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PIN no longer working properly
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Old 18-09-2011, 11:35   #1
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PIN no longer working properly
Tried to watch a program previously shown after 9pm which needs the PIN to watch earlier.

The PIN number input does not work any more it just stays on the screen requesting the PIN number and will not recognise or react to ANY buttons whatsoever. The only way to get the TV back is to re-boot the box.

Even going via the Parental control settings to set the PIN nothing works & reboot is needed.

Some upgrades were installed following a reboot last week and I can only assume something messed up the PIN system. Everything else seems to be fine. I can still watch the programs but only after 9pm if they need a PIN.

It is a PACE box.

TIA
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Old 18-09-2011, 11:44   #2
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Re: PIN no longer working properly
Try 0000, 1234, 2222 if they do not work you will need to call technical support to have it reset.
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Old 18-09-2011, 12:02   #3
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Re: PIN no longer working properly
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Originally Posted by Masque View Post
Try 0000, 1234, 2222 if they do not work you will need to call technical support to have it reset.

No Buttons work at all once the PIN is requested. All it does is stay on a yellow square where it used to change to a * as the numbers are input. So it is not a question of getting the PIN reset.

Happy Birthday BTW
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Old 18-09-2011, 13:27   #4
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Re: PIN no longer working properly
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Originally Posted by Angua View Post
No Buttons work at all once the PIN is requested. All it does is stay on a yellow square where it used to change to a * as the numbers are input. So it is not a question of getting the PIN reset.

Happy Birthday BTW
It's a PACE box, you'll need to call Support and have it swapped out if it's getting stuck on that screen. HTH
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Old 18-09-2011, 14:31   #5
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Re: PIN no longer working properly
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Originally Posted by Digital Fanatic View Post
It's a PACE box, you'll need to call Support and have it swapped out if it's getting stuck on that screen. HTH
Well it is over 7 years old
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Old 18-09-2011, 14:41   #6
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Re: PIN no longer working properly
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Originally Posted by Angua View Post
Well it is over 7 years old
Yeah, some of the older PACE boxes are haing problems with the new software.. time for a new box
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Old 18-09-2011, 18:29   #7
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Re: PIN no longer working properly
Got someone coming Thursday AM
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Old 18-09-2011, 18:51   #8
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Re: PIN no longer working properly
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Originally Posted by Angua View Post
Got someone coming Thursday AM
Nice one good to see its getting sorted.
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