Post added at 15:25 ---------- Previous post was at 15:25 ----------



Can you explain price match what

---------- Post added at 15:26 ---------- Previous post was at 15:25 ----------



I'd double check that, they won't give 2 new boxes for free, please checj

---------- Post added at 15:27 ---------- Previous post was at 15:26 ----------



The monthly rate don't seem to have any discounts

---------- Post added at 15:29 ---------- Previous post was at 15:27 ----------



No the install at £40 does get taken off the amount

My current VIP Package is £110.03

With Caller ID added and 2 x V6 boxes it will be £122. I have swapped out two VHDs boxes for 2 V6s so I guess the £10 is the difference in the monthly fees between the boxes.

---------- Post added at 15:35 ---------- Previous post was at 15:35 ----------

Originally Posted by markliffen@googl

I know but to be honest don't think virgin are that generous . Even though I'm paying more I know I'm gwtting 2 boxes which is what I want. My luck would be the guy would turn up with 1

That's very true, let me ask again lol
Hahahaha been a crazy day today, guys

[markliffen@googl]

Originally Posted by Ultimate.Conj

My current VIP Package is £110.03

With Caller ID added and 2 x V6 boxes it will be £122. I have swapped out two VHDs boxes for 2 V6s so I guess the £10 is the difference in the monthly fees between the boxes.

---------- Post added at 15:35 ---------- Previous post was at 15:35 ----------



That's very true, let me ask again lol
Hahahaha been a crazy day today, guys

Are you ringing retentions or the vs line I found retentions seem to be more use

[BenMcr]

Originally Posted by mot12

Wondering about activation fee's.

Why are there activation fee's. ? Why do they cost, what do they entail. ? Why does virgin need to charge them.

For new customers I can understand. But anyone else, obviously they are all ready "activated".

One off fees have always been charged for TiVo (and the V+ HD box before it). So similar charges apply for the V6 box.

The activation fee was introduced last year (or early this year, can't quite remember) and is actually cheaper than the previous charges for Quickstart and/or Manned Install. Only if you can do Quickstart and choose not to is the charge more.

[Ultimate.Conj]

Originally Posted by markliffen@googl

Are you ringing retentions or the vs line I found retentions seem to be more use

I've only used the online chat service, which is usually very good.
I'm at work so haven't been able to phone them, but I might give them a call when I get home.

[spiderplant]

Originally Posted by mot12

For new customers I can understand. But anyone else, obviously they are all ready "activated".

Even if you are an existing customer, people still need to do work to give you a new box: Answering your phone call; ordering the equipment; sending out a man in a van.... They all need paying.

[mot12]

Originally Posted by spiderplant

Even if you are an existing customer, people still need to do work to give you a new box: Answering your phone call; ordering the equipment; sending out a man in a van.... They all need paying.

I know that. The specific use of "activation fee" seems odd though.

Basically all they are doing is sugar-coating it. Into a few separate sub categories and "buzzwords", activation fee.. installation e.t.c

It all sounds better to the customer spread out is the thought!

Of course, definitely not only virgin who does it.

[markliffen@googl]

Chargeable from 01 February 2017
Other fees, charges & credits
One-off charges & credits
Activation Fee £14.99
Free Manned Install £40.00CR
Manned Installation Charge £40.00
V6 Box Activation Credit £100.00CR
V6 Box Activation Fee £199.90
One-off charges & credits total £114.89
Other fees, charges & credits total* £114.89

This is what my new order looks like withbthe correct amount of boxes

[Ddonald2016]

Originally Posted by mot12

I know that. The specific use of "activation fee" seems odd though.

Basically all they are doing is sugar-coating it. Into a few separate sub categories and "buzzwords", activation fee.. installation e.t.c

It all sounds better to the customer spread out is the thought!

Of course, definitely not only virgin who does it.

I agree all this Putting it into categories thing makes it seem smaller than what it is

---------- Post added at 16:54 ---------- Previous post was at 16:53 ----------

Originally Posted by markliffen@googl

Chargeable from 01 February 2017
Other fees, charges & credits
One-off charges & credits
Activation Fee £14.99
Free Manned Install £40.00CR
Manned Installation Charge £40.00
V6 Box Activation Credit £100.00CR
V6 Box Activation Fee £199.90
One-off charges & credits total £114.89
Other fees, charges & credits total* £114.89

This is what my new order looks like withbthe correct amount of boxes

That seems totally accuaratev

[markliffen@googl]

Originally Posted by Ultimate.Conj

I've only used the online chat service, which is usually very good.
I'm at work so haven't been able to phone them, but I might give them a call when I get home.

