50M : Packet Loss

[PS70]

For the last week i've been suffering slow performance from my VM connection. Web pages are very slow to load and sometimes failing to load at all.

I've tried a ping test to www.bbc.co.uk which show high levels of packet loss (up to 100%).

However, there are no issues if I switch to my backup adsl connection via Plusnet.

Any suggestions to trouble shoot or do I need to phone tech support (which on past experience will have them blaming my equipment...)?

______
Ping has started…

PING www.bbc.net.uk (212.58.244.66): 56 data bytes
64 bytes from 212.58.244.66: icmp_seq=0 ttl=54 time=25.418 ms
64 bytes from 212.58.244.66: icmp_seq=1 ttl=54 time=20.488 ms
64 bytes from 212.58.244.66: icmp_seq=2 ttl=54 time=25.137 ms
64 bytes from 212.58.244.66: icmp_seq=3 ttl=54 time=20.384 ms
Request timeout for icmp_seq 4
Request timeout for icmp_seq 5
Request timeout for icmp_seq 6
Request timeout for icmp_seq 7
Request timeout for icmp_seq 8

--- www.bbc.net.uk ping statistics ---
10 packets transmitted, 4 packets received, 60.0% packet loss
round-trip min/avg/max/stddev = 20.384/22.857/25.418/2.423 ms
_______
Traceroute has started…

traceroute: Warning: www.bbc.co.uk has multiple addresses; using 212.58.244.66
traceroute to www.bbc.net.uk (212.58.244.66), 64 hops max, 72 byte packets
1 192.168.3.1 (192.168.3.1) 2.560 ms 1.196 ms 1.156 ms
2 10.159.48.1 (10.159.48.1) 17.407 ms 9.514 ms 20.128 ms
3 winn-core-2a-xe-1132-0.network.virginmedia.net (62.253.123.101) 10.053 ms 9.925 ms 19.869 ms
4 brnt-bb-1c-ae2-0.network.virginmedia.net (62.253.96.169) 20.332 ms 31.335 ms 18.752 ms
5 * * *
6 * * *
7 * * brhm-bb-1c-ae1-0.network.virginmedia.net (62.254.42.210) 21.357 ms
8 * * *
9 212.58.239.249 (212.58.239.249) 34.807 ms 29.632 ms 29.922 ms
10 * * *
11 * * *
12 * ae0.er01.telhc.bbc.co.uk (132.185.254.109) 27.272 ms 29.920 ms
13 132.185.255.149 (132.185.255.149) 29.949 ms 29.862 ms 20.703 ms
14 bbc-vip111.telhc.bbc.co.uk (212.58.244.66) 28.862 ms 19.849 ms 29.966 ms

[PS70]

Superhub power levels:

[Stop It]

Your downstream power levels are too low, and upstream near top of spec. Get in touch with VM on 150 or via their support levels to get a tech out to sort them.

It may not be the exact cause of the packet loss, but it's a good place to start.

[Kushan]

Yes, you need to call virgin when you have issues like this.

[qasdfdsaq]

The pattern of packet loss is indicative of a more severe issue.

[General Maximus]

I don't support there is an attenuator on the back of the shub which you can remove?

[pip08456]

Originally Posted by General Maximus

I don't support there is an attenuator on the back of the shub which you can remove?

???

[General Maximus]

Well spotted again. I am either super clever and having 2 conversations simultaneously or i am schizophrenic.

"I don't suppose......"