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-   -   Superhub : Virgin Media email issues (https://www.cableforum.uk/board/showthread.php?t=33702289)

OLD BOY 02-02-2016 19:57
Virgin Media email issues
 
What is wrong with our VM email system? It doesn't seem very stable at all. It doesn't seem to be able to cope with zipped attachments, I keep being told that the system thinks I am a robot, and today (not for the first time) I can't access my emails at all.

It's just as well I don't have a meeting on today or I would not be a happy bunny!

Sorry, rant over!

Uncle Peter 02-02-2016 20:10
Re: Virgin Media email issues
 
The problem is that it's utter garbage and can't even cover the fundamentals such as support POP3 standards properly. I haven't been able to send smtp mail for about 2 months either but the whole thing has been such a debacle since the migration from Google I've given up on it.

If your work or business has any dependency on it then seriously consider using another platform for your own sanity's sake if anything.

denphone 02-02-2016 20:11
Re: Virgin Media email issues
 
We have had no email service since this morning.:mad:

Ken W 02-02-2016 20:24
Re: Virgin Media email issues
 
Quote:
Originally Posted by denphone (Post 35820151)
We have had no email service since this morning.:mad:

The email is up and running now.

Uncle Peter 02-02-2016 20:52
Re: Virgin Media email issues
 
Mailboxes accessible but the little worker elf that delivers your email appears to have died of natural causes.

hedgie 02-02-2016 21:07
Re: Virgin Media email issues
 
one email at 17;10 other than that nothing since yesterday.

On the upside no spam or offers of great riches from the cousin of a Nigerian Prince, just so long as I manage to Western union $200.

Why did VM move from Google, that worked.

BenMcr 02-02-2016 21:26
Re: Virgin Media email issues
 
Quote:
Originally Posted by hedgie (Post 35820165)
Why did VM move from Google, that worked.
Mainly because Google stopped providing an ISP email platform that Virgin Media could use.

hedgie 02-02-2016 22:07
Re: Virgin Media email issues
 
Oh OK, shame because the current set up seems more clumsy to me.......

denphone 03-02-2016 03:43
Re: Virgin Media email issues
 
Quote:
Originally Posted by Ken W (Post 35820156)
The email is up and running now.
Yes thankfully its working this morning but its been dogged with problems since they moved over to the new one from Google.

Taf 03-02-2016 07:26
Re: Virgin Media email issues
 
Aren't zip attachments blocked by VM? Ditto exe files "to protect us". :confused:

heero_yuy 03-02-2016 09:10
Re: Virgin Media email issues
 
Quote:
Originally Posted by Taf (Post 35820199)
Aren't zip attachments blocked by VM? Ditto exe files "to protect us". :confused:
No trouble sending or receiving either via Thunderbird (smtp and POP). Presumably it's the webmail interface that's vulnerable so they're blocked.

Taf 03-02-2016 10:22
Re: Virgin Media email issues
 
Quote:
Which e-mail attachment file types are blocked?

To protect you from potential viruses, Virgin Media Mail does not allow the sending or receiving of executable files (such as files ending in '.exe') that might contain damaging code.

Neither do we allow other file types that commonly contain harmful code. The following file types are blocked:

"ade", "adp", "bat", "chm", "cmd", "com", "cpl", "exe","hta", "ins", "isp", "jse", "lib", "mde", "msc", "msp","mst", "pif", "scr", "sct", "shb", "sys", "vb", "vbe","vbs", "vxd", "wsc", "wsf", "wsh".

Virgin Media Mail won't accept these types of files even if they are sent in a zipped (.zip, .tar, .tgz, .taz, .z, .gz) format.
This list may be amended from time to time in response to specific threats or viruses in circulation, in order to give you the best protection we can from malicious software.

If this type of file is sent to your Virgin Media Mail account the message is bounced back to the sender
http://help.virginmedia.com/system/s...MER_TYPE=Cable

progers 03-02-2016 10:26
Re: Virgin Media email issues
 
Quote:
Originally Posted by hedgie (Post 35820165)
one email at 17;10 other than that nothing since yesterday.

On the upside no spam or offers of great riches from the cousin of a Nigerian Prince, just so long as I manage to Western union $200.

Why did VM move from Google, that worked.
So that prince is related to you too? Small world :dozey:

AbyssUnderground 03-02-2016 11:08
Re: Virgin Media email issues
 
Solve the problem by ditching your VM email and using gmail/outlook. Simples :)

denphone 03-02-2016 11:27
Re: Virgin Media email issues
 
Well we use all of those as we like to have a range of different email addresses.:)


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