TV and broadband down, SM4
06-02-2012, 08:11
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#1
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Inactive
Join Date: Aug 2010
Services: VIP50, Tivo arrived 18th April.
Posts: 87
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TV and broadband down, SM4
Anybody else having problems in the SM4 area this morning? We have no channels or broadband. Service status page says good service all round, so called 150. Recorded message says problems in KT2 area which isn't too far away from us, but I can't report our problems as they are closed until 8am and my virgin media won't let me log in.
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06-02-2012, 08:15
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#2
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Permanently Banned
Join Date: Jan 2009
Location: In a world of no buffering!!
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Re: TV and broadband down, SM4
We are open 24/7 so someone should answer your phone.
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06-02-2012, 08:40
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#3
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Inactive
Join Date: Aug 2010
Services: VIP50, Tivo arrived 18th April.
Posts: 87
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Re: TV and broadband down, SM4
Quote:
Originally Posted by Peter_
We are open 24/7 so someone should answer your phone.
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Not that I'm doubting you but I have just called 150 again. I have gone through the options, entered characters from my password only to be told we are closed right now, please call again later. Signs of bigger problems maybe?
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06-02-2012, 08:56
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#4
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Permanently Banned
Join Date: Jan 2009
Location: In a world of no buffering!!
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Samsung Galaxy 3 32GB sd card In a world of no buffering!
Posts: 20,915
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Re: TV and broadband down, SM4
You need to ring 151 for technical support not 150.
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06-02-2012, 09:04
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#5
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Inactive
Join Date: Aug 2008
Location: Liverpool
Services: VM XL TV with VM TiVo 1TB x 2 > VM XL BB > VM XL Telephone
Posts: 8,384
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Re: TV and broadband down, SM4
Quote:
Originally Posted by sminkypinky
Anybody else having problems in the SM4 area this morning? We have no channels or broadband. Service status page says good service all round, so called 150. Recorded message says problems in KT2 area which isn't too far away from us, but I can't report our problems as they are closed until 8am and my virgin media won't let me log in.
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We are currently dealing with an outage in SM4 affecting 36 customers, ref 1881246
if this is affecting you, then it should appear on the status page shortly.
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06-02-2012, 09:54
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#6
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Inactive
Join Date: Aug 2010
Services: VIP50, Tivo arrived 18th April.
Posts: 87
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Re: TV and broadband down, SM4
Quote:
Originally Posted by Peter_
You need to ring 151 for technical support not 150.
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Thanks. Got through to someone. There was a fault ticket for our area which was closed last night so he's reopened it. Booked an engineer for tomorrow just in case.
---------- Post added at 08:54 ---------- Previous post was at 08:09 ----------
Quote:
Originally Posted by Digital Fanatic
We are currently dealing with an outage in SM4 affecting 36 customers, ref 1881246
if this is affecting you, then it should appear on the status page shortly.
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Thanks DF. Will be able to keep a keen eye on this - the street box is opposite my house!
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06-02-2012, 17:12
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#7
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Inactive
Join Date: Aug 2010
Services: VIP50, Tivo arrived 18th April.
Posts: 87
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Re: TV and broadband down, SM4
All up and running now, thanks guys.
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06-02-2012, 18:36
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#8
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Inactive
Join Date: Aug 2008
Location: Liverpool
Services: VM XL TV with VM TiVo 1TB x 2 > VM XL BB > VM XL Telephone
Posts: 8,384
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Re: TV and broadband down, SM4
Quote:
Originally Posted by sminkypinky
All up and running now, thanks guys.
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Good stuff 
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