Superhub can we really write it off? - Page 12

Sirius · 29-12-2011, 13:43

Quote:

Originally Posted by Masque

It is a good way to hide from true statements about the Superhub though as they are easily ignored.

I like being put on ignored it makes it far more peaceful as i dont have to reply :LOL;

RB2004 · 01-01-2012, 23:22

Some very interesting and mixed views and opinions

**Hugh** · 01-01-2012, 23:33

Quote:

Originally Posted by kwikbreaks

Unfortunately it doesn't work like that. You can see that the ignored poster did in fact post but it does at least spare the tedium of reading it.

Not if you're a Mod....

General Maximus · 02-01-2012, 08:50

Quote:

Originally Posted by RB2004

Some very interesting and mixed views and opinions

absolutely and although we may not all agree, everyone is entitled to their opinion and it is good to have a debate about things. Although some people can say there are pluses and minus, I must say I am more of a hardliner and agree with Sirius in that the whole shub saga has been a joke and I honestly don't understand how VM have got away with it.

I can't remember whether it is in this thread or another one put somebody mentioned fault tolerance and the fact that far too many have been faulty (which Masque disputed) but I can say with 100% certainty that if you had brought the shub from a retailer and they were getting that many faults with it, it would have been recalled months ago and they would have stopped selling it. It is just a shame that VM are in a position where they can do whatever they want. People will argue that if customers don't like it that they will cancel their contract and move elsewhere but it isnt as easy as that. People these days are motivated by price and VM know they are the cheapest (bundle wise) so people will stay with them and it is a shame that they think that gives them carte blanche to get away with everything instead of caring and being passionate about the service they deliver.

I would like to point out that atm we have got 66% of peeps in the poll saying that they would rather have the shub in modem mode or keep the VMNG300. What does that say about confidence and satisfcation in the shubs routing ability?

Sirius · 02-01-2012, 08:54

Quote:

Originally Posted by General Maximus

absolutely and although we may not all agree, everyone is entitled to their opinion and it is good to have a debate about things. Although some people can say there are pluses and minus, I must say I am more of a hardliner and agree with Sirius in that the whole shub saga has been a joke and I honestly don't understand how VM have got away with it.

I can't remember whether it is in this thread or another one put somebody mentioned fault tolerance and the fact that far too many have been faulty (which Masque disputed) but I can say with 100% certainty that if you had brought the shub from a retailer and they were getting that many faults with it, it would have been recalled months ago and they would have stopped selling it. It is just a shame that VM are in a position where they can do whatever they want. People will argue that if customers don't like it that they will cancel their contract and move elsewhere but it isnt as easy as that. People these days are motivated by price and VM know they are the cheapest (bundle wise) so people will stay with them and it is a shame that they think that gives them carte blanche to get away with everything instead of caring and being passionate about the service they deliver.

I would like to point out that atm we have got 66% of peeps in the poll saying that they would rather have the shub in modem mode or keep the VMNG300. What does that say about confidence and satisfcation in the shubs routing ability?

Mine is still in modem mode and bloody well staying that way.

I am still of the opinion that VM should allow stand alone modems for those who want them. Not everyone wants a router forced on them and would much prefer to use a router that they have purchased themselves. I know there is modem mode but is that really the answer, I feel its not and vm should allow a stand alone modem option.

General Maximus · 02-01-2012, 08:57

i would say ditto but I have got my VMNG 300 back and it is staying that way

Peter_ · 02-01-2012, 08:58

Quote:

Originally Posted by General Maximus

I can't remember whether it is in this thread or another one put somebody mentioned fault tolerance and the fact that far too many have been faulty (which Masque disputed)

Not just me but many others including Nopanic and he will know more about any issues than most, plus all the customers with fully functional Superhubs, if the device is that bad surely it would not have been the default device for all broadband tiers.

Do remember that I have no reason to say otherwise about this device as this company does happen to be making me redundant.

Sirius · 02-01-2012, 09:09

Quote:

Originally Posted by Masque

Not just me but many others including Nopanic and he will know more about any issues than most, plus all the customers with fully functional Superhubs, if the device is that bad surely it would not have been the default device for all broadband tiers.