This is my new email order receipt with 2 v6 boxes


Chargeable from 01 February 2017
Other fees, charges & credits
One-off charges & credits
Activation Fee £14.99
Free Manned Install £40.00CR
Manned Installation Charge £40.00
V6 Box Activation Credit £100.00CR
V6 Box Activation Fee £199.90
One-off charges & credits total £114.89
Other fees, charges & credits total* £114.89

[Mythica]

Does this show one V6 box or two? I believe it shows two but only being charged for one?

V.I.P Bundle

Talk More Anytime

Call Barring

Full House TV (XL)

Additional V Box

Virgin TV V6 Box, powered by TiVo

VIVID 200 Optical Fibre

Bundle charges total £57.00 Promotional offer(s)

12 month TV & BB discount

Promotional offer(s) total £23.62CR Phone line rental

Line Rental

Phone line rental total £19.00 Premium add-ons

Sky Sports and Cinema Collection

Sky Sports HD Pack

Premium add-ons total £46.25 New monthly package total* £98.63 Chargeable from 05 January 2017 Other fees, charges & credits

One-off charges & credits

Virgin V6 Activation Fee £0.00 Activation Fee £14.99 Manned Installation Credit £40.00CR Manned Installation Charge £40.00 V6 Box Activation Credit £50.00CR V6 Box Activation Fee £99.95 One-off charges & credits total £64.94 Other fees, charges & credits total* £64.94 *Prices correct as at today's date.

[Ultimate.Conj]

Originally Posted by markliffen@googl

This is my new email order receipt with 2 v6 boxes


Chargeable from 01 February 2017
Other fees, charges & credits
One-off charges & credits
Activation Fee £14.99
Free Manned Install £40.00CR
Manned Installation Charge £40.00
V6 Box Activation Credit £100.00CR
V6 Box Activation Fee £199.90
One-off charges & credits total £114.89
Other fees, charges & credits total* £114.89

Cheers mate, I'll ask them again and see what they say. I think it should be the same price as yours

---------- Post added at 17:04 ---------- Previous post was at 17:02 ----------

Originally Posted by Mythica

Does this show one V6 box or two? I believe it shows two but only being charged for one?

V.I.P Bundle

Talk More Anytime

Call Barring

Full House TV (XL)

Additional V Box

Virgin TV V6 Box, powered by TiVo

VIVID 200 Optical Fibre

Bundle charges total £57.00 Promotional offer(s)

12 month TV & BB discount

Promotional offer(s) total £23.62CR Phone line rental

Line Rental

Phone line rental total £19.00 Premium add-ons

Sky Sports and Cinema Collection

Sky Sports HD Pack

Premium add-ons total £46.25 New monthly package total* £98.63 Chargeable from 05 January 2017 Other fees, charges & credits

One-off charges & credits

Virgin V6 Activation Fee £0.00 Activation Fee £14.99 Manned Installation Credit £40.00CR Manned Installation Charge £40.00 V6 Box Activation Credit £50.00CR V6 Box Activation Fee £99.95 One-off charges & credits total £64.94 Other fees, charges & credits total* £64.94 *Prices correct as at today's date.

This is what my VIP order says too. I'm going to double check with them again though.

[markliffen@googl]

Originally Posted by Mythica

Does this show one V6 box or two? I believe it shows two but only being charged for one?

V.I.P Bundle

Talk More Anytime

Call Barring

Full House TV (XL)

Additional V Box

Virgin TV V6 Box, powered by TiVo

VIVID 200 Optical Fibre


No that is exactly how my wrong order was. That is for one box only. The discount before adjustments needs to be 100 pound as in mine posted above ypurs

Bundle charges total £57.00 Promotional offer(s)

12 month TV & BB discount

Promotional offer(s) total £23.62CR Phone line rental

Line Rental

Phone line rental total £19.00 Premium add-ons

Sky Sports and Cinema Collection

Sky Sports HD Pack

Premium add-ons total £46.25 New monthly package total* £98.63 Chargeable from 05 January 2017 Other fees, charges & credits

One-off charges & credits

Virgin V6 Activation Fee £0.00 Activation Fee £14.99 Manned Installation Credit £40.00CR Manned Installation Charge £40.00 V6 Box Activation Credit £50.00CR V6 Box Activation Fee £99.95 One-off charges & credits total £64.94 Other fees, charges & credits total* £64.94 *Prices correct as at today's date.

---------- Post added at 17:07 ---------- Previous post was at 17:05 ----------

Originally Posted by Ddonald2016

I agree all this Putting it into categories thing makes it seem smaller than what it is

---------- Post added at 16:54 ---------- Previous post was at 16:53 ----------



That seems totally accuaratev

Just noticed my monthly charge has gone up 5 pound is that because I'm having 2 v6 I'm currently with 1 v+ and a TiVo 1tb anf adding 2 v6 has put it up a fiver is that correct?