Packet Loss
 

For the last week i've been suffering slow performance from my VM connection. Web pages are very slow to load and sometimes failing to load at all.

I've tried a ping test to www.bbc.co.uk which show high levels of packet loss (up to 100%).

However, there are no issues if I switch to my backup adsl connection via Plusnet.

Any suggestions to trouble shoot or do I need to phone tech support (which on past experience will have them blaming my equipment...)?

______
Ping has started…

PING www.bbc.net.uk (212.58.244.66): 56 data bytes
64 bytes from 212.58.244.66: icmp_seq=0 ttl=54 time=25.418 ms
64 bytes from 212.58.244.66: icmp_seq=1 ttl=54 time=20.488 ms
64 bytes from 212.58.244.66: icmp_seq=2 ttl=54 time=25.137 ms
64 bytes from 212.58.244.66: icmp_seq=3 ttl=54 time=20.384 ms
Request timeout for icmp_seq 4
Request timeout for icmp_seq 5
Request timeout for icmp_seq 6
Request timeout for icmp_seq 7
Request timeout for icmp_seq 8

--- www.bbc.net.uk ping statistics ---
10 packets transmitted, 4 packets received, 60.0% packet loss
round-trip min/avg/max/stddev = 20.384/22.857/25.418/2.423 ms
_______
Traceroute has started…

traceroute: Warning: www.bbc.co.uk has multiple addresses; using 212.58.244.66
traceroute to www.bbc.net.uk (212.58.244.66), 64 hops max, 72 byte packets
1 192.168.3.1 (192.168.3.1) 2.560 ms 1.196 ms 1.156 ms
2 10.159.48.1 (10.159.48.1) 17.407 ms 9.514 ms 20.128 ms
3 winn-core-2a-xe-1132-0.network.virginmedia.net (62.253.123.101) 10.053 ms 9.925 ms 19.869 ms
4 brnt-bb-1c-ae2-0.network.virginmedia.net (62.253.96.169) 20.332 ms 31.335 ms 18.752 ms
5 * * *
6 * * *
7 * * brhm-bb-1c-ae1-0.network.virginmedia.net (62.254.42.210) 21.357 ms
8 * * *
9 212.58.239.249 (212.58.239.249) 34.807 ms 29.632 ms 29.922 ms
10 * * *
11 * * *
12 * ae0.er01.telhc.bbc.co.uk (132.185.254.109) 27.272 ms 29.920 ms
13 132.185.255.149 (132.185.255.149) 29.949 ms 29.862 ms 20.703 ms
14 bbc-vip111.telhc.bbc.co.uk (212.58.244.66) 28.862 ms 19.849 ms 29.966 ms

Re: Packet Loss
 

Superhub power levels:

Re: Packet Loss
 

Your downstream power levels are too low, and upstream near top of spec. Get in touch with VM on 150 or via their support levels to get a tech out to sort them.

It may not be the exact cause of the packet loss, but it's a good place to start.

Re: Packet Loss
 

Yes, you need to call virgin when you have issues like this.

Re: Packet Loss
 

The pattern of packet loss is indicative of a more severe issue.

Re: Packet Loss
 

I don't support there is an attenuator on the back of the shub which you can remove?

Re: Packet Loss
 

???

Re: Packet Loss
 

Well spotted again. I am either super clever and having 2 conversations simultaneously or i am schizophrenic.

"I don't suppose......"