Superhub : Superhub 2

[jd001k0598]

Originally Posted by Kushan

I've noticed that some speedtest servers (particularly Virgin's own, ironically...) seem to drop off like this while others are absolutely fine. If you see that, go find the London Namesco server as it seems to be the most reliable. Test with that one and see what happens.

If you're still getting the "drop off" then there's an issue somewhere.

Thanks, funny you should say that. The technician that installed the hub said the same thing.

[MarshMallowMan]

Originally Posted by Kushan

I don't think it's £50 AND a new contract, surely? Be one or the other I'd imagine.

I still say if you're going to throw down £50 on a SH2, you're better off getting a dedicated router. At least you can take that with you should you get FTTC or whatever.

Aw yes, spoke to CS on Tuesday and they charge £50 for an Engineer to come out and install if (knowing I can do it myself) and then put you on another 12 month contract just for a new router... not gona happen.

[Sephiroth]

Originally Posted by MarshMallowMan

Aw yes, spoke to CS on Tuesday and they charge £50 for an Engineer to come out and install if (knowing I can do it myself) and then put you on another 12 month contract just for a new router... not gona happen.

I suggest that you tell CS that their new 12 month contract requirement is unlawful. They'll argue that at £49.95 it's a discount that requires another 12 month contract. Tell them that this is arbitrary, unadvertised policy and they have no right trying to load that onto customers. The current VM T&Cs state:

Free Virgin Media Super Hub: Available to all new broadband customers taking our up to 30Mb broadband services, and to existing customers upgrading to our up to 30Mb broadband (subject to status and credit checks). Broadband activation fees may apply. Super Hub provided free while you are a subscriber. Wireless-enabled equipment required. Existing customers not upgrading their package can buy a Virgin Media Super Hub for £75. Equipment remains property of Virgin Media.

[BenMcr]

Originally Posted by MarshMallowMan

Aw yes, spoke to CS on Tuesday and they charge £50 for an Engineer to come out and install if (knowing I can do it myself) and then put you on another 12 month contract just for a new router... not gona happen.

As far as I'm aware the new 12 month terms applies if you are upgrading and getting the SuperHub 2.

If you just get the SuperHub 2 on your existing tier, then a new contract doesn't apply

[MarshMallowMan]

Originally Posted by BenMcr

As far as I'm aware the new 12 month terms applies if you are upgrading and getting the SuperHub 2.

If you just get the SuperHub 2 on your existing tier, then a new contract doesn't apply

That is what I thought though... All I wanted was to the SH2 not a new 12 month contract Thanks for the advice

[Kushan]

This sounds to me that the agents, in typical VM fashion, haven't been properly briefed on the T&C's of the new superhub.

And £75 for a superhub! Jay Zeuss!

If you're thinking of paying that, go on ebay and get yourself an N66U.

[vinnyh]

Originally Posted by Kushan

If you're thinking of paying that, go on ebay and get yourself an N66U.

or a Linksys E3200 for a mere £40 or less.

[truthspeaker]

Should be able to get it free if you went through the right department. Have you tried retention department ?

[jd001k0598]

Can I just ask if my iPad is attached to the SHub2 on 5Ghz and I want to connect to my TiVo box with the Anytime app on my iPad (through a Powerline), would they be on the same network?

[Kushan]

Yes.

[Sephiroth]

Based on how my iPad/Tivo interaction works, and if I've understood you correctly, when the iPad is playing through Anytime, you are using your broadband connection (in this case on 5GHz WiFi) for the streamed material.

Or did you mean something else?

[jd001k0598]

Originally Posted by Kushan

Yes.

Thanks, just wondered as I got the option to connect to either 2.4 or 5.

---------- Post added at 14:31 ---------- Previous post was at 14:28 ----------

Originally Posted by Sephiroth

Based on how my iPad/Tivo interaction works, and if I've understood you correctly, when the iPad is playing through Anytime, you are using your broadband connection (in this case on 5GHz WiFi) for the streamed material.

Or did you mean something else?

Yes, that's what I meant. Had my TiVo boxes installed yesterday and downloaded the app onto my iPad (connected through the 5Ghz). I wanted to connect the app to my TiVo box, but no matter what I did it kept telling me there are no TiVo boxes on my network, despite the fact that there are three, all connected via Powerlines.

[Sephiroth]

Did you follow this:

http://help.virginmedia.com/system/s...MER_TYPE=Cable

[jd001k0598]

Originally Posted by Sephiroth

Did you follow this:

http://help.virginmedia.com/system/s...MER_TYPE=Cable

Yes, followed the user guide and double checked but will not connect.

[jd001k0598]

The Internet has now been off for 4 hours, needless to say I'm not very happy. Spoke to VM who say I have no downstream to get an upstream, whatever that means. My downstream acquisition is locked. I now have to wait until tomorrow evening to get a technician out.