Virgin Media email issues
02-02-2016, 19:57
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#1
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Rise above the players
Join Date: Mar 2008
Location: Wokingham
Services: 2 V6 with 360, ITVX, 4+, Prime, Netflix, Apple+, Disney+, Paramount+, Discovery+, HBO Max
Posts: 15,327
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Virgin Media email issues
What is wrong with our VM email system? It doesn't seem very stable at all. It doesn't seem to be able to cope with zipped attachments, I keep being told that the system thinks I am a robot, and today (not for the first time) I can't access my emails at all.
It's just as well I don't have a meeting on today or I would not be a happy bunny!
Sorry, rant over!
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02-02-2016, 20:10
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#2
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Inactive
Join Date: Nov 2006
Location: on holiday by mistake
Age: 56
Services: Vivid 200, Full House, V6 x2
Posts: 5,977
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Re: Virgin Media email issues
The problem is that it's utter garbage and can't even cover the fundamentals such as support POP3 standards properly. I haven't been able to send smtp mail for about 2 months either but the whole thing has been such a debacle since the migration from Google I've given up on it.
If your work or business has any dependency on it then seriously consider using another platform for your own sanity's sake if anything.
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02-02-2016, 20:11
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#3
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Still alive and fighting
Join Date: Jun 2007
Location: In the land of beyond and beyond.
Services: XL BB, 3 360 boxes , XL TV.
Posts: 56,699
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Re: Virgin Media email issues
We have had no email service since this morning. 
__________________
“The only lesson you can learn from history is that it repeats itself”
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02-02-2016, 20:24
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#4
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Inactive
Join Date: Jul 2004
Location: Winnersh UK
Services: , BBand 120M tier Superhub, O2 Mobile phone
Posts: 2,147
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Re: Virgin Media email issues
Quote:
Originally Posted by denphone
We have had no email service since this morning. |
The email is up and running now.
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02-02-2016, 20:52
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#5
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Inactive
Join Date: Nov 2006
Location: on holiday by mistake
Age: 56
Services: Vivid 200, Full House, V6 x2
Posts: 5,977
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Re: Virgin Media email issues
Mailboxes accessible but the little worker elf that delivers your email appears to have died of natural causes.
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02-02-2016, 21:07
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#6
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Inactive
Join Date: Jan 2007
Location: Warrington
Age: 58
Services: Phone, 360 + two mini boxes, Hub 5.
Posts: 867
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Re: Virgin Media email issues
one email at 17;10 other than that nothing since yesterday.
On the upside no spam or offers of great riches from the cousin of a Nigerian Prince, just so long as I manage to Western union $200.
Why did VM move from Google, that worked.
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02-02-2016, 21:26
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#7
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Inactive
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: Virgin Media email issues
Quote:
Originally Posted by hedgie
Why did VM move from Google, that worked.
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Mainly because Google stopped providing an ISP email platform that Virgin Media could use.
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02-02-2016, 22:07
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#8
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Inactive
Join Date: Jan 2007
Location: Warrington
Age: 58
Services: Phone, 360 + two mini boxes, Hub 5.
Posts: 867
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Re: Virgin Media email issues
Oh OK, shame because the current set up seems more clumsy to me.......
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03-02-2016, 03:43
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#9
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Still alive and fighting
Join Date: Jun 2007
Location: In the land of beyond and beyond.
Services: XL BB, 3 360 boxes , XL TV.
Posts: 56,699
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Re: Virgin Media email issues
Quote:
Originally Posted by Ken W
The email is up and running now.
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Yes thankfully its working this morning but its been dogged with problems since they moved over to the new one from Google.
__________________
“The only lesson you can learn from history is that it repeats itself”
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03-02-2016, 07:26
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#10
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cf.mega poster
Join Date: Jun 2003
Location: Kairdiff-by-the-sea
Age: 70
Services: TVXL BBXL Superhub 2ac (wired) 1Tb Tivo
Posts: 10,412
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Re: Virgin Media email issues
Aren't zip attachments blocked by VM? Ditto exe files "to protect us". 
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03-02-2016, 09:10
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#11
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Perfect Soldier
Join Date: Mar 2009
Location: Worthing West Sussex
Age: 68
Services: VM 500M SH3 thingy
in modem mode
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Posts: 11,268
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Re: Virgin Media email issues
Quote:
Originally Posted by Taf
Aren't zip attachments blocked by VM? Ditto exe files "to protect us". |
No trouble sending or receiving either via Thunderbird (smtp and POP). Presumably it's the webmail interface that's vulnerable so they're blocked.
__________________
History is much like an endless waltz: The three beats of war, peace and revolution continue on forever.
However history will change with my coronation - Mariemaia Khushrenada
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03-02-2016, 10:22
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#12
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cf.mega poster
Join Date: Jun 2003
Location: Kairdiff-by-the-sea
Age: 70
Services: TVXL BBXL Superhub 2ac (wired) 1Tb Tivo
Posts: 10,412
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Re: Virgin Media email issues
Quote:
Which e-mail attachment file types are blocked?
To protect you from potential viruses, Virgin Media Mail does not allow the sending or receiving of executable files (such as files ending in '.exe') that might contain damaging code.
Neither do we allow other file types that commonly contain harmful code. The following file types are blocked:
"ade", "adp", "bat", "chm", "cmd", "com", "cpl", "exe","hta", "ins", "isp", "jse", "lib", "mde", "msc", "msp","mst", "pif", "scr", "sct", "shb", "sys", "vb", "vbe","vbs", "vxd", "wsc", "wsf", "wsh".
Virgin Media Mail won't accept these types of files even if they are sent in a zipped (.zip, .tar, .tgz, .taz, .z, .gz) format.
This list may be amended from time to time in response to specific threats or viruses in circulation, in order to give you the best protection we can from malicious software.
If this type of file is sent to your Virgin Media Mail account the message is bounced back to the sender
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http://help.virginmedia.com/system/s...MER_TYPE=Cable
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03-02-2016, 10:26
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#13
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Inactive
Join Date: Jan 2004
Location: Nuneaton
Services: Broadband Up to 100Mb ~ TV Mix & TiVo 1Tb ~ Phone: Talk More Anytime
Posts: 1,057
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Re: Virgin Media email issues
Quote:
Originally Posted by hedgie
one email at 17;10 other than that nothing since yesterday.
On the upside no spam or offers of great riches from the cousin of a Nigerian Prince, just so long as I manage to Western union $200.
Why did VM move from Google, that worked.
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So that prince is related to you too? Small world 
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03-02-2016, 11:08
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#14
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Inactive
Join Date: Oct 2005
Location: Merseyside
Age: 37
Services: BT Infinity Option 2, HH5, synced at maximum 80Mbps/20Mbps.
Posts: 2,221
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Re: Virgin Media email issues
Solve the problem by ditching your VM email and using gmail/outlook. Simples 
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03-02-2016, 11:27
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#15
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Still alive and fighting
Join Date: Jun 2007
Location: In the land of beyond and beyond.
Services: XL BB, 3 360 boxes , XL TV.
Posts: 56,699
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Re: Virgin Media email issues
Well we use all of those as we like to have a range of different email addresses.
__________________
“The only lesson you can learn from history is that it repeats itself”
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