Superhub : Superhub 2

[Skie]

Originally Posted by djstevie

I got a SH2 installed today to replace the SH1 i had due to ongoing issues. Seems to be fine but the hub has rebooted itself 3 times since being installed at 8am this morning. Is this a common fault with the SH2? My signal levels are fine and for all the nonsense that the SH1 was, it never rebooted itself.

Highly likely it's been busy downloading the latest firmware.

I know when I got one as a trialist the first 30 minutes it rebooted a fair few times, and the initial firmware it ships with isn't the most stable. But give it a bit and once it's grabbed the latest update it should be much better. Trialists are on a version ahead too, and that seems rather good.

[qasdfdsaq]

Originally Posted by Chrysalis

on paper doesnt mean everything tho, as the shub2 has modem mode, its wireless apparently works pretty well, and its not as locked down as bt's firmware, eg. on the hh3 I couldnt even make myself pingable.

While it's true the HH3 cannot be made to respond to pings, I would consider the VM modem to be more locked down. For one, you can't just rip it out and replace it with whatever you want, you can't modify the firmware either (at least not without breaking the modem entirely).

The BT firmware also gives you a FON hotspot

---------- Post added at 22:24 ---------- Previous post was at 22:23 ----------

Originally Posted by Skie

Highly likely it's been busy downloading the latest firmware.

Indeed. If it continues rebooting repeatedly for more than a day or two then I'd consider it a fault, but a few reboots on a new device that auto-updates can be expected.

---------- Post added at 22:25 ---------- Previous post was at 22:24 ----------

Originally Posted by Kushan

WTF is with those antennae!

Can't fault a man for trying to make the Superhub's wireless perform better

---------- Post added at 22:27 ---------- Previous post was at 22:25 ----------

Originally Posted by Chrysalis

ok ill rephrase the hh5 will at least match the shub2 on paper, possibly surpassing if ac is in the final product.

It'd be some serious backtracking on their official press releases if it doesn't have ac in the final product...

[Kushan]

Originally Posted by qasdfdsaq

While it's true the HH3 cannot be made to respond to pings, I would consider the VM modem to be more locked down. For one, you can't just rip it out and replace it with whatever you want, you can't modify the firmware either (at least not without breaking the modem entirely).

To be fair to Virgin here, that's mainly to prevent cloned modems and other not-so-good-for-the-network things.

Originally Posted by qasdfdsaq

Can't fault a man for trying to make the Superhub's wireless perform better

Not at all, I was impressed! I do love a good hack =D

[qasdfdsaq]

Originally Posted by Kushan

To be fair to Virgin here, that's mainly to prevent cloned modems and other not-so-good-for-the-network things.

Perhaps, but there are other cable ISPs that allow customers to supply their own modem. It's good that VM have learnt and incorporated "modem mode" into the SH2 from the outset, but it's clear from the original SH1 development that that wasn't exactly a priority...

---------- Post added at 22:35 ---------- Previous post was at 22:33 ----------

Originally Posted by qasdfdsaq

Can't fault a man for trying to make the Superhub's wireless perform better

Correction: Suck marginally less

[Kushan]

Originally Posted by qasdfdsaq

Perhaps, but there are other cable ISPs that allow customers to supply their own modem. It's good that VM have learnt and incorporated "modem mode" into the SH2 from the outset, but it's clear from the original SH1 development that that wasn't exactly a priority...

I'm not entirely sure what was a priority on the SH1. About the only aspect of it that actually works well is the Modem inside it. It looks awful, it has atrocious wireless, ****-poor routing abilities, stupid button placement, even stupider socket placement and the Firmware was terrible. If I had to guess, about the only priority it had was to get released as quickly as possible.

I don't know if anyone remembers, but the superhub wasn't actually the first hub Virgin released. There was a predecessor, a DOCSIS2/1 only device that had even worse performance than the SHUB. I always presumed they rushed the SHUB out because the first hub was so utterly terrible. As painful as it is to say, the superhub was actually an improvement on it.

