VM sold my Broadband to another customer
14-09-2012, 18:56
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#16
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Inactive
Join Date: Jan 2012
Posts: 38
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Re: VM sold my Broadband to another customer
Quote:
Originally Posted by Kymmy
Perhaps they sold someone else's bandwidth to you  |
Maybe they ought to - it'd stop me from complaining. 
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14-09-2012, 20:22
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#17
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Inactive
Join Date: May 2012
Posts: 31
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Re: VM sold my Broadband to another customer
Quote:
Originally Posted by carlwaring
I was more specifically referring to the "they sold my bandwidth to other users" hyperbole  |
Its basically just another way of saying the network in your area is over subscribed. Virgin have ran out of bandwidth in that area and continued to connect new users which has had a detrimental effect on existing customers.
I think the comment "they sold my bandwidth the other users" aptly sums up how people suffering in over subscribed areas feel.
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14-09-2012, 21:25
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#18
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Inactive
Join Date: Feb 2004
Location: Teesside
Age: 47
Services: 1tb tivo, vhd, 60meg shub2 cablemodem, 1Xphoneline, Virgin mobile contract p
Posts: 1,184
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Re: VM sold my Broadband to another customer
...wondering if they meant they have ran out of ip addresses..?
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14-09-2012, 23:04
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#19
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: VM sold my Broadband to another customer
Quote:
Originally Posted by monkey2468
...wondering if they meant they have ran out of ip addresses..?
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Nope
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14-09-2012, 23:49
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#20
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Inactive
Join Date: Feb 2004
Location: Teesside
Age: 47
Services: 1tb tivo, vhd, 60meg shub2 cablemodem, 1Xphoneline, Virgin mobile contract p
Posts: 1,184
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Re: VM sold my Broadband to another customer
Quote:
Originally Posted by BenMcr
Nope
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oversubscribed wouldnt take services offline, just very slow...
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17-09-2012, 06:20
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#21
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cf.mega poster
Join Date: Sep 2003
Posts: 12,047
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Re: VM sold my Broadband to another customer
I have seen my VOD service be very problematic, which I think is affected by oversubscription, the internet tho unless very severe and the DHCP pool exhausted I would expect to stay online just slow down.
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17-09-2012, 08:58
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#22
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Trollsplatter
Join Date: Jun 2003
Location: North of Watford
Services: Humane elimination of all common Internet pests
Posts: 38,083
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Re: VM sold my Broadband to another customer
Quote:
Originally Posted by carlwaring
I was more specifically referring to the "they sold my bandwidth to other users" hyperbole |
You were, more specifically, being a pedant. One of the essential skills of customer care is being able to translate technical issues for non-technical customers. Over-selling the bandwidth, as described in the OP, is not a bad description of over subscription, which as many of us know is a common problem on various parts of VM's network. It may not satisfy your craving for precision, but then you were neither the CSR nor the customer in this situation, so that's by the by.
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17-09-2012, 09:55
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#23
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Permanently Banned
Join Date: Apr 2011
Age: 58
Services: XL TV, XL Phone, 30mb BB, 1TB Tivo
Posts: 3,722
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Re: VM sold my Broadband to another customer
Quote:
Originally Posted by Chrysalis
I have seen my VOD service be very problematic, which I think is affected by over-subscription...
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I could be wrong but I don't think their OD service touches their consumer broadband network.
I don't know if it is possible for their TV service to be "over-subscribed".
---------- Post added at 09:55 ---------- Previous post was at 09:52 ----------
Quote:
Originally Posted by Chris
You were, more specifically, being a pedant
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No, I really wasn't.
Quote:
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One of the essential skills of customer care is being able to translate technical issues for non-technical customers. Over-selling the bandwidth, as described in the OP, is not a bad description of over subscription, which as many of us know is a common problem on various parts of VM's network.
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A fair point. But stand by my original statement even though I may have been a little over-zealous in making it.
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17-09-2012, 12:16
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#24
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Inactive
Join Date: Jan 2012
Posts: 38
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Re: VM sold my Broadband to another customer
Quote:
Originally Posted by carlwaring
I could be wrong but I don't think their OD service touches their consumer broadband network.
I don't know if it is possible for their TV service to be "over-subscribed".
---------- Post added at 09:55 ---------- Previous post was at 09:52 ----------
No, I really wasn't.
A fair point. But stand by my original statement even though I may have been a little over-zealous in making it.
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I wonder why VM need you to defend them from potential "BS" when all we seem to get from you is actual BS.
Do you get paid by VM to post on internet forums?
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17-09-2012, 14:01
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#25
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cf.mega poster
Join Date: Aug 2004
Posts: 11,207
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Re: VM sold my Broadband to another customer
Quote:
Originally Posted by Rileylou
all we seem to get from you is actual BS.
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Lol. So true...
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17-09-2012, 14:23
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#26
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Permanently Banned
Join Date: Apr 2011
Age: 58
Services: XL TV, XL Phone, 30mb BB, 1TB Tivo
Posts: 3,722
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Re: VM sold my Broadband to another customer
I seem remember something in the T&C about treating others with respect. Perhaps you might like to re-acquaint yourself with them?
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17-09-2012, 14:45
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#27
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cf.mega poster
Join Date: Nov 2010
Location: Stafford
Posts: 4,225
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Re: VM sold my Broadband to another customer
Quote:
Originally Posted by carlwaring
I seem remember something in the T&C about treating others with respect. Perhaps you might like to re-acquaint yourself with them?
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yeah, i suspect the mods will remove those posts when they have finished laughing
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17-09-2012, 14:49
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#28
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Smeghead
Join Date: Feb 2004
Location: Glasgow
Age: 44
Services: Sky Q 2Tb, Sky Q mini, boxsets and Sports & Movies HD, Sky Fibre unlimited
Posts: 14,517
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Re: VM sold my Broadband to another customer
OK back on topic guys!
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17-09-2012, 16:15
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#29
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Trollsplatter
Join Date: Jun 2003
Location: North of Watford
Services: Humane elimination of all common Internet pests
Posts: 38,083
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Re: VM sold my Broadband to another customer
Enough. The next personal comment will attract the wrong sort of moderator attention. No more warnings.
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17-09-2012, 20:56
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#30
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cf.member
Join Date: May 2010
Location: RG12 - Bracknell
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Posts: 92
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Re: VM sold my Broadband to another customer
Every thread I read seems to have a fan boy comments and arguments in it. It's really off putting when trying to read about the real issues people have rather than the waffle after
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