50M Serious Virgin Cable Routing Issues

darkdesign · 31-05-2011, 10:30

Hi All,

I have just had a virgin media engineer come to my house to fix my problem.. which as I tried to tell the call centre on the phone it's not a hardware issue (or software) issue and it's def to do with virgin's routing.

Two things: World of Warcraft gets to 90% log in and then disconnects and certain sites work (youtube.com is ok) and some don't e.g rarlab.com (makers of winrar)

When I fire up my browser (Firefox, IE, Chrome) I can load youtube.com with no issue, however for example Rarlab.com just hangs and the page never loads.

When I connect to my VPN (so I can watch US TV shows) I can connect to both rarlab.com and also play World of Warcraft. I also have a 3G dongle which again can connect to all these sites/games.

Here are some tracert's

YOUTUBE.COM VIA VIRGIN - WORKS

Quote:

Tracing route to youtube-ui.l.google.com [74.125.230.109]
over a maximum of 30 hops:

1 12 ms 9 ms 39 ms cpc2-wake8-2-0-gw.barn.cable.virginmedia.com [77
.97.161.1]
2 10 ms 18 ms 9 ms wake-geam-1a-ge136.network.virginmedia.net [81.9
7.80.109]
3 10 ms 12 ms 9 ms barn-geam-1a-tenge73.network.virginmedia.net [62
.30.252.69]
4 16 ms 19 ms 12 ms brad-core-1a-tenge71.network.virginmedia.net [62
.30.252.53]
5 40 ms 27 ms 11 ms manc-bb-1c-ae2-0.network.virginmedia.net [212.43
.163.233]
6 13 ms 12 ms 13 ms manc-bb-1b-ae6-0.network.virginmedia.net [213.10
5.159.89]
7 17 ms 18 ms 19 ms tele-ic-3-ae0-0.network.virginmedia.net [212.43.
163.70]
8 20 ms 20 ms 16 ms 158-14-250-212.static.virginmedia.com [212.250.1
4.158]
9 17 ms 16 ms 19 ms 209.85.255.175
10 19 ms 21 ms 17 ms 209.85.251.62
11 17 ms 19 ms 34 ms 74.125.230.109

RARLAB.COM VIA VIRGIN - FAILS

Quote:

Tracing route to RARLAB.COM [217.70.129.242]
over a maximum of 30 hops:

1 13 ms 12 ms 9 ms cpc2-wake8-2-0-gw.barn.cable.virginmedia.com [77
.97.161.1]
2 14 ms 7 ms 11 ms wake-geam-1a-ge135.network.virginmedia.net [81.9
7.80.105]
3 11 ms 9 ms 11 ms barn-geam-1a-tenge73.network.virginmedia.net [62
.30.252.69]
4 13 ms 11 ms 11 ms brad-core-1a-tenge94.network.virginmedia.net [62
.30.252.17]
5 96 ms 29 ms 17 ms manc-bb-1c-ae2-0.network.virginmedia.net [212.43
.163.233]
6 44 ms 21 ms 11 ms manc-bb-1b-ae6-0.network.virginmedia.net [213.10
5.159.89]
7 14 ms 10 ms 15 ms leed-bb-1a-as3-0.network.virginmedia.net [213.10
5.175.141]
8 19 ms 17 ms 15 ms tcl3-ic-1-ae0-0.network.virginmedia.net [212.43.
163.198]
9 19 ms 21 ms 25 ms ldn-b2-link.telia.net [213.248.93.69]
10 18 ms 19 ms 15 ms ldn-bb1-link.telia.net [80.91.250.225]
11 40 ms 34 ms 32 ms hbg-bb1-link.telia.net [80.239.147.182]
12 41 ms 39 ms 40 ms bei-b2-link.telia.net [80.91.254.207]
13 45 ms 38 ms 39 ms dnsnet-ic-134271-bei-b2.c.telia.net [213.248.69.
26]
14 37 ms 39 ms 38 ms 217.70.136.60
15 41 ms 38 ms 41 ms 217.70.129.242

RARLAB.COM VIA MY VPN (OVER VIRGIN)

