Cable Forum
Page 1 of 5 1 2345
Show 100 post(s) from this thread on one page

Cable Forum (https://www.cableforum.uk/board/index.php)
-   Virgin Media Internet Service (https://www.cableforum.uk/board/forumdisplay.php?f=12)
-   -   30M : Anyone had a 'Keeping Broadband Fast and Fair' email? (https://www.cableforum.uk/board/showthread.php?t=33676988)

Web-Junkie 21-04-2011 14:34
Anyone had a 'Keeping Broadband Fast and Fair' email?
 
Quote:
We hope you’re enjoying your brand new 30Mb broadband! Since we launched it, we’ve had loads of great feedback from our customers and we can’t wait to find out more.

We’ve been working closely with Ofcom, the broadband industry regulator, and SamKnows, the speed testing experts, to make sure Internet Service Providers are being fair and honest with their customers about broadband speeds. We do this by helping them get a panel of customers together, whose broadband performance will be independently measured by Ofcom and SamKnows. The panel is made up of broadband users from around the country, from all the major Internet Service Providers, on all sorts of speeds.

How can I help?
Our brand new 30Mb broadband hasn’t been tested by Ofcom and SamKnows yet. That’s why they’re recruiting their latest speed testing panel and we’d love it if you’d join them.

Count me in! What do I do?
It’s simple. Just register with Ofcom and SamKnows here:
samknows.com/broadband/signup/ofcom. Once you’ve registered, they’ll pick a sample of people to join the panel and, if you’re one of them, they’ll send you a little gadget to connect to your SuperHub. This lets Ofcom and SamKnows measure your connection’s performance without affecting your broadband use at all.

Just so you know, these panels fill up quickly, so if you’d like to join in, just make sure you register as soon as you can. If you’re picked for the panel, SamKnows will get in touch with you within the next 10 days.

We really hope you’ll join the panel and help us keep broadband fair and honest for everyone.

Kind regards,
The Virgin Media team
What's the betting they only screen people who haven't complained about their SuperHub :D

Phone Rings...

VM: Hi, you've been selected for our new 30mb broadband panel, how has you're experience with the SuperHub been?

Selected Customer: Well, I'm having some issues with mine like Youtube streaming freezes, issues with usenet, online gaming, no bridge mode, the new R25 firmware.......

VM: Click, brrrrrr.....

Selected Customer: Hello? Hello? Anyone there?

Phone Rings...

VM: Hi, you've been selected for our new 30mb broadband panel, how has you're experience with the SuperHub been?

Selected Customer: Well, I hardly use mine much just thought the extra speed would make sending and receiving my emails a bit faster and general web broswing faster too.

VM: Welcome to our panel!

dgcarter 21-04-2011 14:54
Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 
Quote:
Originally Posted by Web-Junkie (Post 35218836)
What's the betting they only screen people who haven't complained about their SuperHub :D

Phone Rings...

VM: Hi, you've been selected for our new 30mb broadband panel, how has you're experience with the SuperHub been?

Selected Customer: Well, I'm having some issues with mine like Youtube streaming freezes, issues with usenet, online gaming, no bridge mode, the new R25 firmware.......

VM: Click, brrrrrr.....

Selected Customer: Hello? Hello? Anyone there?

Phone Rings...

VM: Hi, you've been selected for our new 30mb broadband panel, how has you're experience with the SuperHub been?

Selected Customer: Well, I hardly use mine much just thought the extra speed would make sending and receiving my emails a bit faster and general web broswing faster too.

VM: Welcome to our panel!
But it's a Samknows/Ofcom panel not a VM one.

Web-Junkie 21-04-2011 16:42
Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 
I Know, but it's VM, we HAVE to take the pee :)

jb66 21-04-2011 17:53
Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 
Issues and Superhub in the same sentance, now ive seen everything ;)

Nopanic 21-04-2011 18:36
Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 
Quote:
Originally Posted by Web-Junkie (Post 35218959)
I Know, but it's VM, we HAVE to take the pee :)
:sleeping:

Mick Fisher 21-04-2011 19:50
Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 
I had one. Ignored it.

pip08456 21-04-2011 19:55
Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 
"Our brand new 30Mb broadband hasn’t been tested by Ofcom and SamKnows yet. That’s why they’re recruiting their latest speed testing panel and we’d love it if you’d join them."

Like they know if any of their customers are already SamKnows testers or not!

raging bull 21-04-2011 21:07
Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 
Joining will at least bare out any problems you are having.
I have been on the testers list since day one.
Any complaints on your system can be reinforced by graphs which can be printed out.

pip08456 21-04-2011 21:18
Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 
Quote:
Originally Posted by raging bull (Post 35219173)
Joining will at least bare out any problems you are having.
I have been on the testers list since day one.
Any complaints on your system can be reinforced by graphs which can be printed out.
So have I but not via any VM link. I joined direct.(2008) but then again I was with Be then!

General Maximus 21-04-2011 21:18
Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 
hopefully this will indirectly give ofcom a heads up on the pooperhub and maybe they'll be able to influence VM in a way we might not expect (keeping fingers crossed for pooperhub bring withdrawn and stand alone modems coming back)

pip08456 21-04-2011 21:22
Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 
Quote:
Originally Posted by General Maximus (Post 35219184)
hopefully this will indirectly give ofcom a heads up on the pooperhub and maybe they'll be able to influence VM in a way we might not expect (keeping fingers crossed for pooperhub bring withdrawn and stand alone modems coming back)
Don't hold your breath! At a guess it would appear, if some of the staffers are to be believed, it's only about 10% of users affected by it.

Unfortunately it seems those 10% are the ones who use and need a solid network!

Web-Junkie 21-04-2011 21:26
Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 
Quote:
Originally Posted by Nopanic (Post 35219060)
:sleeping:
Whoops! A bit of collateral damage there, you must have skin as hard as armour by now :angel:

pip08456 21-04-2011 21:52
Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 
Quote:
Originally Posted by Web-Junkie (Post 35219188)
Whoops! A bit of collateral damage there, you must have skin as hard as armour by now :angel:
Are you saying he peed his bed?:D:D:D

Neo-Tech 21-04-2011 21:58
Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 
I got that e-mail too. I've signed up to it, and want to be signed up. Hope I can get in, if I don't...pip? lol ;)

pip08456 21-04-2011 22:41
Re: Anyone had a 'Keeping Broadband Fast and Fair' email?
 
SamKnows are after quite a few new testers/monitors, not just for a VM connection.

Go here
don't worry about having filled 2 forms in.


All times are GMT. The time now is 01:40.
Page 1 of 5 1 2345
Show 100 post(s) from this thread on one page

Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2026, vBulletin Solutions Inc.
All Posts and Content are © Cable Forum