Superhub : Superhub 2

[Diesel2011]

Still no new firmware update on the Superhub 2. Getting quite frustrating now.

[Kushan]

Originally Posted by Diesel2011

Still no new firmware update on the Superhub 2. Getting quite frustrating now.

Why, what issue is it you're facing?

[Springy]

I am on the 30MB package and my SH1 has poor coverage in 1 room where there is a home office. I have put up with it for the past few months but I do get connection drop off. Do you think if I phone retention and complain about it that they could give me a SH2 as I know it has better coverage?

[General Maximus]

nope, VM know shub 1 wi-fi is panta all around so if they gave you (or anyone else) a shub2 simply for ringing up and moaning about coverage I am sure word would get round very quickly, everyone would ring up wanting one and there wouldn't be any left

[pip08456]

Originally Posted by Springy

I am on the 30MB package and my SH1 has poor coverage in 1 room where there is a home office. I have put up with it for the past few months but I do get connection drop off. Do you think if I phone retention and complain about it that they could give me a SH2 as I know it has better coverage?

Barring Gen Max's reply if you don't try you'll never know. You'll lose nothing by asking, I'm surprised you needed to ask here first.

[kangocartman]

I did and after agreeing to pay £10 I got one make sure you state you don't want another 12 month contract (unless you do that is) if they insist speak to retentions , thats how I got mine.
Good Luck

[General Maximus]

Originally Posted by pip08456

Barring Gen Max's reply if you don't try you'll never know. You'll lose nothing by asking, I'm surprised you needed to ask here first.

how exciting, you need to ring up now dude so we know which one of us is right

[pip08456]

Originally Posted by General Maximus

how exciting, you need to ring up now dude so we know which one of us is right

It is not a matter of who is right or not Gen, retentions do silly things to keep customers as you well know.

Bottom line-If you don't ask you don't get but don't expect it as a right.

[raging bull]

When my youngest daughter had a similar problem, I waited in on her behalf to await Virgin tech. Tech gave me a router for my daughter to keep, DIR 615 could it have been all wrapped up in clingfilm. No probs afterwards using shub in modem mode with router.

[pip08456]

Originally Posted by raging bull

When my youngest daughter had a similar problem, I waited in on her behalf to await Virgin tech. Tech gave me a router for my daughter to keep, DIR 615 could it have been all wrapped up in clingfilm. No probs afterwards using shub in modem mode with router.

Ahhh the good old workhorse, DIR-615.

I still have one but don't use it now. It's even better with DD-WRT firmware on it.

It's sat on a shelf unused just waiting to be called in an emergency!

Solid, reliable and has outperformed many ISP supplied all in ones.

I'll never part with it.

[Sephiroth]

Good words from Pip.

[General Maximus]

I know, but to satisfy my curiosity I need to know now.

[pip08456]

Originally Posted by General Maximus

I know, but to satisfy my curiosity I need to know now.

I forgive you.

[StevenNT]

Been on the phone to retentions, should get my SH2 in the post on Thursday.

I also downgraded to 60Mb as I don't really need 120Mb anymore and got a couple of discounts chucked in without asking, so for me personally it was a very worthwhile phone call

[Sephiroth]

Great!