V+ TV Anywhere help please

The Yank · 27-12-2015, 10:11

Hi - I've not used this service before but as I'm away cat sitting seemed a good time to try it.

Every time I Put my details in when it asks me I get a screen saying 'Oops ...Something went wrong' unknown error occurred.

Is there a general problem or am I doing something wrong?

devilincarnate · 27-12-2015, 11:19

Are you using the same login details as you Virgin Media email address?

The Yank · 27-12-2015, 11:25

as far as I'm aware I am - will try signing into webmail or something.

log in fine but for some reason thinks I'm not main account holder. thought I had sorted that out years ago.

arcimedes · 27-12-2015, 12:16

Yes that's your problem as the main account holder has to authorise you by logging into their account. Sounds like a long tortuous conversation with VM. Best of luck

The Yank · 27-12-2015, 12:55

Quote:

Originally Posted by arcimedes

Yes that's your problem as the main account holder has to authorise you by logging into their account. Sounds like a long tortuous conversation with VM. Best of luck

thanks

OLD BOY · 27-12-2015, 17:42

It shouldn't be too difficult. You will have a separate email address for the 'main account holder'. Customer Services can tell you what this is. Tell them also that you don't know the password for that account.

The Yank · 28-12-2015, 11:42

Quote:

Originally Posted by OLD BOY

It shouldn't be too difficult. You will have a separate email address for the 'main account holder'. Customer Services can tell you what this is. Tell them also that you don't know the password for that account.

I have NO idea what that separate email was as it was 16years ago. Also as I'm not at home with my virgin phone will have yo look for an external telephone number.

OLD BOY · 31-12-2015, 18:13

Quote:

Originally Posted by The Yank

I have NO idea what that separate email was as it was 16years ago. Also as I'm not at home with my virgin phone will have yo look for an external telephone number.

I think the user names of the prime user were changed more recently than that. You will need to phone customer services to find out what yours is.

arcimedes · 31-12-2015, 18:44

You could try phoning 0800 561 0061 this will get you to a menu and should be able to talk to someone. This should work on any phone service.

The Yank · 02-01-2016, 14:21

Quote:

Originally Posted by arcimedes

You could try phoning 0800 561 0061 this will get you to a menu and should be able to talk to someone. This should work on any phone service.

actually I did that but as my son doesn't have a phone (only a skype phone) I had to use my mobile and my pay as you go credits ran out

fortunately I did get the primary user email so I can use it as is temporarily.

thx

arcimedes · 02-01-2016, 17:08

That's strange as calling 0800 numbers is supposed to be free from mobiles. Perhaps you have a strange provider?

The Yank · 03-01-2016, 12:47

Quote:

Originally Posted by arcimedes

That's strange as calling 0800 numbers is supposed to be free from mobiles. Perhaps you have a strange provider?

Vosdafone but not sure what number I dialled.