General TV Anywhere on a laptop

zantarous · 10-02-2015, 20:48

I got a nice and shiny new laptop yesterday and am trying to set up TV Anywhere on it but get a rather strange error message when I try and play a video back.

Basically get told:

Device Restricted

This service is designed to be used on a computer and some features won’t work on this device.

If you’re a TiVo customer, the Virgin TV Anywhere app is available for your iPhone, iPad, iPod touch or selected Android mobiles or tablets.

With a code in the corner 107.

This happens in IE, in Chrome I get the detecting device message and then nothing. I went to install Flash but see a message that says flash is built into IE on Windows 8 and I can see the little demo flash movie.

I am pretty stumped, anyone have any ideas? Its a Dell XPS 13 running windows 8.1.

blackthorn · 10-02-2015, 21:48

Is it a touchscreen ? I think I read somewhere that touchscreen owners couldnt get tv anywhere to work cause, it thought it was a tablet and not a pc.
When and if you get it working, it doesnt work in chrome anymore.

BenMcr · 10-02-2015, 23:14

Try Firefox

zantarous · 11-02-2015, 01:15

Yes it has a touchscreen, although I do recall having it work on a Surface Pro 3 which also has a touchscreen.

I will give FireFox a go tomorrow.

zantarous · 11-02-2015, 17:39

Looks like you were right blackthorn there was a update last month that has stopped touchscreen laptops from working, this is a bug and was supposed to stop Windows tablets

http://46.19.168.46/t5/TV-Anywhere/w...s/td-p/2566911

Looks like Firefox still works so will give that a try tonight. Sounds like they should just work on getting a Windows app made there really shouldn't be a distinction between laptop and tablet as they have the same functionality just in a different form factor.

zantarous · 11-02-2015, 21:56

This is so frustrating, I have installed Firefox and now I am being told my device is not registered even though I registered it yesterday. Now I have to wait until next month before I can test this. This two device change limit a month is silly.

I mean really who cares how many devices are registered as long as you can only stream on two at anyone time why does it matter how many are registered?

alwaysabear · 11-02-2015, 22:01

Quote:

Originally Posted by zantarous

This is so frustrating, I have installed Firefox and now I am being told my device is not registered even though I registered it yesterday. Now I have to wait until next month before I can test this. This two device change limit a month is silly.

I mean really who cares how many devices are registered as long as you can only stream on two at anyone time why does it matter how many are registered?

Agreed, its so annoying there are four of us here.

blackthorn · 11-02-2015, 22:19

Quote:

Originally Posted by zantarous

This is so frustrating, I have installed Firefox and now I am being told my device is not registered even though I registered it yesterday. Now I have to wait until next month before I can test this. This two device change limit a month is silly.

I mean really who cares how many devices are registered as long as you can only stream on two at anyone time why does it matter how many are registered?

I fell for that one last month. I had tvanywhere working quite happily in chrome until some update or other. It said it wasnt registered when I knew it was, so I re registered it only to find out that chrome didnt work anymore. So I tried IE and it said I wasnt registered and I`d used up my device changes. What I found out later was, if you change browsers, like from chrome to IE or firefox, then that was counted as a device change even if it was the same pc like mine was. Luckily this all happened on the 28th jan so I waited until 1st Feb, opened IE and registered the device again. Now it works again but I dont think changing browsers on any pc should count as a device change.

---------- Post added at 21:19 ---------- Previous post was at 21:11 ----------

I know that if you head over to the virgin help forums and explain what happened, re- browser changing, they will bung you a free device change. Theres quite a few people who have had the same problem and after posting there, magically got another device change. But sometimes they take a couple of days to reply and as mine was so close to the end of the month I didnt bother but If I had to wait until 1st March I`d be on there now.