30M Anyone had a 'Keeping Broadband Fast and Fair' email? - Page 2

Neo-Tech · 21-04-2011, 22:45

I've already filled that exact same form in though?

Web-Junkie · 22-04-2011, 13:58

Does anyone know what this device is they want you to use? Does it have camera/mic bulit in so they can see/hear your frustration as your SuperHub doesn't do what it's supposed to do

carlwaring · 22-04-2011, 14:25

As I understand it, it's basically just a cut-down wireless router that they have programmed to do all sorts of tests when you're not using your connection.

---------- Post added at 15:25 ---------- Previous post was at 15:23 ----------

Quote:

Originally Posted by pip08456

"Our brand new 30Mb broadband hasn’t been tested by Ofcom and SamKnows yet. That’s why they’re recruiting their latest speed testing panel and we’d love it if you’d join them."

Like they know if any of their customers are already SamKnows testers or not!

That's why they send it out to everyone, isn't it? Because they don't know who is and who isn't already on the panel. So what's the problem? If you're already a tester there's no need to apply again.

pip08456 · 22-04-2011, 14:37

I couldn't anyway as my monitor (modded cisco modem) is recording my BT traffic.

Our brand new 30Mb broadband hasn’t been tested by Ofcom and SamKnows yet.

As usual from VM, incorrect as they "don't know!".

Any SamKnows tester who was on either 20Mb or 50Mb service and upgraded/downgraded to 30Mb would still be running their equipment and SamKnows would detect the service change automatically.

SamKnows can and will run specific tests for VM 30Mb service if VM care to pay for the same.

Rather than making it look like a VM initiative they could've been a bit more open and truthful and perhaps sent a copy of this

"SamKnows & Ofcom
UK broadband performance testing

Way back in 2008 SamKnows partnered with Ofcom to carry out a comprehensive study of broadband provider performance, a follow-up from our own study completed in August of that year. In both cases SamKnows defined and funded the technical solution with the objective of creating a data set which would enable consumers to have the best possible understanding of the broadband performance delivered by the UK's leading ISPs.

We're quite frankly delighted to announce that we're embarking on another project for 2010 this time as part of a two-year study taking us through to April 2012 - a period during which we believe consumers can expect significant changes in broadband performance as faster next-generation services are launched.

We're on the lookout for UK broadband consumers to join our community, if you're interested please click here and fill out our short registration form."

http://www.samknows.com/broadband/ofcom_and_samknows

Web-Junkie · 22-04-2011, 14:52

@Carl: It only does tests when your not using your connection? Seems strange, does it not still monitor your connection when you're actually using it to get 'real' usage stats and performance?

pip08456 · 22-04-2011, 14:54

Obviously Carl know what it does so I'm saying nothing!

carlwaring · 22-04-2011, 15:51

Quote:

Originally Posted by Web-Junkie

@Carl: It only does tests when your not using your connection? Seems strange, does it not still monitor your connection when you're actually using it to get 'real' usage stats and performance?

Well yes. Sorry. Of course. But what I meant was it will also run it's own tests when you're not using the connection yourself.

Quote:

Originally Posted by pip08456

Rather than making it look like a VM initiative they could've been a bit more open and truthful and perhaps sent a copy of this

Actually, I'm sorry but there certainly is a VM-specific SamKnows testing panel.

Quote:

Where do the speed stats come from?
The data comes from a broadband measurement panel made up of real Virgin Media customers spread out across our network. Powered by Samknows, the broadband performance monitoring specialists, we run millions of tests a month to understand how our broadband is performing.

Quote:

Originally Posted by pip08456

Obviously Carl know what it does so I'm saying nothing!

Always happy to be corrected. I know I sometimes don't explain things correctly. Plus I'm not 100% sure how it works myself anyway

pip08456 · 22-04-2011, 16:22

Use an old web page by all means.

"SamKnows has been appointed by a number of ISPs, around the world, to provide our performance measurement solutions. One of these is Virgin Media, who, following an extensive six-month competitive review where Virgin tested the SamKnows Performance Monitoring solution against other competitor products. "

After which they continued with funding the SamKnows/Ofcom tests as all other ISP's did. They no longer did nor do, their own testing via SamKnows.

carlwaring · 22-04-2011, 16:35

Quote:

Originally Posted by pip08456

Use an old web page by all means.

March 2011 is "old" now?

Also...

Quote:

Source [of their speed results table]:
Virgin Media Broadband Performance Panel powered by SamKnows, the broadband performance monitoring specialists (March 2011)

Where's your quote from? You didn't cite a source.

pip08456 · 22-04-2011, 16:36

This do you?

http://www.samknows.com/broadband/isp_monitoring

carlwaring · 22-04-2011, 16:41

Fair enough. Sorry. I thought it was all part of the same web page. My mistake.

This is the bit I meant to take issue with.

Quote:

Originally Posted by pip08456

They no longer did nor do, their own testing via SamKnows.

You seem to be stating that as a fact. Well, you're wrong; as my previous post proves.

pip08456 · 22-04-2011, 16:52

Quote:

Originally Posted by carlwaring

Fair enough. Sorry. I thought it was all part of the same web page. My mistake.

This is the bit I meant to take issue with.

You seem to be stating that as a fact. Well, you're wrong; as my previous post proves.

Again Carl you are wrong!

They, as all ISP's who support them, get the results of the testing as do Ofcom.

They do not have nor pay for dedicated results for any partcular tier of service. All they get is the same report as the other ISP's.

Taf · 22-04-2011, 17:29

It says not to bother if you are a "heavy downloader" which they say is "over 30Gb per month".

That's me out then.... they obviously don't want users who are being traffic shaped or whatever as it may screw their findings... and let the cat out of the bag.

pip08456 · 22-04-2011, 17:47

Quote:

Originally Posted by Taf

It says not to bother if you are a "heavy downloader" which they say is "over 30Gb per month".

That's me out then.... they obviously don't want users who are being traffic shaped or whatever as it may screw their findings... and let the cat out of the bag.

Yes they do, but go for it anyway!

carlwaring · 22-04-2011, 19:17

Quote:

Originally Posted by pip08456

Again Carl you are wrong!

No. I'm actually not.