How do I escalate a complaint?

[cookie_365]

I raised a complaint through the VM website more than 3 weeks ago and it's still not been dealt with.

It's supposedly with the 'chief executives office' but I figure they just call the complaints department that to make gullible people think the boss cares about their issue.

So what's the team above the 'chief executives office' and how can I escalate my complaint to them?

Thanks

[Stephen]

The CEO complaints team are real and as the name suggests is a high level complaints team.

[qasdfdsaq]

But not actually the chief executive's office.

[spreadsheet]

Originally Posted by cookie_365

I raised a complaint through the VM website more than 3 weeks ago and it's still not been dealt with.

It's supposedly with the 'chief executives office' but I figure they just call the complaints department that to make gullible people think the boss cares about their issue.

So what's the team above the 'chief executives office' and how can I escalate my complaint to them?

Thanks

i kicked off with them a few years back and cc'd a load of people in the mail and it got sorted double pronto - not sure if they all still work there but will dig it out if you like?

--


just looked - 2005 mail - eek - all ntl mails

[cookie_365]

Thank you everyone.

I've raised a second complaint through the web form, complaining about the lack of response to the first complaint. No doubt that'll be equally as effective, so I've emailed the chief exec. Next stop the ISPA.

[cookie_365]

Emailing the chief exec seems to be the answer