TV Anywhere on a laptop
 

I got a nice and shiny new laptop yesterday and am trying to set up TV Anywhere on it but get a rather strange error message when I try and play a video back.

Basically get told:

Device Restricted


This service is designed to be used on a computer and some features won’t work on this device.

If you’re a TiVo customer, the Virgin TV Anywhere app is available for your iPhone, iPad, iPod touch or selected Android mobiles or tablets.

With a code in the corner 107.

This happens in IE, in Chrome I get the detecting device message and then nothing. I went to install Flash but see a message that says flash is built into IE on Windows 8 and I can see the little demo flash movie.

I am pretty stumped, anyone have any ideas? Its a Dell XPS 13 running windows 8.1.

Re: TV Anywhere on a laptop
 

Is it a touchscreen ? I think I read somewhere that touchscreen owners couldnt get tv anywhere to work cause, it thought it was a tablet and not a pc.
When and if you get it working, it doesnt work in chrome anymore.

Re: TV Anywhere on a laptop
 

Try Firefox

Re: TV Anywhere on a laptop
 

Yes it has a touchscreen, although I do recall having it work on a Surface Pro 3 which also has a touchscreen.

I will give FireFox a go tomorrow.

Re: TV Anywhere on a laptop
 

Looks like you were right blackthorn there was a update last month that has stopped touchscreen laptops from working, this is a bug and was supposed to stop Windows tablets

http://46.19.168.46/t5/TV-Anywhere/w...s/td-p/2566911

Looks like Firefox still works so will give that a try tonight. Sounds like they should just work on getting a Windows app made there really shouldn't be a distinction between laptop and tablet as they have the same functionality just in a different form factor.

Re: TV Anywhere on a laptop
 

This is so frustrating, I have installed Firefox and now I am being told my device is not registered even though I registered it yesterday. Now I have to wait until next month before I can test this. This two device change limit a month is silly.

I mean really who cares how many devices are registered as long as you can only stream on two at anyone time why does it matter how many are registered?

Re: TV Anywhere on a laptop
 

Agreed, its so annoying there are four of us here.:mad:

Re: TV Anywhere on a laptop
 

I fell for that one last month. I had tvanywhere working quite happily in chrome until some update or other. It said it wasnt registered when I knew it was, so I re registered it only to find out that chrome didnt work anymore. So I tried IE and it said I wasnt registered and I`d used up my device changes. What I found out later was, if you change browsers, like from chrome to IE or firefox, then that was counted as a device change even if it was the same pc like mine was. Luckily this all happened on the 28th jan so I waited until 1st Feb, opened IE and registered the device again. Now it works again but I dont think changing browsers on any pc should count as a device change.

---------- Post added at 21:19 ---------- Previous post was at 21:11 ----------

I know that if you head over to the virgin help forums and explain what happened, re- browser changing, they will bung you a free device change. Theres quite a few people who have had the same problem and after posting there, magically got another device change. But sometimes they take a couple of days to reply and as mine was so close to the end of the month I didnt bother but If I had to wait until 1st March I`d be on there now.