Do Virgin Media give the most appalling customer service you have ever experienced?
27-11-2014, 15:38
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#1
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Inactive
Join Date: Nov 2014
Posts: 3
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Do Virgin Media give the most appalling customer service you have ever experienced?
That's my opinion anyway 
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27-11-2014, 16:12
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#2
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cf.mega poster
Join Date: Aug 2004
Posts: 11,207
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Re: Do Virgin Media give the most appalling customer service you have ever experience
No.
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27-11-2014, 16:20
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#3
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The Invisible Woman
Cable Forum Mod
Join Date: Jun 2003
Location: between Portsmouth and Southampton.
Age: 73
Services: VM XL TV,50 MB VM BB,VM landline, Tivo
Posts: 40,368
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Re: Do Virgin Media give the most appalling customer service you have ever experience
Much,much better than it's previous incarnation, NTL..in fact I'd say they were excellent.
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27-11-2014, 16:37
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#4
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Mum 30/09/20 Dad 08/08/24
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Re: Do Virgin Media give the most appalling customer service you have ever experience
I think the worst is EE, they don't bother to respond to comments on FB.
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27-11-2014, 17:12
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#5
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cf.mega poster
Join Date: Sep 2011
Location: North-West Kent
Services: VIP
Posts: 2,887
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Re: Do Virgin Media give the most appalling customer service you have ever experience
No, credit where it's due, their customer service is excellent.
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Who gives a @*#$ about an Oxford comma?
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27-11-2014, 17:33
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#6
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Inactive
Join Date: Oct 2013
Posts: 124
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Re: Do Virgin Media give the most appalling customer service you have ever experience
You've obviously never had to deal with Npower.
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27-11-2014, 17:40
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#7
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cf.mega poster
Join Date: Dec 2010
Location: Warrington
Posts: 4,737
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Re: Do Virgin Media give the most appalling customer service you have ever experience
As with others here, I have experienced far worse customer service from other companies. Virgin isn't great but they've come a long way.
Also, how is this news?
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27-11-2014, 18:47
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#8
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Inactive
Join Date: Feb 2007
Location: Mansfield Woodhouse NG19
Services: VM Mix TV, 200 internet, basic house phone. Also Virgin mobile phone
Posts: 541
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Re: Do Virgin Media give the most appalling customer service you have ever experience
I have been with Scottish Power for years and used to find their customer service good. Not any more.
Twice I have waited 45+ minutes for them to answer the phone before being cut off.
You used to be able to enter your meter readings online. The last two occasions it has not worked.
There are several other companies in my experience far worse than VM.
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27-11-2014, 19:55
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#9
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cf.mega poster
Join Date: Aug 2009
Posts: 5,386
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Re: Do Virgin Media give the most appalling customer service you have ever experience
very.co.uk
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27-11-2014, 20:05
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#10
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Inactive
Join Date: Jun 2008
Location: Leeds, West Yorkshire
Age: 47
Posts: 13,995
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Re: Do Virgin Media give the most appalling customer service you have ever experience
Quote:
Originally Posted by mpoole40
That's my opinion anyway |
What's your opinion? The thread title asks a question, it doesn't state an opinion? 
To answer your question though - no.
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27-11-2014, 20:36
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#11
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Grumpy Fecker
Join Date: Jul 2007
Location: Warrington
Age: 66
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Posts: 17,068
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Re: Do Virgin Media give the most appalling customer service you have ever experience
Quote:
Originally Posted by mpoole40
That's my opinion anyway |
Your entitled to your opinion even if its wrong 
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27-11-2014, 20:56
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#12
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Inactive
Join Date: Jun 2006
Posts: 129
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Re: Do Virgin Media give the most appalling customer service you have ever experience
In my experience three mobile offer the worst customers service there offshore call centres are terrible
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27-11-2014, 22:58
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#13
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Inactive
Join Date: Mar 2014
Location: North Wales
Services: Plusnet Phone/BB, Freesat, VM Business BB (Cable)
Posts: 821
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Re: Do Virgin Media give the most appalling customer service you have ever experience
EE have gone from "passable" to "utterly shocking" in the space of about a year and a half.
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28-11-2014, 07:14
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#14
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Inactive
Join Date: Apr 2004
Location: Biggleswade
Age: 42
Services: VM Vivid 200
VM XL TV & Sky Sports
VM Phone
Posts: 895
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Re: Do Virgin Media give the most appalling customer service you have ever experience
I'd disagree.
I've had to get VM engineers out twice since joining again in May and each time the process to getting support has been excellent. The VM forum team are polite and courteous and skip the "standard" questions if you can demonstrate that you've taken the basic steps yourself first.
They can improve (especially off-shore) but they're nowhere near as bad as they were in the days of nthellworld, and there are far worse companies out there for customer service (Most mobile networks, power companies etc etc).
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28-11-2014, 12:07
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#15
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Inactive
Join Date: Mar 2014
Location: North Wales
Services: Plusnet Phone/BB, Freesat, VM Business BB (Cable)
Posts: 821
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Re: Do Virgin Media give the most appalling customer service you have ever experience
I stick with Scottish Power for my electricity for the very simple reason that they're fantastic for customer service. Of course it does help that I use the Welsh language call centre that's about 30 miles from my house.
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