Quote:

Tracing route to rarlab.com [217.70.129.242]
over a maximum of 30 hops:

1 27 ms 28 ms 27 ms 10.10.10.1
2 26 ms 26 ms 26 ms gw-c6509.lxb.as5577.net [195.26.4.1]
3 32 ms 28 ms 37 ms 40g.lxb-fra.as5577.net [83.243.12.2]
4 28 ms 38 ms 31 ms ffm-b12-link.telia.net [213.248.81.77]
5 38 ms 33 ms 31 ms ffm-bb2-link.telia.net [80.91.246.104]
6 50 ms 50 ms 53 ms bei-b2-link.telia.net [80.91.254.229]
7 83 ms 73 ms 71 ms dnsnet-ic-134271-bei-b2.c.telia.net [213.248.69.26]
8 56 ms 64 ms 65 ms 217.70.136.60
9 74 ms 59 ms 61 ms 217.70.129.242

Skie · 31-05-2011, 11:11

Hmm.

I get there fine. I do use the google dns servers though:

Code:

Tracing route to rarlab.com [217.70.129.242]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  tomato.lan [192.168.1.1]
  2    37 ms    32 ms    34 ms  10.5.160.1
  3   101 ms    77 ms    29 ms  live-geam-1a-ge135.network.virginmedia.net [81.9
7.114.1]
  4    48 ms    19 ms    18 ms  know-core-1a-pc111.network.virginmedia.net [81.9
7.112.81]
  5    25 ms    21 ms    12 ms  leed-bb-1a-ae1-0.network.virginmedia.net [195.18
2.178.145]
  6    14 ms    16 ms    15 ms  tcl3-ic-1-ae0-0.network.virginmedia.net [212.43.
163.198]
  7    15 ms    17 ms    15 ms  ldn-b2-link.telia.net [213.248.93.69]
  8    14 ms    15 ms    16 ms  ldn-bb1-link.telia.net [80.91.250.225]
  9    28 ms    33 ms    29 ms  hbg-bb1-link.telia.net [80.239.147.182]
 10    35 ms    43 ms    37 ms  bei-b2-link.telia.net [80.91.254.207]
 11    38 ms    45 ms    37 ms  dnsnet-ic-134271-bei-b2.c.telia.net [213.248.69.
26]
 12    37 ms    38 ms    38 ms  217.70.136.60
 13    39 ms    39 ms    37 ms  www.rarlab.com [217.70.129.242]

Trace complete.

darkdesign · 31-05-2011, 11:23

Hi Skie

Just to add I have tried it through both Virgin and OpenDNS and Google's DNS service - I dont think this is a DNS issue but I Could have always missed something. Can you get to rarlab.com okay via your browser?

Skie · 31-05-2011, 11:26

Yep, via browser was fine.

darkdesign · 31-05-2011, 12:04

I decided to upload a video of what's happening to youtube, the quality is quite low but just good enough to see. Basically I do this:

Show the IP address (to show it's on virgin)
go to youtube.com (which works)
go to rarlab.com (which doesnt)

Start the vpn
Show the IP address (showing a vpn IP address)
go to youtube.com (which works)
go to rarlab.com (which works)

This shows the routing is something virgin's side?

http://www.youtube.com/watch?v=1Ima7wH1DgE

asbo dog · 31-05-2011, 12:21

fine this end from oldham and using virgin's dns
C:\Users\>tracert RARLAB.COM

C:\Users\>nslookup RARLAB.COM
Server: cache1.service.virginmedia.net
Address: 194.168.4.100

Non-authoritative answer:
Name: RARLAB.COM
Address: 217.70.129.242

Tracing route to RARLAB.COM [217.70.129.242]
over a maximum of 30 hops:

