V HD : Upgrading service

[bigbadbaz]

Hi I have been with VM for a few years and now am thinking of upgrading my service, when i called the upgrade line they are offering me 30mb internet, xl tv and phone for £58.80 pm, this is less that the £66 that i am paying per month, when i asked if this figure includes a new box to allow me to access the HD channels, they have told me no, however when i checked on the upgrade on the internet it includes the VH HD box, when i questioned them on this they stated that this was for new customers only and i only get the stb box, when i stated this appeared when i have clicked on the existing customers deal they have stated this wasnt right?

Who is right ?

also if i want to upgrade to the VM HD or VM HD+ what are the costs, as when i asked the indian gentleman stated it would be £89.99, i am sure that i have seen them for £49.00

Thanks

Baz

[RobboEdin]

The price you have been quoted is the new monthly charge for the new services you want.

To swap your existing box for an HD enabled box will cost a one-off activation charge of £49.95 for either a V HD or V+ HD box and also an installation charge of £40 if you get an engineer to do the swap or £20 if you do the swap yourself. The £20 charge covers the postage and package of the new box to you and return postage and package for the old box.

As the one-off activation charge is the same for both HD boxes, you would be better taking the PVR version, the V+ HD.

[bigbadbaz]

cheers for getting back to me, will have to look into this

thanks