Virgin losing thousands of TV customers.
10-11-2015, 00:19
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#1
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cf.mega poster
Join Date: Jan 2008
Posts: 10,946
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Virgin losing thousands of TV customers.
http://informitv.com/2015/11/05/virg...n-subscribers/
Why do people think this is?
Missing channels? Cut price Sky offers? More competition from new operators in the Pay TV market?
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10-11-2015, 00:43
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#2
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Inactive
Join Date: Jan 2010
Location: Edinburgh
Services: SKY Family, SKY Broadband Unlimited, YouView, Netflix, Amazon Instant Video, Boxnation
Posts: 5,137
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Re: Virgin losing thousands of TV customers.
Virgins TV subscriber base hasn't really grew in nearly 7 years. Every other TV provider seems to be adding more and more TV customers each quarter. I think Virgins real problem is that they're limited by their cable network. All other TV providers services are available pretty much anywhere in the UK whilst many people who would take TV from Virgin don't live in a cabled area.
As a former Virgin TV customer I left because of too many regular price increases, they take too long to add new channels, their 18 month contracts are too long and their retention team made no real effort to keep me
There's just so much choice available now for all budget levels. The competition offer incredible sign up and retention deals. Virgin need to come up with new TV packages at lower prices imo
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10-11-2015, 00:51
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#3
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cf.geek
Join Date: Aug 2009
Location: DaRk SiDe Of ThE MooN
Services: Hyper-Optic 1Gig
Posts: 645
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Re: Virgin losing thousands of TV customers.
After years of having TV BB and PHONE from VM i got rid of the TV and Phone a mnth or so ago. Tbh i don't miss it in the slightest . the TV or the Tivo ...
Using a Chromecast and a Nexus 7 to stream/cast to the main tv if required ...
The Tv Channels and Tivo had gone stale in my opinion ..
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10-11-2015, 00:56
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#4
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common as muck
Join Date: Apr 2009
Location: Dirty Old Town
Posts: 3,554
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Re: Virgin losing thousands of TV customers.
They lost me as a TV & phone customer a few years ago. I'm thinking of dropping the BB to the lowest tier too.
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10-11-2015, 01:13
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#5
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cf.geek
Join Date: Aug 2009
Location: DaRk SiDe Of ThE MooN
Services: Hyper-Optic 1Gig
Posts: 645
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Re: Virgin losing thousands of TV customers.
Quote:
Originally Posted by Jimmy-J
They lost me as a TV & phone customer a few years ago. I'm thinking of dropping the BB to the lowest tier too.
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100% Happy here with the BB though  Onwards and upwards 
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10-11-2015, 07:30
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#6
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Still alive and fighting
Join Date: Jun 2007
Location: In the land of beyond and beyond.
Services: XL BB, 3 360 boxes , XL TV.
Posts: 56,696
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Re: Virgin losing thousands of TV customers.
One suspects if you take Now TV out of Sky's figures and look closely at other companies figures they have not exactly gained a lot of customers either one suspects as the market is extremely saturated.
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“The only lesson you can learn from history is that it repeats itself”
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10-11-2015, 08:01
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#7
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Inactive
Join Date: Mar 2010
Posts: 12,313
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Re: Virgin losing thousands of TV customers.
Quote:
Originally Posted by denphone
One suspects if you take Now TV out of Sky's figures and look closely at other companies figures they have not exactly gained a lot of customers either one suspects as the market is extremely saturated.
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Why take those figures out they are still paying customers , BT and VM both have lower entry level tv packages. I'm sure at one of Sky's recent financials Darroch announced that 1 in 4 now took multiple passes and that was before the monthly Sports pass launched.
Movies and Entertainment costs £16.98 more than BT's dearest package.
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10-11-2015, 10:34
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#8
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cf.mega poster
Join Date: Aug 2009
Posts: 5,386
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Re: Virgin losing thousands of TV customers.