1 35 ms 15 ms 18 ms 10.34.248.1
2 7 ms 7 ms 8 ms manc-core-1b-ae3-692.network.virginmedia.net [86
.28.65.165]
3 7 ms 21 ms 7 ms manc-bb-1b-as0-0.network.virginmedia.net [212.43
.163.66]
4 11 ms 39 ms 10 ms leed-bb-1a-as3-0.network.virginmedia.net [213.10
5.175.141]
5 13 ms 22 ms 56 ms tcl3-ic-1-ae0-0.network.virginmedia.net [212.43.
163.198]
6 14 ms 13 ms 13 ms ldn-b2-link.telia.net [213.248.93.69]
7 17 ms 25 ms 17 ms ldn-bb1-link.telia.net [80.91.250.225]
8 48 ms 31 ms 30 ms hbg-bb1-link.telia.net [80.91.245.4]
9 68 ms 35 ms 69 ms bei-b2-link.telia.net [80.91.254.207]
10 39 ms 47 ms 39 ms dnsnet-ic-134271-bei-b2.c.telia.net [213.248.69.
26]
11 38 ms 47 ms 37 ms 217.70.136.60
12 42 ms 53 ms 46 ms www.rarlab.com [217.70.129.242]

darkdesign · 31-05-2011, 12:23

can you get to rarlab.com on your browser asbodog?

Quote:

Originally Posted by asbo dog

fine this end from oldham and using virgin's dns
C:\Users\>tracert RARLAB.COM

C:\Users\>nslookup RARLAB.COM
Server: cache1.service.virginmedia.net
Address: 194.168.4.100

Non-authoritative answer:
Name: RARLAB.COM
Address: 217.70.129.242

Tracing route to RARLAB.COM [217.70.129.242]
over a maximum of 30 hops:

1 35 ms 15 ms 18 ms 10.34.248.1
2 7 ms 7 ms 8 ms manc-core-1b-ae3-692.network.virginmedia.net [86
.28.65.165]
3 7 ms 21 ms 7 ms manc-bb-1b-as0-0.network.virginmedia.net [212.43
.163.66]
4 11 ms 39 ms 10 ms leed-bb-1a-as3-0.network.virginmedia.net [213.10
5.175.141]
5 13 ms 22 ms 56 ms tcl3-ic-1-ae0-0.network.virginmedia.net [212.43.
163.198]
6 14 ms 13 ms 13 ms ldn-b2-link.telia.net [213.248.93.69]
7 17 ms 25 ms 17 ms ldn-bb1-link.telia.net [80.91.250.225]
8 48 ms 31 ms 30 ms hbg-bb1-link.telia.net [80.91.245.4]
9 68 ms 35 ms 69 ms bei-b2-link.telia.net [80.91.254.207]
10 39 ms 47 ms 39 ms dnsnet-ic-134271-bei-b2.c.telia.net [213.248.69.
26]
11 38 ms 47 ms 37 ms 217.70.136.60
12 42 ms 53 ms 46 ms www.rarlab.com [217.70.129.242]

asbo dog · 31-05-2011, 12:25

sorry forgot to say, yeah fine an dandy

TJS · 31-05-2011, 14:24

Traceroute has started…

traceroute to rarlab.com (217.70.129.242), 64 hops max, 52 byte packets
1 10.93.176.1 (10.93.176.1) 16.477 ms 8.138 ms 8.948 ms
2 bagu-core-1b-ae3-2366.network.virginmedia.net (80.5.167.233) 10.034 ms 8.503 ms 10.753 ms
3 leed-bb-1b-as4-0.network.virginmedia.net (80.5.161.157) 11.582 ms 9.689 ms 10.750 ms
4 leed-bb-1a-ae0-0.network.virginmedia.net (62.253.187.185) 13.434 ms 10.415 ms 9.794 ms
5 tcl3-ic-1-ae0-0.network.virginmedia.net (212.43.163.198) 17.600 ms 17.691 ms 17.154 ms
6 ldn-b2-link.telia.net (213.248.93.69) 16.671 ms 16.955 ms 15.421 ms
7 ldn-bb1-link.telia.net (80.91.250.225) 18.000 ms 15.334 ms 15.770 ms
8 hbg-bb1-link.telia.net (80.91.247.42) 32.591 ms 34.272 ms 30.014 ms
9 bei-b2-link.telia.net (80.91.254.207) 34.764 ms 38.887 ms 35.909 ms
10 dnsnet-ic-134271-bei-b2.c.telia.net (213.248.69.26) 42.872 ms 44.579 ms 41.856 ms
11 217.70.136.60 (217.70.136.60) 63.110 ms 41.363 ms 41.693 ms
12 217.70.136.60 (217.70.136.60) 71.962 ms 42.759 ms 40.446 ms

Chrysalis · 31-05-2011, 14:32

all I can say is rarlab.com works here. I use in this order for dns servers.

