V HD : Box Fail, Card Fail and RF Levels Fail

[RB2004]

Originally Posted by thenry

infact it was the one i got off you! i just called support again and the bookings been moved forward for tomorrow.

That's why every time I get them out now lol any equipment that has cost me money or I've had to put in to fix my own services I remove it prior to the visit.

I struggled to get VM to fit a HDU, in the end I fitted my own and signal levels have been perfect ever since.

Don't wanna loose that to an engineer.

[thenry]

i forgot. ill ask for some tomorrow. shall i ask for new cables too

[spiderplant]

Originally Posted by thenry

i forgot. ill ask for some tomorrow. shall i ask for new cables too

No, don't mess with it. There is nothing wrong with your signals.

[thenry]

ok

[thenry]

I've probably just met the best tech I've come across, top bloke. Is there any way I can send in feedback on the tech?

I told him the problem and 'mentioned' the 10dB FP attenuator swap. confirmed and the 10dB FP attenuator went on and he ran tests on the V HD but there was loss yet signals were better. Problem was is the SH stopped working with the 10dB FP attenuator fitted between the isolator and splitter so he replaced the isolator, the splitter and fitted new cables and now the SHs back, V HD box is functioning as it should be and I'm happy

[Mick Fisher]

Glad you got it sorted.

I had isolators replaced a few times during my time with VM. It always seemed to resolve those really weird issues.

[thenry]

there suppose to last for years and years or thats what i was told a while back?

[thenry]

Apologies I couldn't add updated levels and all earlier..

V HD Medic

RF Levels - No Action Required - Passed
RF Qaulity - No Action Required - Passed

RF Tests - low ok - medium high - high marginal low
SNR Tests - low ok - medium ok - high ok
SNR Values - low 35 - medium 35 - high 34
Pre RS Error tests - low ok - medium ok - high ok
Pre RS Values - low 0 - medium 0 - high 3
Post RS Error Tests - low ok - medium ok - high ok
Post RS Values - low 0 - medium 0 - high 0

upstream power level 45

MCNS passed all ok

PROV passed all ok.

SH

[thenry]

the box itself is still playing up. on boot from plug socket the red light stays and the box doesn't want to turn on until i unplug then plug back in again?

[spiderplant]

Originally Posted by thenry

the box itself is still playing up. on boot from plug socket the red light stays and the box doesn't want to turn on until i unplug then plug back in again?

That's because the tech only messed about with the signals which were fine to start with. Your box or its power supply are faulty.

[Mick Fisher]

Originally Posted by thenry

there suppose to last for years and years or thats what i was told a while back?

If you are referring to isolators, I was told a nearby lightning strike can screw them up.

[thenry]

Originally Posted by spiderplant

That's because the tech only messed about with the signals which were fine to start with. Your box or its power supply are faulty.

I did need the 10dB FP attenuator on in place of the equaliser though. Plus that singled out the splitter which needed to be replaced.

Originally Posted by Mick Fisher

If you are referring to isolators, I was told a nearby lightning strike can screw them up.

if thats true then can an electrical fault mess them up? I still get static like shocks hitting the isolator. The tech couldn't understand why that was happening. The cabs and local has been checked by senior VM network guys already. British Gas say my electrics are fine.

[Mick Fisher]

Originally Posted by thenry

if thats true then can an electrical fault mess them up?

The idea is to isolate your home from external electrical events, so yes an external electrical fault can leave an isolator messed up after it has done it's job. It seems dampness can also mess them up too.

Originally Posted by thenry

I still get static like shocks hitting the isolator. The tech couldn't understand why that was happening. The cabs and local has been checked by senior VM network guys already. British Gas say my electrics are fine.

I'm really not able to comment

[thenry]

what are the odds!! as I mention the electrical fault my local electric hub thing outside is being worked on by workmen. Theres a digger out there digging up earth around the hub.

---------- Post added at 15:38 ---------- Previous post was at 15:26 ----------

and now a call from a certain energy provider telling me theres workmen outside nearby working on site with regards to this problem.

I told the local council about this years ago, they done nothing!

[RB2004]

Wouldn't have anything to do with your previous complaint of a clicking isolator would it?