125M : Major outage LE3

[bossian]

Thought my internet was slow this morning, but realised my Draytek dual wan router was routing all my traffic across my ADSL line. After a quick check seems virgin broadband has completely vanished around here, the modem cant see anything! It's like its not connected to the cable at all....

Had a look on the service status page and a fault F001973632 is in place.

Just wondering how widespread this is?

[Chrysalis]

its not affecting me.

is it on 151? if it is then its major.

[scrooge]

I'm in LE3. I woke up this morning to find the SH and Tivo failing with network errors.

Came back this evening and everything seemed to be back, I logged into the SH to check the logs and notice I've now gone from 4 to 5 downstream channels.

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 315000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 174 55616000 Kbits/sec 315000000 Hz -8.3 dBmV 36.7 dB Hybrid
Locked QAM256 171 55616000 Kbits/sec 291000000 Hz -7.5 dBmV 37.2 dB Hybrid
Locked QAM256 172 55616000 Kbits/sec 299000000 Hz -7.7 dBmV 37.2 dB Hybrid
Locked QAM256 173 55616000 Kbits/sec 307000000 Hz -8.5 dBmV 36.5 dB Hybrid
Locked QAM256 175 55616000 Kbits/sec 323000000 Hz -8.5 dBmV 37.1 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 33 20480 Kbits/sec 45800000 Hz 49.8 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Primary Downstream Service Flow
Downstream(0)
SFID 21027
Max Traffic Rate 66000000 bps
Max Traffic Burst 10000 bytes
Mix Traffic Rate 0 bps
Primary Upstream Service Flow
Upstream(0)
SFID 21026
Max Traffic Rate 3072000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort

[Chrysalis]

5 kinda dissapointing tho hope more on the way.

[Gavin78]

network is down in leeds at the moment for the tivo box. broadband seems fine at the moment apart from email problems

[desi112]

No broadband in le3 for me. Cant get a lock on any channels

Logs show sync time failed access denied

---------- Post added at 09:34 ---------- Previous post was at 08:35 ----------

Just been on the phone to VM, major reseg work taking place between 8am and 2pm today, expect disconnections! my connection is back up and i'm on 5 channels downstream

[Dush]

E17, same issue outage last night but my draytek didn't failover!

It was back up at 7:30ish this AM though.

[qasdfdsaq]

Strange time to be doing reseg work. That usually happens around 2-6am.

[Chrysalis]

bow to the huge upgrades, one extra DS channel.

qas you forget here in leics its done during the day

[AaronCooper]

Changed from 4 downstream to 5 for me aswell.

Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 217 55616000 Kbits/sec 291000000 Hz 3.6 dBmV 40.9 dB Hybrid
Locked QAM256 218 55616000 Kbits/sec 299000000 Hz 3.5 dBmV 40.8 dB Hybrid
Locked QAM256 219 55616000 Kbits/sec 307000000 Hz 3.0 dBmV 40.8 dB Hybrid
Locked QAM256 220 55616000 Kbits/sec 315000000 Hz 2.4 dBmV 40.5 dB Hybrid
Locked QAM256 221 55616000 Kbits/sec 323000000 Hz 45.4 dBmV 41.1 dB Hybrid

[craigj2k12]

Originally Posted by Chrysalis

bow to the huge upgrades, one extra DS channel.

[morley04]

I'm in LE3 and have had 5 down streams since December if I recall right

[Chrysalis]

ok checked with neighbour. He been busy so hasnt tested in mornings etc. but today he is hitting 45mbit down and 9mbit up. Thats on vmspeed.com not speedtest.net. 5 downstreams. I am getting my full 30mbit on vmspeed.com.

Also to add he keeps reporting the low speeds, I gave him ceo contact details to use for next week now as clearly this extra DS channel isnt adequate.

[morley04]

Not sure if this is affecting you but I have a fault ref F001897421 for very low speeds during peak times and is estimated to be fixed at the end of the month

[Chrysalis]

I got a fault ticket as well although my guess is they probably closed it when they did this work.