1 - my own hosted on a dedicated server.
2 - google dns
3 - router, which has VM's dns assigned via dhcp.

1 <1 ms <1 ms <1 ms home.gateway2 [192.168.1.1]
2 8 ms 8 ms 11 ms cpc14-leic14-2-0-gw.8-1.cable.virginmedia.com [8
2.30.112.1]
3 6 ms 7 ms 6 ms leic-core-1a-ae3-2232.network.virginmedia.net [8
2.3.33.49]
4 37 ms 10 ms 11 ms leed-bb-1a-as8-0.network.virginmedia.net [213.10
5.172.17]
5 17 ms 14 ms 17 ms tcl3-ic-1-ae0-0.network.virginmedia.net [212.43.
163.198]
6 15 ms 14 ms 13 ms ldn-b2-link.telia.net [213.248.93.69]
7 12 ms 11 ms 17 ms ldn-bb1-link.telia.net [80.91.250.225]
8 27 ms 26 ms 25 ms hbg-bb1-link.telia.net [80.91.250.220]
9 35 ms 33 ms 35 ms bei-b2-link.telia.net [80.91.254.207]
10 38 ms 38 ms 40 ms dnsnet-ic-134271-bei-b2.c.telia.net [213.248.69.
26]
11 37 ms 34 ms 37 ms 217.70.136.60
12 38 ms 34 ms 45 ms www.rarlab.com [217.70.129.242]

darkdesign · 01-06-2011, 17:43

So I just got off with virgin who tell me that the reason I cannot get to these sites is probably because my IP address is Blacklisted - but they refuse to change my IP address. They require me to contact all websites that do not load up to enquire why they do this. I also need to contact blizzard to see why they are blocking my IP - this comes from second line support!

I referred them to the posts on wow europe with people having lots of problems but to no avail. They basically said that the onus is on myself to contact the providers to see why this is the case and even though about 25% of sites are not working they are not going forward until I have had proof of response from these providers.

Does that sound right? The amount of people on WOW that are having virgin issues: See:

http://eu.battle.net/wow/en/forum/topic/2123515896
http://eu.battle.net/wow/en/forum/topic/2123452594

What I find strange is that despite using FOUR machines and 2 iphones that certain webpages will not load - yet will ping and virgin are saying it's up to me to get my IP address unbarred?

Any help?

Peter_ · 01-06-2011, 18:01

Quote:

Originally Posted by darkdesign

So I just got off with virgin who tell me that the reason I cannot get to these sites is probably because my IP address is Blacklisted - but they refuse to change my IP address.

The is no way to assign you a new ip address as that is done by the servers not manually by Virginmedia, if you need your ip to change then you can try leaving your modem off for up to 24 hours and your existing ip may be assigned to another customer.

darkdesign · 01-06-2011, 18:07

Hi Masque

Thanks for your reply. Could you have a look at the link I posted on youtube and tell me what you think in regards to this issue I have done a video of it to show what is happening.

Thanks!

http://www.youtube.com/watch?v=1Ima7wH1DgE

I think my next step might have to be ofcom!

kalleh · 01-06-2011, 18:13

Try Changing your PC/Router's mac address that should assign you a new ip.

Peter_ · 01-06-2011, 18:14

Quote:

Originally Posted by darkdesign

I think my next step might have to be ofcom!

I do understand your frustration and I am not sure if OFCOM would be of any help due to our ip addresses being dynamic and liable to change.

Do you have a standalone modem and router if so have you tried changing the MAC address of either your computer if no router is involved or the router itself.

The are many sites that can help with doing the above.

Here is a link to the OFCOM website http://www.ofcom.org.uk/