Possibly the rise of netlix etc and freeview is pretty good too
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10-11-2015, 14:11
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#9
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cf.mega poster
Join Date: Jun 2003
Posts: 9,036
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Re: Virgin losing thousands of TV customers.
Quote:
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In the last three years it has lost over 50,000 television customers.
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Oh no! If things continue at that rate, in 250 years time they'll have none left
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10-11-2015, 14:47
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#10
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Still alive and fighting
Join Date: Jun 2007
Location: In the land of beyond and beyond.
Services: XL BB, 3 360 boxes , XL TV.
Posts: 56,696
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Re: Virgin losing thousands of TV customers.
l wonder how customers Sky would lose if it did not subsidise its free broadband?.
__________________
“The only lesson you can learn from history is that it repeats itself”
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10-11-2015, 15:08
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#11
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Inactive
Join Date: Mar 2010
Posts: 12,313
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Re: Virgin losing thousands of TV customers.
Quote:
Originally Posted by denphone
l wonder how customers Sky would lose if it did not subsidise its free broadband?.
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Because VM don't offer half price and £100 rewards do they
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10-11-2015, 19:14
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#12
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Rise above the players
Join Date: Mar 2008
Location: Wokingham
Services: 2 V6 with 360 software, ITVX, 4+, Prime, Netflix, Apple+, Disney+, Paramount+, Discovery+
Posts: 15,316
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Re: Virgin losing thousands of TV customers.
Quote:
Originally Posted by Chad
Virgins TV subscriber base hasn't really grew in nearly 7 years. Every other TV provider seems to be adding more and more TV customers each quarter. I think Virgins real problem is that they're limited by their cable network. All other TV providers services are available pretty much anywhere in the UK whilst many people who would take TV from Virgin don't live in a cabled area.
As a former Virgin TV customer I left because of too many regular price increases, they take too long to add new channels, their 18 month contracts are too long and their retention team made no real effort to keep me
There's just so much choice available now for all budget levels. The competition offer incredible sign up and retention deals. Virgin need to come up with new TV packages at lower prices imo
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A nice range of streaming channels would do the trick, IMHO.
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10-11-2015, 19:34
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#13
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Inactive
Join Date: Mar 2011
Location: Sheffield
Services: Sky Q 2TB & Sky Q Mini (Box Sets with Cinema & Sports HD) with VM VIVID 100Mbps Broadband & M Phone
Posts: 582
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Re: Virgin losing thousands of TV customers.
I left earlier this year for similar reasons to Chad.
VM kept upping their prices (up to 3 times per year) and it got to the stage where I'd had enough and Sky were offering some great deals to join them. Thought I'd miss the TiVo but to be honest, I haven't looked back as I'm really happy with Sky's TV service.
I kept the broadband and phone with VM as they offered me a good deal and my only alternative is currently ADSL (although BT fibre should be here within the next 12 months).
So got the best of both worlds and paying less than I was by having everything with VM.
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10-11-2015, 19:59
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#14
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Still alive and fighting
Join Date: Jun 2007
Location: In the land of beyond and beyond.
Services: XL BB, 3 360 boxes , XL TV.
Posts: 56,696
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Re: Virgin losing thousands of TV customers.
Quote:
Originally Posted by muppetman11
Because VM don't offer half price and £100 rewards do they |
To me that business model is unsustainable in the long run.
__________________
“The only lesson you can learn from history is that it repeats itself”
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10-11-2015, 20:10
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#15
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Inactive
Join Date: Dec 2005
Services: Virgin 100 meg BB, Talk More Anytime Phone, Mix TV, V6.
Posts: 4,729
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Re: Virgin losing thousands of TV customers.
Quote:
Originally Posted by muppetman11
Why take those figures out they are still paying customers , .
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Because in my view, they are different.
Sky Satellite and VM Pay TV are 12 month contract commitments, whereas Now TV does not tie you to a long contract, being as it's pay as you go monthly.
Now TV was a smart move by Sky IMHO. It really would be nice to know how Sky's satellite subscriptions, on their own, have been performing over the last few years, as a true comparison.
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