Anyway I digress. You're right about the other cable ISPs and I believe in America, it's actually law there that the cable companies must work with 3rd party equipment - one of the reasons TiVo took off, because you could just plug it into your cable network of choice. It'd be awesome to have that flexibility here, there are some really fantastic cable box alternatives out there - and we all know what the modems are like.

[horseman]

Originally Posted by djstevie

I got a SH2 installed today to replace the SH1 i had due to ongoing issues. Seems to be fine but the hub has rebooted itself 3 times since being installed at 8am this morning. Is this a common fault with the SH2? My signal levels are fine and for all the nonsense that the SH1 was, it never rebooted itself.

Inconclusive w/o checking Software Version and Network Log as well!

1. Access web gui, (192.168.100.1 but don't bother to sign in), click on ROUTER STATUS > INFORMATION and check SOFTWARE VERSION.
(http://192.168.100.1/cgi-bin/VmRouterStatusInfoCfgCgi)

If it's V1.01.19 that's the latest current public release. If it's stuck on say V1.01.10 then ring in or post on VM H&S forum.

2. Click on ROUTER STATUS > NETWORK LOG
(http://192.168.100.1/cgi-bin/VmRouterStatusEvLogCfgCgi)
and check for typical "T4 Timeout for all US - REBOOT" stanza's. If you're experiencing these then you'll need to wait for V26 GA hopefully within a few weeks.

Anything else and/or Reboots still occurring then best to post new thread on VM H&S forum with complete stats, including Network Log.

[BenMcr]

Originally Posted by Kushan

You're right about the other cable ISPs and I believe in America, it's actually law there that the cable companies must work with 3rd party equipment - one of the reasons TiVo took off, because you could just plug it into your cable network of choice. It'd be awesome to have that flexibility here, there are some really fantastic cable box alternatives out there - and we all know what the modems are like.

But that's because over in the US, cable is the dominant technology. Cablecard, which is what is used to allow 3rd party box access is the equivalent of the CI slots you get in TVs for DVB in Europe

[StevenNT]

Originally Posted by StevenNT

I called retentions just now, but as I have an engineer coming out on Saturday to resolve an intermittent fault they won't be posting me one, but as a tech was advised replace SH if need be, they updated the ticket to advise to replace with a SH 2 as well to save them posting it. So hope I get one

Well had them tech come round and fixed several faults, one of their own doing but they didn't replace the Superhub like I was told they would. So a call to retentions on Monday I think.

[jb66]

Originally Posted by StevenNT

Well had them tech come round and fixed several faults, one of their own doing but they didn't replace the Superhub like I was told they would. So a call to retentions on Monday I think.

Techs are not allowed to swap a superhub one for a superhub 2. Call center making promises that cant be kept.

[StevenNT]

Originally Posted by jb66

Techs are not allowed to swap a superhub one for a superhub 2. Call center making promises that cant be kept.

Fair enough, will chat to retentions on Monday to see if they can just post it

[adzii_nufc]

Mines dead. Completely dead. No idea what happened as I was asleep but awoke to a dead hub. Servers and main PC were still on so nothing tripped. 2-3 days for a replacement.

[Kushan]

<offshore>Have you tried switching it off and on again?</offshore>

[Mick Fisher]

Originally Posted by Kushan

<offshore>Have you tried switching it off and on again?</offshore>

That is exactly what they said to me when I reported a dead power brick

Mind you it's what they say in all situations as it is probably the first response on their script.

[Kushan]

To be fair, in 99.9% of situations, it's the first thing worth trying.
The 0.1% are things like when there's sparks and smoke coming out of the modem. And yup, that has actually happened and yup, offshore asked the customer to switch it off and on...

[adzii_nufc]

Yes this indeed did happen.

As follows:

Turn the device on and off (nothing)
Unplug the device and try it in a different plug (nothing)
Hold the pinhole reset button down for 30-40 seconds