Major outage LE3
 

Thought my internet was slow this morning, but realised my Draytek dual wan router was routing all my traffic across my ADSL line. After a quick check seems virgin broadband has completely vanished around here, the modem cant see anything! It's like its not connected to the cable at all....

Had a look on the service status page and a fault F001973632 is in place.

Just wondering how widespread this is?

Re: Major outage LE3
 

its not affecting me.

is it on 151? if it is then its major.

Re: Major outage LE3
 

I'm in LE3. I woke up this morning to find the SH and Tivo failing with network errors.

Came back this evening and everything seemed to be back, I logged into the SH to check the logs and notice I've now gone from 4 to 5 downstream channels.

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 315000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 174 55616000 Kbits/sec 315000000 Hz -8.3 dBmV 36.7 dB Hybrid
Locked QAM256 171 55616000 Kbits/sec 291000000 Hz -7.5 dBmV 37.2 dB Hybrid
Locked QAM256 172 55616000 Kbits/sec 299000000 Hz -7.7 dBmV 37.2 dB Hybrid
Locked QAM256 173 55616000 Kbits/sec 307000000 Hz -8.5 dBmV 36.5 dB Hybrid
Locked QAM256 175 55616000 Kbits/sec 323000000 Hz -8.5 dBmV 37.1 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 33 20480 Kbits/sec 45800000 Hz 49.8 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Primary Downstream Service Flow
Downstream(0)
SFID 21027
Max Traffic Rate 66000000 bps
Max Traffic Burst 10000 bytes
Mix Traffic Rate 0 bps
Primary Upstream Service Flow
Upstream(0)
SFID 21026
Max Traffic Rate 3072000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort

Re: Major outage LE3
 

5 kinda dissapointing tho :( hope more on the way.

Re: Major outage LE3
 

network is down in leeds at the moment for the tivo box. broadband seems fine at the moment apart from email problems

Re: Major outage LE3
 

No broadband in le3 for me. Cant get a lock on any channels

Logs show sync time failed access denied

---------- Post added at 09:34 ---------- Previous post was at 08:35 ----------

Just been on the phone to VM, major reseg work taking place between 8am and 2pm today, expect disconnections! my connection is back up and i'm on 5 channels downstream

Re: Major outage LE3
 

E17, same issue outage last night but my draytek didn't failover!

It was back up at 7:30ish this AM though.

Re: Major outage LE3
 

Strange time to be doing reseg work. That usually happens around 2-6am.

Re: Major outage LE3
 

bow to the huge upgrades, one extra DS channel.

qas you forget here in leics its done during the day ;)

Re: Major outage LE3
 

Changed from 4 downstream to 5 for me aswell.

Re: Major outage LE3
 

:rolleyes:

Re: Major outage LE3
 

I'm in LE3 and have had 5 down streams since December if I recall right ;)

Re: Major outage LE3
 

ok checked with neighbour. He been busy so hasnt tested in mornings etc. but today he is hitting 45mbit down and 9mbit up. Thats on vmspeed.com not speedtest.net. 5 downstreams. I am getting my full 30mbit on vmspeed.com.

Also to add he keeps reporting the low speeds, I gave him ceo contact details to use for next week now as clearly this extra DS channel isnt adequate.

Re: Major outage LE3
 

Not sure if this is affecting you but I have a fault ref F001897421 for very low speeds during peak times and is estimated to be fixed at the end of the month

Re: Major outage LE3
 

I got a fault ticket as well although my guess is they probably closed it when they did this work.