Cable Forum - V+ TV Anywhere help please

Cable Forum (https://www.cableforum.uk/board/index.php)

- Virgin Media TV Service (https://www.cableforum.uk/board/forumdisplay.php?f=11)

- - V+ : TV Anywhere help please (https://www.cableforum.uk/board/showthread.php?t=33702047)

The Yank

27-12-2015 10:11

TV Anywhere help please

Hi - I've not used this service before but as I'm away cat sitting seemed a good time to try it.

Every time I Put my details in when it asks me I get a screen saying 'Oops ...Something went wrong' unknown error occurred.

Is there a general problem or am I doing something wrong?

devilincarnate

27-12-2015 11:19

Re: TV Anywhere help please

Are you using the same login details as you Virgin Media email address?

The Yank

27-12-2015 11:25

Re: TV Anywhere help please

as far as I'm aware I am - will try signing into webmail or something.

log in fine but for some reason thinks I'm not main account holder. thought I had sorted that out years ago.

arcimedes

27-12-2015 12:16

Re: TV Anywhere help please

Yes that's your problem as the main account holder has to authorise you by logging into their account. Sounds like a long tortuous conversation with VM. Best of luck

The Yank

27-12-2015 12:55

Re: TV Anywhere help please

Quote:

Originally Posted by arcimedes (Post 35814502)

Yes that's your problem as the main account holder has to authorise you by logging into their account. Sounds like a long tortuous conversation with VM. Best of luck

thanks ;)

OLD BOY

27-12-2015 17:42

Re: TV Anywhere help please

It shouldn't be too difficult. You will have a separate email address for the 'main account holder'. Customer Services can tell you what this is. Tell them also that you don't know the password for that account.

The Yank

28-12-2015 11:42

Re: TV Anywhere help please

Quote:

Originally Posted by OLD BOY (Post 35814536)

I have NO idea what that separate email was as it was 16years ago. Also as I'm not at home with my virgin phone will have yo look for an external telephone number.

OLD BOY

31-12-2015 18:13

Re: TV Anywhere help please

Quote:

Originally Posted by The Yank (Post 35814585)

I have NO idea what that separate email was as it was 16years ago. Also as I'm not at home with my virgin phone will have yo look for an external telephone number.

I think the user names of the prime user were changed more recently than that. You will need to phone customer services to find out what yours is.

arcimedes

31-12-2015 18:44

Re: TV Anywhere help please

You could try phoning 0800 561 0061 this will get you to a menu and should be able to talk to someone. This should work on any phone service.

The Yank

02-01-2016 14:21

Re: TV Anywhere help please

Quote:

Originally Posted by arcimedes (Post 35815072)

You could try phoning 0800 561 0061 this will get you to a menu and should be able to talk to someone. This should work on any phone service.

actually I did that but as my son doesn't have a phone (only a skype phone) I had to use my mobile and my pay as you go credits ran out:(

fortunately I did get the primary user email so I can use it as is temporarily.

thx

arcimedes

02-01-2016 17:08

Re: TV Anywhere help please

That's strange as calling 0800 numbers is supposed to be free from mobiles. Perhaps you have a strange provider?

The Yank

03-01-2016 12:47

Re: TV Anywhere help please

Quote:

Originally Posted by arcimedes (Post 35815291)

That's strange as calling 0800 numbers is supposed to be free from mobiles. Perhaps you have a strange provider?

Vosdafone but not sure what number I dialled.

All times are GMT +1. The time now is 05:39.