Do Virgin Media give the most appalling customer service you have ever experienced?
 

That's my opinion anyway :(

Re: Do Virgin Media give the most appalling customer service you have ever experience
 

No.

Re: Do Virgin Media give the most appalling customer service you have ever experience
 

Much,much better than it's previous incarnation, NTL..in fact I'd say they were excellent.

Re: Do Virgin Media give the most appalling customer service you have ever experience
 

I think the worst is EE, they don't bother to respond to comments on FB.

Re: Do Virgin Media give the most appalling customer service you have ever experience
 

No, credit where it's due, their customer service is excellent.

Re: Do Virgin Media give the most appalling customer service you have ever experience
 

You've obviously never had to deal with Npower.

Re: Do Virgin Media give the most appalling customer service you have ever experience
 

As with others here, I have experienced far worse customer service from other companies. Virgin isn't great but they've come a long way.

Also, how is this news?

Re: Do Virgin Media give the most appalling customer service you have ever experience
 

I have been with Scottish Power for years and used to find their customer service good. Not any more.

Twice I have waited 45+ minutes for them to answer the phone before being cut off.

You used to be able to enter your meter readings online. The last two occasions it has not worked.

There are several other companies in my experience far worse than VM.

Re: Do Virgin Media give the most appalling customer service you have ever experience
 

very.co.uk

Re: Do Virgin Media give the most appalling customer service you have ever experience
 

What's your opinion? The thread title asks a question, it doesn't state an opinion? :confused:

To answer your question though - no.

Re: Do Virgin Media give the most appalling customer service you have ever experience
 

Your entitled to your opinion even if its wrong ;)

Re: Do Virgin Media give the most appalling customer service you have ever experience
 

In my experience three mobile offer the worst customers service there offshore call centres are terrible

Re: Do Virgin Media give the most appalling customer service you have ever experience
 

EE have gone from "passable" to "utterly shocking" in the space of about a year and a half.

Re: Do Virgin Media give the most appalling customer service you have ever experience
 

I'd disagree.

I've had to get VM engineers out twice since joining again in May and each time the process to getting support has been excellent. The VM forum team are polite and courteous and skip the "standard" questions if you can demonstrate that you've taken the basic steps yourself first.

They can improve (especially off-shore) but they're nowhere near as bad as they were in the days of nthellworld, and there are far worse companies out there for customer service (Most mobile networks, power companies etc etc).

Re: Do Virgin Media give the most appalling customer service you have ever experience
 

I stick with Scottish Power for my electricity for the very simple reason that they're fantastic for customer service. Of course it does help that I use the Welsh language call centre that's about 30 miles from my house.