Do remember that I have no reason to say otherwise about this device as this company does happen to be making me redundant.

I agree that you see them day in and day out and see no issues in your day to day job and for months my shub was used in a standard way with no pressure on it. Then i changed my needs and pushed the shub at this point the problems started.

I started to use it in a way that was not the norm and it failed to provide that extra mile needed. i have now put it in modem mode and ALL the issues that started to manifest themselves have gone. I know that if its used by a user who does nothing out of the norm it works, If you push the envelope with it you will see issues.

Peter_ · 02-01-2012, 09:29

Quote:

Originally Posted by Sirius

I agree that you see them day in and day out and see now issues and for months my shub was used in a standard way with no pressure on it. Then i changed my needs and pushed the shub at this point the problems started.

I started to use it in a way that was not the norm and it failed to provide that extra mile needed. i have now put it in modem mode and ALL the issues that started to manifest themselves have gone. I know that if its used by a user who does nothing out of the norm it works, If you push the envelope with it you will see issues.

I expect that is the main reason for Modem Mode even though my Superhub worked fine in Router Mode, I have kept mine in Modem Mode though and have bought 5dB antennas for my Edimax which has improved my wireless coverage no end and for less than a fiver for 3 antennas and vastly improved my overall coverage, this is not something an average user would do either.

Sephiroth · 02-01-2012, 09:39

I'll restate two things I've said at various points:

1/
VM's performance & judgement on the SH has been questionable throughout seen from the consumers' point of view. So VM's decision to make the SH standard across all tiers is no surprise to me. The device has been "that bad" and isn't yet fully fixed IMO.

2/
Assuming that VM will get eventually the SH fixed, it should be badged as a "get-you-going" device. All superlative claims should be removed from VM's splurge.

Chrysalis · 02-01-2012, 09:42

Quote:

Originally Posted by General Maximus

absolutely and although we may not all agree, everyone is entitled to their opinion and it is good to have a debate about things. Although some people can say there are pluses and minus, I must say I am more of a hardliner and agree with Sirius in that the whole shub saga has been a joke and I honestly don't understand how VM have got away with it.

I can't remember whether it is in this thread or another one put somebody mentioned fault tolerance and the fact that far too many have been faulty (which Masque disputed) but I can say with 100% certainty that if you had brought the shub from a retailer and they were getting that many faults with it, it would have been recalled months ago and they would have stopped selling it. It is just a shame that VM are in a position where they can do whatever they want. People will argue that if customers don't like it that they will cancel their contract and move elsewhere but it isnt as easy as that. People these days are motivated by price and VM know they are the cheapest (bundle wise) so people will stay with them and it is a shame that they think that gives them carte blanche to get away with everything instead of caring and being passionate about the service they deliver.

I would like to point out that atm we have got 66% of peeps in the poll saying that they would rather have the shub in modem mode or keep the VMNG300. What does that say about confidence and satisfcation in the shubs routing ability?

You hit home hard there, if the superhub was a product in the free marketplace it would be dead by now already. Customers would vote with their wallet. As it is VM have a monopoly on what kit is used on their service so it survived.

ShadowTD · 06-01-2012, 11:41

VM have apparently got to the source of the SH doing factory resets and are testing a fix:

http://community.virginmedia.com/t5/...ek/td-p/931489

chienmort · 09-01-2012, 21:05

I have to say that since R30 I have had no problems. Wireless has been better than my old Netgear Router. The best range surprisingly is with 5Gb setting but only two of my devices support this and so 2.4G it is.

Incidently I have had two Netgear routers in the past and despite what others have said, they were a bit flaky on wireless g.

Sephiroth · 09-01-2012, 21:28

Unforunately, despite having been asked, VM haven't said exactly what the reported fix fixes; like events in modem mode? events in hub mode?

What about wireless improvements? I believe there's new firmware or driver software being tested.

kwikbreaks · 09-01-2012, 22:20

It's probably correcting the shade of red used for the buttons which maybe isn't precisely the standard VM shade. I can't see a firmware upgrade changing the internal PCB antennae.