Box Fail, Card Fail and RF Levels Fail
 

could someone please help me out. i have a v hd box which sonetimes doesnt turn on when powered on by the socket (mains) the red standby or off light on the box stays red even when pressing power on the remote to power up. i then have to pull the pull and then put it back in then power up for it to turn on (a few times sometimes).

ive also now noticed including today that the card doesnt want to work. a message appears saying the cards expired. a few reboots and its back on.

i done a medic check and RF levels come up as fail.

RF Levels - Equalise - Failed
RF Qaulity - No Action Required - Passed

RF Tests - low ok - medium high - high high
SNR Tests - low ok - medium ok - high ok
SNR Values - low 35 - medium 35 - high 36
Pre RS Error tests - low ok - medium ok - high ok
Pre RS Values - low 1 - medium 0 - high 0
Post RS Error Tests - low ok - medium ok - high ok
Post RS Values - low 0 - medium 0 - high 0

upstream power level 45

MCNS passed all ok

PROV passed all ok.


i have an 8dB FP eqauliser before the splitter.

SH downstream power levels are between + 4-7. SNR is between 41-43. Upstreams power level is 44.

ive already had the box swapped. i was offered a TiVo but 50odd quid in install fees is a no thank you!

Re: Box Fail, Card Fail and RF Levels Fail
 

The simple solution to both problems is to leave the box on or in standby. The card can expire if you turn the box off too much.

Your signals are fine.

Re: Box Fail, Card Fail and RF Levels Fail
 

have done in the past but then the box doesnt boot up when pressing power so i just turn it off and on. same problems either way tbh so now instead of wasting electric i just pull the plug and plug in when i need it... or try anyway.

Re: Box Fail, Card Fail and RF Levels Fail
 

Ah, I see. Is it properly ventilated?

Re: Box Fail, Card Fail and RF Levels Fail
 

yup

Re: Box Fail, Card Fail and RF Levels Fail
 

Give 'em a call then. If they swap the box, make sure they swap the power supply too.

Re: Box Fail, Card Fail and RF Levels Fail
 

another tech visit :(

---------- Post added at 19:08 ---------- Previous post was at 18:38 ----------

:mad: offshore: "tech booked for tomorrow between 4-7pm" - me: "ok, thanks"

puts phone down and call back to confirm with retentions only to be told its booked for tuesday.

:sleep:

Re: Box Fail, Card Fail and RF Levels Fail
 

Umm... tomorrow is Tuesday, isn't it?

Re: Box Fail, Card Fail and RF Levels Fail
 

next week.

Re: Box Fail, Card Fail and RF Levels Fail
 

---------- Post added at 20:24 ---------- Previous post was at 20:22 ----------

[/COLOR]the medic is over sensitive on the vhd, a 10db attenuator instead of the equiliser will sort the medic out.

Re: Box Fail, Card Fail and RF Levels Fail
 

the tech took my 10dB attenuator off and replaced it for the 8dB equaliser last time out :fit:

Re: Box Fail, Card Fail and RF Levels Fail
 

an equiliser doesnt attenuate high frequences hence the high frequency being high

Re: Box Fail, Card Fail and RF Levels Fail
 

infact it was the one i got off you! i just called support again and the bookings been moved forward for tomorrow.

Re: Box Fail, Card Fail and RF Levels Fail
 

vhds do this, im not sure if its worth the effort of getting it swapped again. usually if you plug it in the red light comes on then a few seconds later the blue comes on. then again it has nonrecordings so one more swap cant hurt

---------- Post added at 20:42 ---------- Previous post was at 20:41 ----------

good luck :)

Re: Box Fail, Card Fail and RF Levels Fail
 

i did try but was told to test. it was when capacity wasnt upgraded yet #fob'doff